Cant Access my Owncloud after Webhoster has upgraded to php 7.2

Hi folks,

This is my first post here and I want to express friendly “Hi” to everybody…

I am nor sure whether I have uses the correct category. Never mind…

My Webhoster hast recently updated to php 7.2 and I was late to update my Owncloud. I can now not access my backend anymore and have no clue how to update Owncloud.

I have FTP access to my webspace. Does that work. If yes, please help me to understand what to do. I am not totally computer illiterate but I am not very knowledgeable with Owncloud either. My Owncloud Version is 7.2.13-he.0.

Many thanks for your help

Klaus from Germany


if i’m creating a new thread in this category i’m getting the template below presented. Maybe you could fill out the information asked within it so people are better able to help you? This is especially important as readers of your topic currently doesn’t know your ownCloud version and even doesn’t now what “i can now not access my backend anymore” means.

Thanks for reporting issues back to ownCloud! This is the issue tracker of ownCloud, if you have any support question please check out

This is the bug tracker for the Server component. Find other components at

For reporting potential security issues please see

To make it possible for us to help you please fill out below information carefully.

Before reporting any issues please make sure that you're using the latest available version for your major branch (e.g. 9.0.x), see
### Steps to reproduce

### Expected behaviour
Tell us what should happen

### Actual behaviour
Tell us what happens instead

### Server configuration
**Operating system**:

**Web server:**


**PHP version:**

**ownCloud version:** (see ownCloud admin page)

**Updated from an older ownCloud or fresh install:**

**Where did you install ownCloud from:**

**Signing status (ownCloud 9.0 and above):**

Login as admin user into your ownCloud and access 
paste the results into and puth the link here.

**The content of config/config.php:**

Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.


If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.

**List of activated apps:**

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.

**Are you using external storage, if yes which one:** local/smb/sftp/...

**Are you using encryption:** yes/no

**Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...

#### LDAP configuration (delete this part if not used)

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';

Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

### Client configuration

**Operating system:**

### Logs
#### Web server error log
Insert your webserver log here

#### ownCloud log (data/owncloud.log)
Insert your ownCloud log here

#### Browser log
Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...

for clarification:

I have currently installed Owncloud 7.2.13

My Webspace is running on php 7.2

I cannot Access my owncloud through the browser neither as admin nor as user. If try doing so I receive the prompt

“This version of ownCloud is not compatible with PHP 7.2
You are currently running 7.2.13-he.0.”

I kindly ask for support of how to upgrade to an Owncloud version which is compatible with php7.2.

The only way I can access my web space for owncloud is via ftp.

Sorry in case important information is missing. Please let me know what additional info you need to make a good judgement.

Best regards


i don’t think that there was ever an ownCloud 7.2.13 version. Could you try to have a look into your config/config.php file to see the actual ownCloud version?

1 Like


comfig.php says: version’ => '

Sorry for the confusion.