Client keeps crashing

Desktop
1

owncloud client v2.5.4 build 11415

Expected behaviour

client should just start up and operate

Actual behaviour

most times client crashes straight after boot (maybe 4 out of 5 cases), sometimes crashes a bit later

Steps to reproduce

  1. start client (fresh booted Win10)
  2. client crahes

Server configuration

Operating system:
Win10 pro, latest patch level

Web server:
nginx

Database:
mysql

PHP version:
7.2

ownCloud version:
owncloud 10.2
nextcloud 16.0.4
(connetions to both, works on other machines without issues, no change if connected to either one server only)

Storage backend (external storage):

Client configuration

Client version:
owncloud client v2.5.4 build 11415

Operating system:
Win10 pro latest patch level, domain, server-stored profile

OS language:
German/EnglishUK

Qt version used by client package (Linux only, see also Settings dialog):

Client package (From ownCloud or distro) (Linux only):

Installation path of client:
C:\Program Files (x86)\ownCloud

Logs

crash reporter ID: e373cb3b-64d2-4dd2-b910-bdf8057377fc

Please use Gist (https://gist.github.com/) or a similar code paster for longer
logs.

Template for output < 10 lines

  1. Client logfile: Output of owncloud --logwindow or owncloud --logfile log.txt
    (On Windows using cmd.exe, you might need to first cd into the ownCloud directory)
    (See also http://doc.owncloud.org/desktop/2.2/troubleshooting.html#client-logfile )

  2. Web server error log:

  3. Server logfile: ownCloud log (data/owncloud.log):

2

more occurences:

crash reporter IDs:
0067b566-ead0-4bf0-8315-d7a9f1279f2c
9edca2ba-a837-4df3-9c12-af80a861341f

log ends with:

09-04 07:47:31:347 [ info sync.csync.updater ]: <= Closing walk for with read_from_db 0
09-04 07:47:31:347 [ info sync.csync.csync ]: Update detection for remote replica took 0.251 seconds walking 202 files
09-04 07:47:31:347 [ info sync.engine ]: #### Discovery end #################################################### 4902 ms
09-04 07:47:31:353 [ info sync.csync.csync ]: Reconciliation for local replica took 0 seconds visiting 202 files.
09-04 07:47:31:353 [ info sync.csync.csync ]: Reconciliation for remote replica took 0 seconds visiting 202 files.
09-04 07:47:31:353 [ info sync.engine ]: #### Reconcile end #################################################### 4908 ms
09-04 07:47:31:353 [ info sync.engine ]: Permissions of the root folder: “DNVCKR”
09-04 07:47:31:390 [ info sync.engine ]: #### Post-Reconcile end #################################################### 4946 ms
3

one more incident
crash reported ID 5bb3217c-9007-432b-bcdd-6aa1078d2cd3

09-05 12:33:45:201 [ warning sync.database.sql ]: Sqlite prepare statement error: “disk I/O error” in “PRAGMA quick_check;”
09-05 12:33:45:201 [ warning sync.database.sql ]: Error preparing quick_check on database
09-05 12:33:45:202 [ critical sync.database.sql ]: Consistency check failed, removing broken db “Y:/directoryname/._sync_4c454063a7b8.db”
09-05 12:33:45:206 [ info sync.database ]: sqlite3 version “3.26.0”
09-05 12:33:45:206 [ info sync.database ]: sqlite3 locking_mode= “exclusive”
09-05 12:33:45:206 [ warning sync.database.sql ]: Sqlite prepare statement error: “disk I/O error” in “PRAGMA journal_mode=WAL;”
09-05 12:33:45:206 [ fatal default ]: ENFORCE: “allow_failure” in file C:\workspace\owncloudclient-2.5.4.11654\src\common\ownsql.cpp, line 269
4

Hey,

personally i’m reporting a crash with an application always to a bugtracker (in this case this should be the one of the Desktop client) rather then to a user based support forums.

1 Like