CSync unspecified error Mac cleint


#1

Hi,

I know nothing about this and my system admin is away (and will be for a while). My client shows the message in the subject and doesn't seem to be syncing. Other computers in the company seem to have no problems at all. Help please!

Thanks


#2

Logfiles would be helpful. Since your other clients are working I suppose your general setup is ok.

https://doc.owncloud.org/desktop/latest/troubleshooting.html#log-files


#3

Hi tflidd,
Thank you. It says that as I am a new user, I am not allowed to upload attachments but here is the copy/paste of the last bit of the log below. I just tried with Force Sync and I realised that the activity in the server is visible but the files are actually not synced.

(null) <-> 554b4604ad840, inode: 889427 <-> 889427, size: 205312 <-> 205312, perms: <-> RDNVW, ignore: 0
09-15 14:57:01:637 0x7fd2ad0b83a8 csyncdetect_update: file: IP/CUTS Licence/Proposal for CE prize/EPSRC-KT-Enval MWS 19 09 06.doc, instruction: INSTRUCTION_NONE <<=
09-15 14:57:01:637 0x7fd2ad0b83a8 csync_ftw: <= Closing walk for /Users/CLP/ownCloud/IP/CUTS Licence/Proposal for CE prize with read_from_db 0
09-15 14:57:01:637 0x7fd2ad0b83a8 csync_walker: file: /Users/CLP/ownCloud/IP/CUTS Licence/Variation to Enval licence.pdf [inode=889436 size=911871]
09-15 14:57:01:638 0x7fd2ad0b83a8 csyncdetect_update: Database entry found, compare: 1273677080 <-> 1273677080, etag: (null) <-> 554b467594339, inode: 889436 <-> 889436, size: 911871 <-> 911871, perms: <-> RDNVW, ignore: 0
09-15 14:57:01:638 0x7fd2ad0b83a8 csyncdetect_update: file: IP/CUTS Licence/Variation to Enval licence.pdf, instruction: INSTRUCTION_NONE <<=
09-15 14:57:01:638 0x7fd2ad0b83a8 csync_ftw: <= Closing walk for /Users/CLP/ownCloud/IP/CUTS Licence with read_from_db 0
09-15 14:57:01:638 0x7fd2ad0b83a8 csync_ftw: <= Closing walk for /Users/CLP/ownCloud/IP with read_from_db 0
09-15 14:57:01:638 0x7fd2ad0b83a8 csync_walker: directory: /Users/CLP/ownCloud/Management [inode=950491]
09-15 14:57:01:638 0x7fd2ad0b83a8 csyncfile_stat_from_metadata_table: WARN: Query results in 11
09-15 14:57:01:638 0x7fd2ad0b83a8 csync_statedb_get_stat_by_hash: WRN: Could not get line from metadata: 11!
09-15 14:57:01:638 0x7fd2ad0b83a8 csync_statedb_close: sqlite3_close=0
09-15 15:00:11:732 692915 OCC::SyncEngine::handleSyncError: #### ERROR during csync_update : "CSync unspecified error."
09-15 15:00:11:753 692915 OCC::SyncJournalDb::close: void OCC::SyncJournalDb::close() "/Users/CLP/ownCloud/.sync7b6f3f0227c0.db"
09-15 15:00:11:754 692915 OCC::SyncJournalDb::commitTransaction: No database Transaction to commit
09-15 15:00:11:755 692915 OCC::SyncEngine::finalize: CSync run took 192374
09-15 15:00:12:190 692915 OCC::Folder::slotSyncFinished: - client version 2.3.3 (build 8242) Qt 5.6.2 SSL OpenSSL 1.0.2j 26 Sep 2016
09-15 15:00:12:191 692915 OCC::Folder::slotSyncFinished: -> SyncEngine finished with ERROR
09-15 15:00:12:192 692915 OCC::Folder::showSyncResultPopup: OO folder slotSyncFinished: result: 2
09-15 15:00:12:193 692915 OCC::Folder::slotSyncFinished: * owncloud csync thread finished with error
09-15 15:00:12:193 692915 OCC::Folder::slotSyncFinished: the last 6 syncs failed
09-15 15:00:12:194 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:195 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:196 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:197 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:197 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:198 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:199 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:200 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:201 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:204 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:205 692915 OCC::SocketApi::onLostConnection: SocketApi: Lost connection SocketApiSocket(0x7fd2aff87950)
09-15 15:00:12:206 692915 OCC::SocketListener::sendMessage: WARN: Could not send all data on socket for "UPDATE_VIEW:/Users/CLP/ownCloud\n"
09-15 15:00:12:206 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:208 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:208 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:224 692915 OCC::ownCloudGui::slotSyncStateChange: Sync state changed for folder "https://cloud.enval.com/remote.php/webdav/" : "Error"
09-15 15:00:12:244 692915 OCC::callback: FolderWatcherPrivate::callback by OS X
09-15 15:00:12:245 692915 OCC::FolderWatcher::pathIsIgnored: * Ignoring file "/Users/CLP/ownCloud/.DS_Store"
09-15 15:00:12:246 692915 OCC::ConnectionValidator::checkAuthentication: # Check whether authenticated propfind works.
09-15 15:00:12:246 692915 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::ConnectionValidator"
09-15 15:00:12:247 692915 OCC::callback: FolderWatcherPrivate::callback by OS X
09-15 15:00:12:302 692915 OCC::ownCloudGui::slotContextMenuAboutToShow:
09-15 15:00:12:574 692915 OCC::ownCloudGui::slotContextMenuAboutToHide:
09-15 15:00:12:583 692915 OCC::FolderMan::slotFolderSyncFinished: <===================================== sync finished for "https://cloud.enval.com/remote.php/webdav/"
09-15 15:00:12:614 692915 OCC::ownCloudGui::slotContextMenuAboutToShow:
09-15 15:00:14:379 692915 OCC::ownCloudGui::slotContextMenuAboutToHide:
09-15 15:00:15:527 692915 OCC::ownCloudGui::slotContextMenuAboutToShow:
09-15 15:00:16:852 692915 OCC::ownCloudGui::slotContextMenuAboutToHide:
09-15 15:00:23:374 692915 OCC::SocketApi::slotNewConnection: SocketApi: New connection SocketApiSocket(0x7fd2aae32a50)
09-15 15:00:23:375 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "REGISTER_PATH:/Users/CLP/ownCloud"
09-15 15:00:23:379 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "SHARE_MENU_TITLE:Share with ownCloud"


#4

Dear tflidd,
Sorry to bother but did you have a chance to look at the log.
I also posed another entry with an updated log.
Any help would be most appreciated.


#5

Duplicates https://central.owncloud.org/t/mac-client-not-syncing/9674 and https://central.owncloud.org/t/files-not-syncing-csync-unspecified-error-mac-desktop-client/9527/3