Error when trying to use the Guest App


#1

I try to use the Guest App to share files and folders with Non-Owncloud users, but after placed the email address of the recipient, I get an error message “Error while sharing”.

Any idea or fix for It? The Guest App is the latest available on the market.


#2

Hey,

if i’m creating a new thread in the “Server” category i’m getting the template below presented. It seems this is currently completely missing in this “Apps” category. :confused:

Maybe you could fill out the information asked within it so people are better able to help you?

<!--
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To make it possible for us to help you please fill out below information carefully.

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--> 
### Steps to reproduce
1.
2.
3.

### Expected behaviour
Tell us what should happen

### Actual behaviour
Tell us what happens instead

### Server configuration
**Operating system**:

**Web server:**

**Database:**

**PHP version:**

**ownCloud version:** (see ownCloud admin page)

**Updated from an older ownCloud or fresh install:**

**Where did you install ownCloud from:**

**Signing status (ownCloud 9.0 and above):**

```
Login as admin user into your ownCloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results into https://gist.github.com/ and puth the link here.
```


**The content of config/config.php:**

```
Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.

or 

If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.
```

**List of activated apps:**

```
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.
```

**Are you using external storage, if yes which one:** local/smb/sftp/...

**Are you using encryption:** yes/no

**Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...

#### LDAP configuration (delete this part if not used)

```
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
```

### Client configuration
**Browser:**

**Operating system:**

### Logs
#### Web server error log
```
Insert your webserver log here
```

#### ownCloud log (data/owncloud.log)
```
Insert your ownCloud log here
```

#### Browser log
```
Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...
```

#3

My best guess is, that your mail configuration is broken. Can your ownCloud really send e-mails? Here it works like a charm.


#4

Hi Alfred

Thanks for Your thoughts about the issue: I was thinking the same, but I made a double check, and the email notification works fine on my OwnCloud server.


#5

Please check owncloud.log to see where the exact issue is.


#6

Hey, i think it still could make sense if @alberto_comper could provide all information in the template rather then just having a look in the owncloud.log.


#7

In this case, I wouldn’t insist on the template, but an excerpt of the log would really be of interest.


#8

Hi

I found and fixed the problem: I just had to set the sharing preferences in the administration panel as the following:


#9

Alberto, Great to hear from your success. Which options did you change?

I have slightly fewer options checked.


#10

Hi Alfred, sorry for the late response. To be honest, I didn’t record the previous situation, but I’m pretty confident that “Allow user to share via link”, “Allow public download”, “Allow sharing with groups” are key preferences for this.


#11

Hi Alberto,
Don’t worry, its OK. As long as it works… :wink: