Steps to reproduce
1.Mostly document files (xls, doc, ods…) simply disappear from the server repository. For owncloud it shows the files exist. But, uppon clicking over the file on the web, a not found message popup. Checking inside the server, the file does not exist.
2.After doing a files:scan, owncloud realizes the missing files and the desktop client synchronizes and deletes the local files.
3.At first we thought that it could be a antivirus bug. But we removed the antivirus app and it kept happining.
One important thing: we are trying the virtual file feature … Maybe it is breaking the system…
Expected behaviour
Files should not disappear
Actual behaviour
Files are disappering
Server configuration
Operating system: Debian 9.4
Web server: Apache/2.4.25 (Debian)
Database: Ver 10.1.26-MariaDB-0+deb9u1
PHP version: php7.0
ownCloud version: (see ownCloud admin page) 10.0.10.4
Updated from an older ownCloud or fresh install: updated from version 9
Where did you install ownCloud from: Owncloud site
Signing status (ownCloud 9.0 and above):
https://gist.github.com/ricardoauada/a103f917479fff5dcbc081a4354b6fe9
{
“system”: {
“instanceid”: “ockex6yv9ndr”,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
“drive.webcenter.com.br”
],
“datadirectory”: “/var/www/html/drive.webcenter.com.br/public_html/data”,
“overwrite.cli.url”: “http://drive.webcenter.com.br”,
“dbtype”: “mysql”,
“version”: “10.0.10.4”,
“dbname”: “webcenter”,
“dbhost”: “localhost”,
“dbtableprefix”: “oc_”,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“logtimezone”: “America/Sao_Paulo”,
“installed”: true,
“default_language”: “pt_BR”,
“defaultapp”: “files”,
“preview_libreoffice_path”: “/usr/bin/libreoffice”,
“collabora”: “https://collabora.webcenter.com.br”,
“preview_office_cl_parameters”: " --headless --nologo --nofirststartwizard --invisible --norestore -convert-to pdf -outdir ",
“knowledgebaseenabled”: false,
“enable_avatars”: true,
“allow_user_to_change_display_name”: true,
“user_backends”: [
{
“class”: “OC_User_IMAP”,
“arguments”: [
“{imap.webcenter.com.br:143/imap/notls}”
]
}
],
“memcache.local”: “\OC\Memcache\Redis”,
“filelocking.enabled”: “true”,
“memcache.locking”: “\OC\Memcache\Redis”,
“redis”: {
“host”: “localhost”,
“port”: 6379,
“timeout”: 0,
“password”: “REMOVED SENSITIVE VALUE”
},
“updatechecker”: false,
“loglevel”: 0,
“mail_from_address”: “REMOVED SENSITIVE VALUE”,
“mail_smtpmode”: “smtp”,
“mail_domain”: “REMOVED SENSITIVE VALUE”,
“tempdirectory”: “/tmp”,
“trashbin_retention_obligation”: 15,
“0”: 30,
“versions_retention_obligation”: 30,
“1”: “auto”,
“minimum.supported.desktop.version”: “1.7.0”,
“activity_expire_days”: 365,
“enabledPreviewProviders”: [
“OC\Preview\PNG”,
“OC\Preview\JPEG”,
“OC\Preview\GIF”,
“OC\Preview\BMP”,
“OC\Preview\XBitmap”,
“OC\Preview\MP3”,
“OC\Preview\TXT”,
“OC\Preview\MarkDown”,
“OC\Preview\Illustrator”,
“OC\Preview\Movie”,
“OC\Preview\MSOffice2003”,
“OC\Preview\MSOffice2007”,
“OC\Preview\MSOfficeDoc”,
“OC\Preview\OpenDocument”,
“OC\Preview\PDF”,
“OC\Preview\Photoshop”,
“OC\Preview\Postscript”,
“OC\Preview\StarOffice”,
“OC\Preview\SVG”,
“OC\Preview\TIFF”,
“OC\Preview\Font”
],
“maintenance”: false,
“appstore.experimental.enabled”: true,
“mail_smtphost”: “REMOVED SENSITIVE VALUE”,
“mail_smtpport”: “25”,
“theme”: “”,
“singleuser”: false
}
}
**List of activated apps:**
Enabled:
- activity: 2.4.0
- comments: 0.3.0
- configreport: 0.1.1
- dav: 0.4.0
- external: 1.2
- federatedfilesharing: 0.3.1
- federation: 0.1.0
- files: 1.5.1
- files_external: 0.7.1
- files_sharing: 0.11.0
- files_trashbin: 0.9.1
- files_versions: 1.3.0
- files_videoplayer: 0.9.8
- firstrunwizard: 1.1
- gallery: 16.1.0
- market: 0.2.5
- notifications: 0.3.5
- provisioning_api: 0.5.0
- systemtags: 0.3.0
- templateeditor: 0.3.1
- updatenotification: 0.2.1
- user_external: 0.4
Disabled:
- encryption
Client configuration
Browser: Versão 70.0.3538.102 (Versão oficial) 64 bits
Operating system: Windows 10
Logs
Web server error log
Insert your webserver log here
ownCloud log (data/owncloud.log)
Insert your ownCloud log here
Browser log
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
c) ...