Files not syncing: CSync unspecified error Mac Desktop Client


#1

Hi,

I know nothing about this and my system admin is away (and will be for a while). My client shows the message in the subject and doesn't seem to be syncing. Other computers in the company seem to have no problems at all.

If I click on Force Sync the sync seems to begin but it gets stuck and after that the "CSync unspecified error" appears in the red banner. After that all the activity in the server is visible (in Activity) but the files are not synced. I can see when/what other people have modified/added including files that ought to be downloaded to my computer but this doesn't happen.

Help please!

Last section of the log below (from a few lines above where the Error appears)

Thanks


09-19 11:04:18:877 0x7fa935805438 csync_ftw: <= Closing walk for /Users/CLP/ownCloud/IP with read_from_db 0
09-19 11:04:18:877 0x7fa935805438 csync_walker: directory: /Users/CLP/ownCloud/Management [inode=950491]
09-19 11:04:18:877 0x7fa935805438 csyncfile_stat_from_metadata_table: WARN: Query results in 11
09-19 11:04:18:877 0x7fa935805438 csync_statedb_get_stat_by_hash: WRN: Could not get line from metadata: 11!
09-19 11:04:18:878 0x7fa935805438 csync_statedb_close: sqlite3_close=0
09-19 11:05:26:072 1090197 OCC::SyncEngine::handleSyncError: #### ERROR during csync_update : "CSync unspecified error."
09-19 11:05:26:092 1090197 OCC::SyncJournalDb::close: void OCC::SyncJournalDb::close() "/Users/CLP/ownCloud/.sync7b6f3f0227c0.db"
09-19 11:05:26:092 1090197 OCC::SyncJournalDb::commitTransaction: No database Transaction to commit
09-19 11:05:26:099 1090197 OCC::SyncEngine::finalize: CSync run took 69964
09-19 11:05:26:652 1090197 OCC::Folder::slotSyncFinished: - client version 2.3.3 (build 8242) Qt 5.6.2 SSL OpenSSL 1.0.2j 26 Sep 2016
09-19 11:05:26:652 1090197 OCC::Folder::slotSyncFinished: -> SyncEngine finished with ERROR
09-19 11:05:26:658 1090197 OCC::Folder::showSyncResultPopup: OO folder slotSyncFinished: result: 2
09-19 11:05:26:658 1090197 OCC::Folder::slotSyncFinished: * owncloud csync thread finished with error
09-19 11:05:26:659 1090197 OCC::Folder::slotSyncFinished: the last 5 syncs failed
09-19 11:05:26:669 1090197 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-19 11:05:26:670 1090197 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-19 11:05:26:671 1090197 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-19 11:05:26:677 1090197 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-19 11:05:26:678 1090197 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-19 11:05:26:681 1090197 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-19 11:05:26:689 1090197 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-19 11:05:26:690 1090197 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-19 11:05:26:692 1090197 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-19 11:05:26:704 1090197 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-19 11:05:26:705 1090197 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-19 11:05:26:706 1090197 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-19 11:05:26:713 1090197 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-19 11:05:26:716 1090197 OCC::ownCloudGui::slotSyncStateChange: Sync state changed for folder "https://cloud.enval.com/remote.php/webdav/" : "Error"
09-19 11:05:26:758 1090197 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-19 11:05:26:765 1090197 OCC::ConnectionValidator::checkAuthentication: # Check whether authenticated propfind works.
09-19 11:05:26:766 1090197 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::ConnectionValidator"
09-19 11:05:26:918 1090197 OCC::FolderMan::slotFolderSyncFinished: <===================================== sync finished for "https://cloud.enval.com/remote.php/webdav/"
09-19 11:05:56:781 1090197 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-19 11:05:57:780 1090197 OCC::ConnectionValidator::checkAuthentication: # Check whether authenticated propfind works.
09-19 11:05:57:781 1090197 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::ConnectionValidator"
09-19 11:06:25:794 1090197 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 59 s)
09-19 11:06:25:816 1090197 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-19 11:06:25:816 1090197 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-19 11:06:26:781 1090197 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-19 11:06:55:783 1090197 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 89 s)
09-19 11:06:55:785 1090197 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-19 11:06:55:792 1090197 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-19 11:06:56:781 1090197 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-19 11:07:25:784 1090197 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 119 s)
09-19 11:07:25:790 1090197 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-19 11:07:25:791 1090197 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-19 11:07:26:784 1090197 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"


#2

Help, please!

Thank you


#3

(Duplicate thread https://central.owncloud.org/t/mac-client-not-syncing/9674 )


CSync unspecified error Mac cleint