Forbidden error when opening particular files


#1

Steps to reproduce

  1. Attempt to open or download a file.

Expected behaviour

File should open or download begin.

Actual behaviour

“Forbidden” error page appears with no further info other that remote address and request ID.

I can’t find any pattern as to which files this happens to and which ones it doesn’t. As far as I can tell ANY new files uploaded regardless of location get this error.

I also created a new admin account and the issue still occurs.

Server configuration

cPanel

Web server:

Database:
MySQL

PHP version:
ea-php71

ownCloud version: (see ownCloud admin page)
Latest

Updated from an older ownCloud or fresh install:

Where did you install ownCloud from:
Softaculous Apps Installer

Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results into https://gist.github.com/ and puth the link here.

Did this and it said no errors found.

The content of config/config.php:

<?php $CONFIG = array ( 'instanceid' => 'ocplsdefyj1k', 'passwordsalt' => 'XXX', 'secret' => 'XXX', 'trusted_domains' => array ( 0 => 'trusteegateway.co.uk', 1 => 'www.trusteegateway.co.uk', 2 => 'trusteegateway.atbltd.co.uk', ), 'datadirectory' => '/data02/atbcsltd/ownclouddata', 'overwrite.cli.url' => 'https://www.trusteegateway.co.uk/', 'dbtype' => 'mysql', 'version' => '10.1.0.4', 'dbname' => 'atbcsltd_ownc596', 'dbhost' => 'localhost', 'dbtableprefix' => 'oc_', 'dbuser' => 'atbcsltd_ownc596', 'dbpassword' => 'XXX', 'logtimezone' => 'UTC', 'installed' => true, 'mail_domain' => 'trusteegateway.co.uk', 'mail_from_address' => 'admin', 'mail_smtpmode' => 'php', 'mail_smtphost' => 'XXX', 'mail_smtpport' => '25', 'theme' => '', 'loglevel' => 2, 'maintenance' => false, ); ``` Log in to the web-UI with an administrator account and click on 'admin' -> 'Generate Config Report' -> 'Download ownCloud config report' This report includes the config.php settings, the list of activated apps and other details in a well sanitized form. or If you have access to your command line run e.g.: sudo -u www-data php occ config:list system from within your ownCloud installation folder *ATTENTION:* Do not post your config.php file in public as is. Please use one of the above methods whenever possible. Both, the generated reports from the web-ui and from occ config:list consistently remove sensitive data. You still may want to review the report before sending. If done manually then it is critical for your own privacy to dilligently remove *all* host names, passwords, usernames, salts and other credentials before posting. You should assume that attackers find such information and will use them against your systems. ``` **List of activated apps:** Bookmarks Activity Impersonate Password Policy Notifications ``` If you have access to your command line run e.g.: sudo -u www-data php occ app:list from within your ownCloud installation folder. ``` **Are you using external storage, if yes which one:** local/smb/sftp/... N/A **Are you using encryption:** yes **Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/... N/A ``` With access to your command line run e.g.: sudo -u www-data php occ ldap:show-config from within your ownCloud installation folder Without access to your command line download the data/owncloud.db to your local computer or access your SQL server remotely and run the select query: SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap'; Eventually replace sensitive data as the name/IP-address of your LDAP server or groups. ``` ### Client configuration IE/Firefox/Chrome - error happens in all browsers. **Operating system:** ### Logs #### Web server error log ``` Insert your webserver log here ``` #### ownCloud log (data/owncloud.log) ``` {"reqId":"XF7rS8JAL2Zt-W5bBnN3yQAAABc","level":3,"time":"2019-02-09T15:01:31+00:00","remoteAddr":"86.156.236.205","user":"--","app":"settings","method":"GET","url":"\/index.php\/settings\/users\/setpassword\/form\/619034561812206430063\/BParr","message":"Exception: {\"Exception\":\"OCP\\\\UserTokenMismatchException\",\"Message\":\"The token provided is invalid.\",\"Code\":0,\"Trace\":\"#0 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/settings\\\/Controller\\\/UsersController.php(523): OC\\\\Settings\\\\Controller\\\\UsersController->checkPasswordSetToken('619034561812206...', 'BParr')\\n#1 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(153): OC\\\\Settings\\\\Controller\\\\UsersController->setPasswordForm('619034561812206...', 'BParr')\\n#2 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(85): OC\\\\AppFramework\\\\Http\\\\Dispatcher->executeController(Object(OC\\\\Settings\\\\Controller\\\\UsersController), 'setPasswordForm')\\n#3 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/AppFramework\\\/App.php(100): OC\\\\AppFramework\\\\Http\\\\Dispatcher->dispatch(Object(OC\\\\Settings\\\\Controller\\\\UsersController), 'setPasswordForm')\\n#4 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/AppFramework\\\/Routing\\\/RouteActionHandler.php(46): OC\\\\AppFramework\\\\App::main('UsersController', 'setPasswordForm', Object(OC\\\\AppFramework\\\\DependencyInjection\\\\DIContainer), Array)\\n#5 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/Route\\\/Router.php(342): OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler->__invoke(Array)\\n#6 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/base.php(909): OC\\\\Route\\\\Router->match('\\\/settings\\\/users...')\\n#7 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/index.php(54): OC::handleRequest()\\n#8 {main}\",\"File\":\"\\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/settings\\\/Controller\\\/UsersController.php\",\"Line\":575}"} {"reqId":"XF7rXBwmiRThBtgXyDaIpQAAARQ","level":2,"time":"2019-02-09T15:01:48+00:00","remoteAddr":"86.156.236.205","user":"--","app":"core","method":"POST","url":"\/index.php\/login?redirect_url=%252Findex.php%252Ff%252F92","message":"Login failed: 'BParr' (Remote IP: '86.156.236.205')"} {"reqId":"XF7rYhwmiRThBtgXyDaIqwAAARQ","level":3,"time":"2019-02-09T15:01:54+00:00","remoteAddr":"86.156.236.205","user":"--","app":"no app in context","method":"POST","url":"\/index.php\/lostpassword\/email","message":"The email is not sent because a password reset email was sent recently."} {"reqId":"XF7smkKm6OlisMlanVWWAQAAAIA","level":2,"time":"2019-02-09T15:07:06+00:00","remoteAddr":"86.156.236.205","user":"--","app":"core","method":"POST","url":"\/index.php\/login","message":"Login failed: 'BParr' (Remote IP: '86.156.236.205')"} {"reqId":"XF7s0poleUPApUJJMHnmLgAAAFE","level":3,"time":"2019-02-09T15:08:02+00:00","remoteAddr":"66.102.8.221","user":"--","app":"files","method":"GET","url":"\/cron.php","message":"Exception: {\"Exception\":\"OC\\\\ForbiddenException\",\"Message\":\"\",\"Code\":0,\"Trace\":\"#0 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/Files\\\/Utils\\\/Scanner.php(139): OC\\\\Files\\\\Utils\\\\Scanner->shouldScan(Object(OC\\\\Files\\\\Mount\\\\MountPoint))\\n#1 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/apps\\\/files\\\/lib\\\/BackgroundJob\\\/ScanFiles.php(87): OC\\\\Files\\\\Utils\\\\Scanner->backgroundScan('')\\n#2 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/apps\\\/files\\\/lib\\\/BackgroundJob\\\/ScanFiles.php(111): OCA\\\\Files\\\\BackgroundJob\\\\ScanFiles->runScanner(Object(OC\\\\User\\\\User))\\n#3 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/BackgroundJob\\\/Job.php(57): OCA\\\\Files\\\\BackgroundJob\\\\ScanFiles->run(NULL)\\n#4 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/BackgroundJob\\\/TimedJob.php(53): OC\\\\BackgroundJob\\\\Job->execute(Object(OC\\\\BackgroundJob\\\\JobList), Object(OC\\\\Log))\\n#5 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/cron.php(142): OC\\\\BackgroundJob\\\\TimedJob->execute(Object(OC\\\\BackgroundJob\\\\JobList), Object(OC\\\\Log))\\n#6 {main}\",\"File\":\"\\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/Files\\\/Utils\\\/Scanner.php\",\"Line\":192}"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":0,"time":"2019-02-12T15:24:39+00:00","remoteAddr":"82.70.198.158","user":"--","app":"core","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"starting upgrade from 10.0.10.4 to 10.1.0.4"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":0,"time":"2019-02-12T15:24:42+00:00","remoteAddr":"82.70.198.158","user":"--","app":"core","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Migrations: starting 20181019151118 from app activity"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":0,"time":"2019-02-12T15:24:43+00:00","remoteAddr":"82.70.198.158","user":"--","app":"core","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Migrations: completed 20181019151118 from app activity"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":0,"time":"2019-02-12T15:24:43+00:00","remoteAddr":"82.70.198.158","user":"--","app":"core","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Migrations: starting 20181022150134 from app activity"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":0,"time":"2019-02-12T15:24:43+00:00","remoteAddr":"82.70.198.158","user":"--","app":"core","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Migrations: completed 20181022150134 from app activity"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":0,"time":"2019-02-12T15:24:47+00:00","remoteAddr":"82.70.198.158","user":"--","app":"core","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Migrations: starting 20180607072706 from app core"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":0,"time":"2019-02-12T15:24:47+00:00","remoteAddr":"82.70.198.158","user":"--","app":"core","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Migrations: completed 20180607072706 from app core"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":0,"time":"2019-02-12T15:24:47+00:00","remoteAddr":"82.70.198.158","user":"--","app":"core","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Migrations: starting 20181017105216 from app core"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":0,"time":"2019-02-12T15:24:47+00:00","remoteAddr":"82.70.198.158","user":"--","app":"core","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Migrations: completed 20181017105216 from app core"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":0,"time":"2019-02-12T15:24:47+00:00","remoteAddr":"82.70.198.158","user":"--","app":"core","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Migrations: starting 20181017120818 from app core"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":0,"time":"2019-02-12T15:24:47+00:00","remoteAddr":"82.70.198.158","user":"--","app":"core","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Migrations: completed 20181017120818 from app core"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":0,"time":"2019-02-12T15:24:47+00:00","remoteAddr":"82.70.198.158","user":"--","app":"core","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Migrations: starting 20181113071753 from app core"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":0,"time":"2019-02-12T15:24:48+00:00","remoteAddr":"82.70.198.158","user":"--","app":"core","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Migrations: completed 20181113071753 from app core"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":3,"time":"2019-02-12T15:24:48+00:00","remoteAddr":"82.70.198.158","user":"--","app":"PHP","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Cannot modify header information - headers already sent by (output started at \/data02\/atbcsltd\/public_html\/www.trusteegateway.co.uk\/owncloud\/lib\/private\/legacy\/eventsource.php:111) at \/data02\/atbcsltd\/public_html\/www.trusteegateway.co.uk\/owncloud\/lib\/private\/User\/Session.php#1115"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":3,"time":"2019-02-12T15:24:48+00:00","remoteAddr":"82.70.198.158","user":"--","app":"PHP","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Cannot modify header information - headers already sent by (output started at \/data02\/atbcsltd\/public_html\/www.trusteegateway.co.uk\/owncloud\/lib\/private\/legacy\/eventsource.php:111) at \/data02\/atbcsltd\/public_html\/www.trusteegateway.co.uk\/owncloud\/lib\/private\/User\/Session.php#1116"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":3,"time":"2019-02-12T15:24:48+00:00","remoteAddr":"82.70.198.158","user":"--","app":"PHP","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Cannot modify header information - headers already sent by (output started at \/data02\/atbcsltd\/public_html\/www.trusteegateway.co.uk\/owncloud\/lib\/private\/legacy\/eventsource.php:111) at \/data02\/atbcsltd\/public_html\/www.trusteegateway.co.uk\/owncloud\/lib\/private\/User\/Session.php#1117"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":3,"time":"2019-02-12T15:24:48+00:00","remoteAddr":"82.70.198.158","user":"--","app":"PHP","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Cannot modify header information - headers already sent by (output started at \/data02\/atbcsltd\/public_html\/www.trusteegateway.co.uk\/owncloud\/lib\/private\/legacy\/eventsource.php:111) at \/data02\/atbcsltd\/public_html\/www.trusteegateway.co.uk\/owncloud\/lib\/private\/User\/Session.php#1120"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":3,"time":"2019-02-12T15:24:48+00:00","remoteAddr":"82.70.198.158","user":"--","app":"PHP","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Cannot modify header information - headers already sent by (output started at \/data02\/atbcsltd\/public_html\/www.trusteegateway.co.uk\/owncloud\/lib\/private\/legacy\/eventsource.php:111) at \/data02\/atbcsltd\/public_html\/www.trusteegateway.co.uk\/owncloud\/lib\/private\/User\/Session.php#1121"} {"reqId":"XGLlN88VMNmINHKtFm0q4AAAAdg","level":3,"time":"2019-02-12T15:24:48+00:00","remoteAddr":"82.70.198.158","user":"--","app":"PHP","method":"GET","url":"\/core\/ajax\/update.php?requesttoken=dVNWMC4WJBE%2BEjQ0OygnYD0kBnAsBT99N2AkNilKQh8%3D%3A473hvWevfKnvuJK8yUr1YSVNMVqsE8iu9ygBBd1r1RI%3D","message":"Cannot modify header information - headers already sent by (output started at \/data02\/atbcsltd\/public_html\/www.trusteegateway.co.uk\/owncloud\/lib\/private\/legacy\/eventsource.php:111) at \/data02\/atbcsltd\/public_html\/www.trusteegateway.co.uk\/owncloud\/lib\/private\/User\/Session.php#1122"} {"reqId":"XGPfyEEgInxPbnNgicGJ7QAAAJI","level":3,"time":"2019-02-13T09:13:44+00:00","remoteAddr":"82.70.198.158","user":"admin","app":"no app in context","method":"POST","url":"\/index.php\/settings\/users\/users","message":"User backend OC\\User\\Database is returning home: \/data02\/atbcsltd\/ownclouddata\/admin2 for user: admin2 which differs from existing value: "} {"reqId":"XGPf6pAd-bFQSbT1O9XtrAAAAdQ","level":3,"time":"2019-02-13T09:14:20+00:00","remoteAddr":"82.70.198.158","user":"--","app":"files","method":"GET","url":"\/cron.php","message":"Exception: {\"Exception\":\"OC\\\\ForbiddenException\",\"Message\":\"\",\"Code\":0,\"Trace\":\"#0 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/Files\\\/Utils\\\/Scanner.php(139): OC\\\\Files\\\\Utils\\\\Scanner->shouldScan(Object(OC\\\\Files\\\\Mount\\\\MountPoint))\\n#1 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/apps\\\/files\\\/lib\\\/BackgroundJob\\\/ScanFiles.php(87): OC\\\\Files\\\\Utils\\\\Scanner->backgroundScan('')\\n#2 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/apps\\\/files\\\/lib\\\/BackgroundJob\\\/ScanFiles.php(111): OCA\\\\Files\\\\BackgroundJob\\\\ScanFiles->runScanner(Object(OC\\\\User\\\\User))\\n#3 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/BackgroundJob\\\/Job.php(57): OCA\\\\Files\\\\BackgroundJob\\\\ScanFiles->run(NULL)\\n#4 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/BackgroundJob\\\/TimedJob.php(53): OC\\\\BackgroundJob\\\\Job->execute(Object(OC\\\\BackgroundJob\\\\JobList), Object(OC\\\\Log))\\n#5 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/cron.php(142): OC\\\\BackgroundJob\\\\TimedJob->execute(Object(OC\\\\BackgroundJob\\\\JobList), Object(OC\\\\Log))\\n#6 {main}\",\"File\":\"\\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/Files\\\/Utils\\\/Scanner.php\",\"Line\":192}"} {"reqId":"XGPgHkEgInxPbnNgicGKSwAAAIY","level":3,"time":"2019-02-13T09:15:10+00:00","remoteAddr":"82.70.198.158","user":"gpadmin","app":"settings","method":"POST","url":"\/index.php\/setpassword\/283171272004387533382\/admin2","message":"Exception: {\"Exception\":\"OCP\\\\InvalidUserTokenException\",\"Message\":\"The token provided is invalid.\",\"Code\":0,\"Trace\":\"#0 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/settings\\\/Controller\\\/UsersController.php(657): OC\\\\Settings\\\\Controller\\\\UsersController->checkPasswordSetToken('283171272004387...', 'admin2')\\n#1 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(153): OC\\\\Settings\\\\Controller\\\\UsersController->setPassword(*** sensitive parameters replaced ***)\\n#2 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(85): OC\\\\AppFramework\\\\Http\\\\Dispatcher->executeController(Object(OC\\\\Settings\\\\Controller\\\\UsersController), 'setPassword')\\n#3 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/AppFramework\\\/App.php(100): OC\\\\AppFramework\\\\Http\\\\Dispatcher->dispatch(Object(OC\\\\Settings\\\\Controller\\\\UsersController), 'setPassword')\\n#4 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/AppFramework\\\/Routing\\\/RouteActionHandler.php(46): OC\\\\AppFramework\\\\App::main('UsersController', 'setPassword', Object(OC\\\\AppFramework\\\\DependencyInjection\\\\DIContainer), Array)\\n#5 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/private\\\/Route\\\/Router.php(342): OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler->__invoke(Array)\\n#6 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/lib\\\/base.php(909): OC\\\\Route\\\\Router->match('\\\/setpassword\\\/28...')\\n#7 \\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/index.php(54): OC::handleRequest()\\n#8 {main}\",\"File\":\"\\\/data02\\\/atbcsltd\\\/public_html\\\/www.trusteegateway.co.uk\\\/owncloud\\\/settings\\\/Controller\\\/UsersController.php\",\"Line\":564}"} {"reqId":"XGPkncgEXZ43HiC75NJHsAAAAkQ","level":3,"time":"2019-02-13T09:34:22+00:00","remoteAddr":"82.70.198.158","user":"admin","app":"OC\\Files\\Filesystem","method":"DELETE","url":"\/index.php\/settings\/users\/users\/admin2","message":"Backends provided no user object for admin2"} ``` #### Browser log ``` Insert your browser log here, this could for example include: a) The javascript console log b) The network log c) ... ```