Forbidden to some files and folders

hosting

#1

Steps to reproduce

Share some files and folders

Expected behaviour

People should open the files or download the folder

Actual behaviour

When i try to transfer some folders and files i got this error:

Forbidden
You don’t have permission to access /index.php/apps/files/ajax/download.php on this server.

When i try to view some files with pdf viwer i get this error:

Forbidden
You don’t have permission to access /apps/files_pdfviewer/ on this server

Server configuration

Operating system: Centos 7

Web server: Apache

Database: mariadb

PHP version:

ownCloud version: (see ownCloud admin page) 10.0.4

Updated from an older ownCloud or fresh install:

Where did you install ownCloud from: docker - https://github.com/owncloud-docker

Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results into https://gist.github.com/ and puth the link here.

The content of config/config.php:

Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.

or 

If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.

List of activated apps:

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.

Are you using external storage, if yes which one: local/smb/sftp/…

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…

LDAP configuration (delete this part if not used)

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser:

Operating system:

Logs

Web server error log

Insert your webserver log here

ownCloud log (data/owncloud.log)

Insert your ownCloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...

#2

It is similar with https://forum.owncloud.org/viewtopic.php?t=36742 . Maybe this post can help you.


#3

Thanks, i’m going to make some tests.


#4

Solved, it was a firewall issue. Thanks