Issues deleting my folders and files on an encrypted profile (OC10.x)

Server
21

https://doc.owncloud.com/server/10.0/admin_manual/configuration/server/caching_configuration.html?highlight=redis#installing-redis-on-debian-based-distributions

what was the issue with the installaton?

22

The configuration told me that the REDIS implementation is not supported.
So I tried it with memcached.

23

I did a file consistency scan, and for some reason the owncloud does not show any files listed for “any” user anymore. Anyone an idea what could have caused that?

24

Could you post the results here?

25

I’m stuck. I tried to remove the caching, and to reinstall but what I got now is, that I do have only bland file lists, no directories no files nothing for every user.
If I try to open the deleted files, I see some of the old ones. How do I figure out what happend? I’m fairly freaked out now, I don’t want to loos all the files of my or all the other accounts hosted on that owncloud store.

26

Is there any log I can provide to make things more clear?
I definitly need some help to figure out how to fix that.

27

Hey,

are you still on 10.0.7 or have you updated to 10.0.10 recently?

For the “file is locked” issue i think the only advise which can be given from user side is to choose a hosting provider / environment which allows you to use redis as the file locking backend and a configuration of the “system cron” background job.

28

I’ve tried 10.0.0.10 already. Yet now, as I mentioned no files are visible anymore. Only the deleted files will be shown, if I try to list them.

29

Can someone tell me what this output want’s to tell me?
Technical information

The following list covers which files have failed the integrity check. Please read
the previous linked documentation to learn more about the errors and how to fix
them.

Results

  • core
    • EXTRA_FILE
      • lib/composer/natxet/CssMin/src/CssMin.php
      • lib/composer/natxet/CssMin/composer.json
      • lib/composer/natxet/CssMin/README
      • core/doc/admin/_sources/configuration/server/js_css_asset_management_configuration.rst.txt
      • core/doc/admin/_sources/configuration/server/security/ransomware-protection.rst.txt
      • core/doc/admin/configuration/server/js_css_asset_management_configuration.html
      • core/doc/admin/configuration/server/security/ransomware-protection.html
  • templateeditor
    • EXTRA_FILE
      • controller/adminsettingscontroller.php
      • http/mailtemplateresponse.php
      • lib/adminpanel.php
      • lib/mailtemplate.php
      • app/templateeditor.php
  • files_external
    • EXTRA_FILE
      • 3rdparty/Dropbox/OAuth.php
      • 3rdparty/Dropbox/API.php
      • 3rdparty/Dropbox/autoload.php
      • 3rdparty/Dropbox/OAuth/PEAR.php
      • 3rdparty/Dropbox/OAuth/Curl.php
      • 3rdparty/Dropbox/OAuth/PHP.php
      • 3rdparty/Dropbox/OAuth/Wordpress.php
      • 3rdparty/Dropbox/OAuth/Zend.php
      • 3rdparty/Dropbox/OAuth/ca-bundle.pem
      • 3rdparty/Dropbox/OAuth/Consumer/Dropbox.php
      • 3rdparty/Dropbox/Exception.php
      • 3rdparty/Dropbox/Exception/Forbidden.php
      • 3rdparty/Dropbox/Exception/RequestToken.php
      • 3rdparty/Dropbox/Exception/NotFound.php
      • 3rdparty/Dropbox/Exception/OverQuota.php
      • lib/Lib/Backend/Dropbox.php
      • lib/Lib/Storage/Dropbox.php
      • js/dropbox.js
      • ajax/oauth1.php

Raw output

Array
(
[core] => Array
(
[EXTRA_FILE] => Array
(
[lib/composer/natxet/CssMin/src/CssMin.php] => Array
(
[expected] =>
[current] => 3dbb09114c95f76781d9facc76b2d479c1e9776bf7d63da5a09078f9433897eb1ae6fca84f8569ac40bd5a3cd08c4d828316136cc7ede47d95d73552be02a042
)

                [lib/composer/natxet/CssMin/composer.json] => Array
                    (
                        [expected] => 
                        [current] => 2849b139201f7844eaad998314cf5069455c00cfdf16cf3e53d8496922ddbc8f5cf12f6b9180be216d0631f37b17e98c05de17a990da7601b4efb7c4ebec3bd3
                    )

                [lib/composer/natxet/CssMin/README] => Array
                    (
                        [expected] => 
                        [current] => fe9af7fa554d602f03964eb267863ecb332f1e8ccebc8f35e8798a9637c6ff139f05a0ff12679b0d5dbcd4455eb67786d1f1682cef2d041c36537f92d0a3f600
                    )

                [core/doc/admin/_sources/configuration/server/js_css_asset_management_configuration.rst.txt] => Array
                    (
                        [expected] => 
                        [current] => 956ace6e39af1141c30207f8de8bc6abf09de3c63908b186dcf23060a455dc1c67c243bc49aa13e362ef467bdb8dab7c569ac53395c167bad262c235279b790f
                    )

                [core/doc/admin/_sources/configuration/server/security/ransomware-protection.rst.txt] => Array
                    (
                        [expected] => 
                        [current] => e68e0ebb933b302610b64b3a812b286b71536d222e7fe01e678f53560b9d8c4337423ab2dd887276232175f5bd8876a77792709536bff92ca2766ad3b7efb9c6
                    )

                [core/doc/admin/configuration/server/js_css_asset_management_configuration.html] => Array
                    (
                        [expected] => 
                        [current] => ff1a7b190add7344103c3489c5b8a16dded1c8b22125d216cfb948898ec17c5d4904ffdad57da4d198e4acfe6952de213c877a29e1af25cb70ebb16c3011f2b4
                    )

                [core/doc/admin/configuration/server/security/ransomware-protection.html] => Array
                    (
                        [expected] => 
                        [current] => 3dde7b6c014b18923304664532cdecc818110637c26959872d6be09e634d2d4d3d518a5830afdaad379bc1b11a58a9fecf05855b3734d0016891dd3b59e34e37
                    )

            )

    )

[templateeditor] => Array
    (
        [EXTRA_FILE] => Array
            (
                [controller/adminsettingscontroller.php] => Array
                    (
                        [expected] => 
                        [current] => 8dea5e7bdf423cfda892d68791859beaa689b45a5ccee4d46e4c7937d06777ad9f766c98c29995dae6a2ec370b34601043f18180123e2f69ae3a116637fafc1c
                    )

                [http/mailtemplateresponse.php] => Array
                    (
                        [expected] => 
                        [current] => e09a5dfd9bc719ea04c1876fae94fd539b060ba8b1a9a01e043002defca53861678bc14f3b625c376546cc9aa5135528031696530017036d2337459aa876cc42
                    )

                [lib/adminpanel.php] => Array
                    (
                        [expected] => 
                        [current] => c4eaf76cdd3b4eacd55ee599975b31e689be142237ee148be4b80e61527326a5876d4e28e3c2fdb8f43e43cfbe43b5c04bb567e3492357ad090c680b56024ca8
                    )

                [lib/mailtemplate.php] => Array
                    (
                        [expected] => 
                        [current] => 0a1e1859940f929f45a94f8280a2daf6f924be4e1ea82fdc6dbb59e12fb8aaf8075d66c9cb04ef40928636d16424861ae9b08440354b009115e8662753e4ca14
                    )

                [app/templateeditor.php] => Array
                    (
                        [expected] => 
                        [current] => 36ad0ed56162c9e4fc571daf1947081687a80b565e5137202e2f7eab06d6431329bdeec18c54bb2949e59965115177319417a6df765e81f0ebc40d5b69b146c3
                    )

            )

    )

[files_external] => Array
    (
        [EXTRA_FILE] => Array
            (
                [3rdparty/Dropbox/OAuth.php] => Array
                    (
                        [expected] => 
                        [current] => cc1af021373e74c5a0531b81240740e11d88bad38890155a1ac41e875cb26e35e1eb0a08153454bf96eae27b3a34f600fafa76b58d85553b6604a5358954bbde
                    )

                [3rdparty/Dropbox/API.php] => Array
                    (
                        [expected] => 
                        [current] => a6866ef3ceeb26d9d4b2ccc343aeaf626c82f03e279962bc7d761a68e87e5a7916ff0bcf7a350e20889557336ed9c5dd1651cfe513fa04bb8a03cd6d8f9cc484
                    )

                [3rdparty/Dropbox/autoload.php] => Array
                    (
                        [expected] => 
                        [current] => 7f831eb7adb5343ff9790428b51a62ce94b1c34385fec7984e45afbf54cf55119650772045ac6f7409d15582e07152ace6d64f3dae5a9a9281e9ee0714b9d5b7
                    )

                [3rdparty/Dropbox/OAuth/PEAR.php] => Array
                    (
                        [expected] => 
                        [current] => 5d11f888cda6871139a76dcbee9a5856a75706fad54a8152ff1ea6b8a207ba959e2c2ebab9e8aa6635ad523d8846ba2d15d8fdf9e52459a02201b3b31735b25b
                    )

                [3rdparty/Dropbox/OAuth/Curl.php] => Array
                    (
                        [expected] => 
                        [current] => fd22aca4aec936b6b81693bc67738e08a0110720c471059ed0240568451b18f51fc79bb9619d81b9ace9161775fe2d01d81a2adfdda43986090d7e6b02a1c10f
                    )

                [3rdparty/Dropbox/OAuth/PHP.php] => Array
                    (
                        [expected] => 
                        [current] => 225553fde870e8bccaf98e52ff61a28da323ca17383a474c096394babd943601e07caa4658fbcd01b0c8ac1396c4c9ae1b79c3c472c1683d0b8b3bc5f115063a
                    )

                [3rdparty/Dropbox/OAuth/Wordpress.php] => Array
                    (
                        [expected] => 
                        [current] => 1b1fd11e0753b9dc0b0b5393d0618896052bb48115c2ac09640c66157aa3848d52a1779de23cdcd98d37d8596be5403edb6891998bfa2cabdc2a05a713742c4f
                    )

                [3rdparty/Dropbox/OAuth/Zend.php] => Array
                    (
                        [expected] => 
                        [current] => 108bfc910b5258a328fdd1ef12b99ae94cceb4f3a785770f15b89564e0f326fd86dda3593f085dfa1dd37ad78547ae5f7c788979d6c9843975b4dced9111cacf
                    )

                [3rdparty/Dropbox/OAuth/ca-bundle.pem] => Array
                    (
                        [expected] => 
                        [current] => 90f17bf35259a2a3e385d7bfcf4d0244bd94b572835864c33f6a2f30651445373cf5840e5f811ae8c3914e2fcaab63c36bfc5d49d75ad9f37fdf682e6dd6e847
                    )

                [3rdparty/Dropbox/OAuth/Consumer/Dropbox.php] => Array
                    (
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                    )

                [3rdparty/Dropbox/Exception.php] => Array
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                [3rdparty/Dropbox/Exception/Forbidden.php] => Array
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                    )

                [3rdparty/Dropbox/Exception/RequestToken.php] => Array
                    (
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                    )

                [3rdparty/Dropbox/Exception/NotFound.php] => Array
                    (
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                    )

                [3rdparty/Dropbox/Exception/OverQuota.php] => Array
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                [lib/Lib/Backend/Dropbox.php] => Array
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                [js/dropbox.js] => Array
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                [ajax/oauth1.php] => Array
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                    )

            )

    )

)

30

By the way, non of the files I’ve downloaded from my store after restoreing a backup, did work so far.
Wenn I try to download, I get a "File not found on
Could that be due to the file locking issue?
I’ve enabled memcached and the config for it in owncloud, but it still doesn’t work.

31

It’s just another completely messed up installation, with tons of EXTRA files. Who else, if not you, can know from where these files come from?

32

@alfredb I do understand what you mean, but shouldn’t they be cleaned up when I do a full migration. Especially when I do it on a manual basis? The manual process does state that you delete everything except data and config and initiate the update process. So where are those files coming from?