Latest version OC desktop client time out


#1

I have the Desktop client running within a group of people, and having periodic timeout errors. It’s inconsistent. I thought that it was a networking issues but, this time, managed to get the desktop client logs (below). In this case, other in the office are having no issue but one user is.

No problem with connecting via browser, although it is a little slow to connect.
Latest version OC desktop client - recently re-installed from scratch. Windows 7 desktop.

Your insight would be greatly appreciated.

Log details:
09-26 13:11:12:746 [ info sync.connectionvalidator ]: No system proxy set by OS
09-26 13:11:12:750 [ info sync.accessmanager ]: 2 “” “https://files.MYSERVER.com/status.php” has X-Request-ID “9bf2770a-eafc-4096-b9b3-770bed3917f5”
09-26 13:11:12:751 [ info sync.networkjob ]: OCC::CheckServerJob created for “https://files.MYSERVER.com” + “status.php” “OCC::ConnectionValidator”
09-26 13:11:12:883 [ warning sync.networkjob.checkserver ]: No SSL session identifier / session ticket is used, this might impact sync performance negatively.
09-26 13:11:12:884 [ info sync.networkjob.checkserver ]: status.php returns: QJsonDocument({“edition”:"",“installed”:true,“maintenance”:false,“needsDbUpgrade”:false,“productname”:“Cloudteligent”,“version”:“13.0.1.1”,“versionstring”:“13.0.1”}) QNetworkReply::NetworkError(NoError) Reply: QNetworkReplyHttpImpl(0x5e4fe50)
09-26 13:11:12:884 [ info sync.connectionvalidator ]: ** Application: ownCloud found: QUrl(“https://files.MYSERVER.com”) with version “13.0.1” ( “13.0.1.1-Cloudteligent” )
09-26 13:11:12:885 [ info sync.connectionvalidator ]: QUrl(“https://files.MYSERVER.com”) has server version “13.0.1.1-Cloudteligent”
09-26 13:11:12:886 [ info sync.accessmanager ]: 6 “PROPFIND” “https://files.MYSERVER.com”/remote.php/webdav/" has X-Request-ID “a712f350-41fd-4f57-b437-fbd6b35074c8”
09-26 13:11:12:886 [ info sync.networkjob ]: OCC::PropfindJob created for “https://files.MYSERVER.com” + “/” “OCC::ConnectionValidator”
09-26 13:11:39:891 [ warning sync.networkjob ]: Network job timeout QUrl(“https://files.MYSERVER.com/remote.php/webdav/”)
09-26 13:11:39:891 [ warning sync.networkjob ]: QNetworkReply::NetworkError(OperationCanceledError) “Connection timed out” QVariant(Invalid)
09-26 13:11:39:891 [ info sync.networkjob.propfind ]: PROPFIND of QUrl(“https://files.MYSERVER.com/remote.php/webdav/”) FINISHED WITH STATUS “OperationCanceledError Connection timed out”
09-26 13:11:39:892 [ warning sync.networkjob.propfind ]: not successful, http result code is 0 “”
09-26 13:11:39:892 [ warning default ]: QIODevice::read (QNetworkReplyHttpImpl): device not open
09-26 13:11:39:892 [ debug gui.account.settings ] [ OCC::AccountSettings::showConnectionLabel ]: “No connection to ownCloud at <a href=“https://files.MYSERVER.com”>https://files.MYSERVER.com.\nConnection timed out”
09-26 13:11:39:893 [ debug sync.database.sql ] [ OCC::SqlQuery::bindValue ]: SQL bind 1 QVariant(int, 3)
09-26 13:11:39:893 [ debug sync.database.sql ] [ OCC::SqlQuery::exec ]: SQL exec “SELECT path FROM selectivesync WHERE type=?1”
09-26 13:11:39:894 [ info gui.folder.manager ]: Account "christina@MYSERVER.com@files.MYSERVER.com" disconnected or paused, terminating or descheduling sync folders
09-26 13:11:39:894 [ debug sync.networkjob ] [ OCC::AbstractNetworkJob::slotFinished ]: Network job OCC::PropfindJob finished for “/”
09-26 13:11:44:750 [ debug sync.account ] [ OCC::Account::resetNetworkAccessManager ]: Resetting QNAM
09-26 13:11:44:750 [ debug sync.connectionvalidator ] [ OCC::ConnectionValidator::checkServerAndAuth ]: Checking server and authentication
09-26 13:11:44:751 [ debug sync.connectionvalidator ] [ OCC::ConnectionValidator::checkServerAndAuth ]: Trying to look up system proxy
09-26 13:11:44:757 [ info sync.connectionvalidator ]: No system proxy set by OS
09-26 13:11:44:758 [ info sync.accessmanager ]: 2 “” “https://files.MYSERVER.com/status.php” has X-Request-ID “9ffb88ab-fda0-421d-86b8-e4283bcb6eb4”
09-26 13:11:44:758 [ debug sync.cookiejar ] [ OCC::CookieJar::cookiesForUrl ]: QUrl(“https://files.MYSERVER.com/status.php”) requests: (QNetworkCookie(“ochmf8eum5k9=aokuc2s17upg8c750lihmac4i7; secure; HttpOnly; domain=files.MYSERVER.com; path=/”), QNetworkCookie(“oc_sessionPassphrase=rR9NJLvHv8kRLjd0LBmM%2BXdg%2B4kcGUifwe1TDxdbPJx5%2Fb6y%2B%2FCf5gSDpfFqsROFnOiIFXb%2B9Khq8zYxusdT8wOVzeaEBxdd4kdOBx5S7gyPRCPGzPZGUvMmg86KyWWG; secure; HttpOnly; domain=files.MYSERVER.com; path=/”), QNetworkCookie("__Host-nc_sameSiteCookielax=true; secure; HttpOnly; expires=Fri, 31-Dec-2100 23:59:59 GMT; domain=files.MYSERVER.com; path=/"), QNetworkCookie("__Host-nc_sameSiteCookiestrict=true; secure; HttpOnly; expires=Fri, 31-Dec-2100 23:59:59 GMT; domain=files.MYSERVER.com; path=/"))
09-26 13:11:44:759 [ info sync.networkjob ]: OCC::CheckServerJob created for “https://files.MYSERVER.com” + “status.php” “OCC::ConnectionValidator”
09-26 13:11:44:905 [ warning sync.networkjob.checkserver ]: No SSL session identifier / session ticket is used, this might impact sync performance negatively.
09-26 13:11:44:905 [ info sync.networkjob.checkserver ]: status.php returns: QJsonDocument({“edition”:"",“installed”:true,“maintenance”:false,“needsDbUpgrade”:false,“productname”:“Cloudteligent”,“version”:“13.0.1.1”,“versionstring”:“13.0.1”}) QNetworkReply::NetworkError(NoError) Reply: QNetworkReplyHttpImpl(0x5083b58)
09-26 13:11:44:905 [ info sync.connectionvalidator ]: ** Application: ownCloud found: QUrl(“https://files.MYSERVER.com”) with version “13.0.1” ( “13.0.1.1-Cloudteligent” )
09-26 13:11:44:906 [ info sync.connectionvalidator ]: QUrl(“https://files.MYSERVER.com”) has server version “13.0.1.1-Cloudteligent”
09-26 13:11:44:906 [ debug sync.networkjob ] [ OCC::AbstractNetworkJob::slotFinished ]: Network job OCC::CheckServerJob finished for “status.php”
09-26 13:11:44:906 [ debug sync.connectionvalidator ] [ OCC::ConnectionValidator::checkAuthentication ]: # Check whether authenticated propfind works.
09-26 13:11:44:907 [ info sync.accessmanager ]: 6 “PROPFIND” “https://files.MYSERVER.com/remote.php/webdav/” has X-Request-ID “9d0492d9-8863-4a53-bebd-393172b56b83”
09-26 13:11:44:907 [ debug sync.cookiejar ] [ OCC::CookieJar::cookiesForUrl ]: QUrl(“https://files.MYSERVER.com/remote.php/webdav/”) requests: (QNetworkCookie(“ochmf8eum5k9=aokuc2s17upg8c750lihmac4i7; secure; HttpOnly; domain=files.MYSERVER.com; path=/”), QNetworkCookie(“oc_sessionPassphrase=rR9NJLvHv8kRLjd0LBmM%2BXdg%2B4kcGUifwe1TDxdbPJx5%2Fb6y%2B%2FCf5gSDpfFqsROFnOiIFXb%2B9Khq8zYxusdT8wOVzeaEBxdd4kdOBx5S7gyPRCPGzPZGUvMmg86KyWWG; secure; HttpOnly; domain=files.MYSERVER.com; path=/”), QNetworkCookie("__Host-nc_sameSiteCookielax=true; secure; HttpOnly; expires=Fri, 31-Dec-2100 23:59:59 GMT; domain=files.MYSERVER.com; path=/"), QNetworkCookie("__Host-nc_sameSiteCookiestrict=true; secure; HttpOnly; expires=Fri, 31-Dec-2100 23:59:59 GMT; domain=files.MYSERVER.com; path=/"))


#2

In the client log, you can find the X-Request-ID’s for every HTTP request. You can search for those in the server-side owncloud.log in server versions 10.0.4+ and you can also add them to your webserver log, to also investigate there…