Local sync fail - web OK

Expected behaviour

One of my colleagues has shared a folder with many subfolders containing images, total folder size 16.3 GB. The folder shows when i log in in my internet browser, but does not sync local to my PC (Windows 10).

Actual behaviour

The folder should sync and appear local on my PC. I have unchecked the box for confirmation when folder exceeds a certain file size, so this should not be a problem.

My other colleagues experience the same problem.

Does anyone have a solution?

Steps to reproduce

Server configuration

Operating system:

Web server:


PHP version:

ownCloud version:

Storage backend (external storage):

Client configuration

Client version: 2.5.1

Operating system: Win 10

OS language: English

Qt version used by client package (Linux only, see also Settings dialog):

Client package (From ownCloud or distro) (Linux only):

Installation path of client:


Please use Gist (https://gist.github.com/) or a similar code paster for longer

Template for output < 10 lines

  1. Client logfile: Output of owncloud --logwindow or owncloud --logfile log.txt
    (On Windows using cmd.exe, you might need to first cd into the ownCloud directory)
    (See also http://doc.owncloud.org/desktop/2.2/troubleshooting.html#client-logfile )

  2. Web server error log:

  3. Server logfile: ownCloud log (data/owncloud.log):

Can you try upgrading to the client version v2.5.4 and try to reproduce your problem?

1 Like

No changes unfortunately.

@mortenh What’s the storage of this big folder? Is it a mounted network drive on the ownCloud server? Does the client starts syncing the folder after you browse the folder in the web UI?

1 Like

@michaelstingl It is a local folder on a computer. No syncing after I browse the folder in the web UI.