Login Problem, using version 10 (downloaded from official site)


Steps to reproduce

  1. Start Owncloud server;
  2. Enter URL into browser (using Chrome);
  3. Execute attempted login.

Expected behaviour

Tell us what should happen

Successful login into my account.

Actual behaviour

Tell us what happens instead

I had no difficulty logging in earlier after I initially installed Owncloud. Note: I’m using VMWare workstation as host. The trouble began after I installed a few applications, actually 4 in total, and a few plugins/extensions. In addition, the desktop client has never
worked for me in login attempts. The area where the url is has turned bright red.

Server configuration

Operating system:

Windows 10 64 bit

Web server:

Using VMWare Workstation 12



PHP version:


ownCloud version: (see ownCloud admin page)

10 (latest)

Updated from an older ownCloud or fresh install:

No, fresh installation.

Where did you install ownCloud from:

The official website, nothing third-party.

Signing status (ownCloud 9.0 and above):


Login as admin user into your ownCloud and access 
paste the results into https://gist.github.com/ and puth the link here.

The content of config/config.php:

Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.


If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.

List of activated apps:

Don’t remember exactly, but they were typical for file transfers with client accessibility. Also, tried the command line to get a listing of the applications. Response was “failure to open”.

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.

Are you using external storage, if yes which one: local/smb/sftp/…


Are you using encryption: yes/no


Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…


With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM oc_appconfig WHERE appid = ‘user_ldap’;

Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

### Client configuration

**Operating system:**

### Logs
#### Web server error log

Insert your webserver log here

#### ownCloud log (data/owncloud.log)

Insert your ownCloud log here

#### Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) …

Finally, this isn't a matter of grave importance. I'm using ownCloud for personal projects. I also haven't lost any data, I'm just not able to login to my account.



We’ll need logs and the list of applications in your ownCloud.

There isn’t enough information to reproduce your problem or to figure out what’s happening.


That’s very vague. “A few apps”, a “few plugins”…“The area has turned red.”

If you changed the configuration of your server, for example installed two factor authentication and mis-configured it, or enabled encryption and made a mistake during setup - your ownCloud might have an issue with that. But that are just guesses for me.

@jvillafanez said it already, without more information I doubt that someone could help you.