Mac client not syncing


#1

Help please! My client is not syncing. When I "force sync" I can see the report of what other people's activity but the files don't sync.

When clicking force sync the process starts and the files begin to being compared but......

Actual behaviour

At some stage in the comparison the syncing gets stuck, it shows a warning and the sync stops (log from a little bit before the problem happens is pasted below and I have made bold where the problem seems to be)

Server configuration

"ownCloud version": "9.1.6.2",
"ownCloud version string": "9.1.6",
"ownCloud edition": "",
"server OS": "Linux",
"server OS version": "Linux envalbox 4.9.0-3-amd64 #1 SMP Debian 4.9.30-2+deb9u3 (2017-08-06) x86_64",
"server SAPI": "apache2handler",
"webserver version": "Apache\/2.4.25 (Debian)",

Storage backend (external storage):

Client configuration

Client version: Version 2.3.3 (build 8242).

Operating system: macOS High Sierra

OS language: English

Logs

09-27 11:38:59:365 0x7f9bead56638 csync_walker: file: /Users/CLP/ownCloud/Alconbury/laboratory/17272-fba12g24h1a.pdf [inode=12273526 size=49935]
09-27 11:38:59:365 0x7f9bead56638 csyncdetect_update: Database entry found, compare: 1474551818 <-> 1474551818, etag: (null) <-> b20531ded3b270026cca8f0ead859f86, inode: 12273526 <-> 12273526, size: 49935 <-> 49935, perms: <-> SRDNVW, ignore: 0
09-27 11:38:59:366 0x7f9bead56638 csyncdetect_update: file: Alconbury/laboratory/17272-fba12g24h1a.pdf, instruction: INSTRUCTION_NONE <<=
09-27 11:38:59:366 0x7f9bead56638 csync_walker: file: /Users/CLP/ownCloud/Alconbury/laboratory/DSAE0055935.pdf [inode=12273527 size=282085]
09-27 11:38:59:366 0x7f9bead56638 csyncdetect_update: Database entry found, compare: 1474551912 <-> 1474551912, etag: (null) <-> c2a1b735dd69f1d8ee221db124656bcf, inode: 12273527 <-> 12273527, size: 282085 <-> 282085, perms: <-> SRDNVW, ignore: 0
09-27 11:38:59:366 0x7f9bead56638 csyncdetect_update: file: Alconbury/laboratory/DSAE0055935.pdf, instruction: INSTRUCTION_NONE <<=
09-27 11:38:59:366 0x7f9bead56638 csync_ftw: <= Closing walk for /Users/CLP/ownCloud/Alconbury/laboratory with read_from_db 0
09-27 11:38:59:366 0x7f9bead56638 csync_walker: directory: /Users/CLP/ownCloud/Alconbury/Drawings [inode=891582]
09-27 11:38:59:366 0x7f9bead56638 csyncdetect_update: Database entry found, compare: 1504170032 <-> 1506280959, etag: (null) <-> invalid, inode: 891582 <-> 891582, size: 992 <-> 0, perms: <-> SRDNVCK, ignore: 0
09-27 11:38:59:366 0x7f9bead56638 csyncdetect_update: file: Alconbury/Drawings, instruction: INSTRUCTION_EVAL <<=
09-27 11:38:59:366 0x7f9bead56638 csync_walker: directory: /Users/CLP/ownCloud/Alconbury/Drawings/AutoCAD [inode=12491012]
09-27 11:38:59:366 0x7f9bead56638 csyncdetect_update: Checking for rename based on inode # 12491012
09-27 11:38:59:366 0x7f9bead56638 csyncdetect_update: file: Alconbury/Drawings/AutoCAD, instruction: INSTRUCTION_NEW <<=
09-27 11:38:59:366 0x7f9bead56638 csync_walker: directory: /Users/CLP/ownCloud/Alconbury/Drawings/AutoCAD/Alconbury [inode=12491013]
09-27 11:38:59:366 0x7f9bead56638 csyncfile_stat_from_metadata_table: WARN: Query results in 11
09-27 11:38:59:366 0x7f9bead56638 csync_statedb_get_stat_by_hash: WRN: Could not get line from metadata: 11!
09-27 11:38:59:367 0x7f9bead56638 csync_statedb_close: sqlite3_close=0
09-27 11:40:03:199 744366 OCC::SyncEngine::handleSyncError: #### ERROR during csync_update : "CSync unspecified error."
09-27 11:40:03:216 744366 OCC::SyncJournalDb::close: void OCC::SyncJournalDb::close() "/Users/CLP/ownCloud/.sync7b6f3f0227c0.db"
09-27 11:40:03:217 744366 OCC::SyncJournalDb::commitTransaction: No database Transaction to commit
09-27 11:40:03:222 744366 OCC::SyncEngine::finalize: CSync run took 66718
09-27 11:40:03:223 744366 OCC::SocketListener::sendMessage: SocketApi: Sending message: "STATUS:OK:/Users/CLP/ownCloud"
09-27 11:40:03:593 744366 OCC::Folder::slotSyncFinished: - client version 2.3.3 (build 8242) Qt 5.6.2 SSL OpenSSL 1.0.2j 26 Sep 2016
09-27 11:40:03:595 744366 OCC::Folder::slotSyncFinished: -> SyncEngine finished with ERROR
09-27 11:40:03:597 744366 OCC::Folder::showSyncResultPopup: OO folder slotSyncFinished: result: 2
09-27 11:40:03:599 744366 OCC::Folder::slotSyncFinished: * owncloud csync thread finished with error
09-27 11:40:03:601 744366 OCC::Folder::slotSyncFinished: the last 8 syncs failed
09-27 11:40:03:601 744366 OCC::SocketListener::sendMessage: SocketApi: Sending message: "STATUS:OK:/Users/CLP/ownCloud"
09-27 11:40:03:603 744366 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-27 11:40:03:604 744366 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-27 11:40:03:605 744366 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-27 11:40:03:606 744366 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-27 11:40:03:618 744366 OCC::ownCloudGui::slotSyncStateChange: Sync state changed for folder "https://cloud.enval.com/remote.php/webdav/" : "Error"
09-27 11:40:03:633 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-27 11:40:03:635 744366 OCC::ConnectionValidator::checkAuthentication: # Check whether authenticated propfind works.
09-27 11:40:03:636 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::ConnectionValidator"
09-27 11:40:03:820 744366 OCC::FolderMan::slotFolderSyncFinished: <===================================== sync finished for "https://cloud.enval.com/remote.php/webdav/"
09-27 11:40:34:308 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-27 11:40:35:308 744366 OCC::ConnectionValidator::checkAuthentication: # Check whether authenticated propfind works.
09-27 11:40:35:310 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::ConnectionValidator"
09-27 11:41:03:310 744366 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 59 s)
09-27 11:41:03:312 744366 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-27 11:41:03:313 744366 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-27 11:41:04:309 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-27 11:41:19:648 744366 OCC::AbstractNetworkJob::start: !!! OCC::LsColJob created for "https://cloud.enval.com" + "/" "OCC::FolderStatusModel"
09-27 11:41:19:676 744366 OCC::SyncJournalDb::checkConnect: sqlite3 version "3.16.1"
09-27 11:41:19:677 744366 OCC::SyncJournalDb::checkConnect: sqlite3 journal_mode= "wal"
09-27 11:41:19:678 744366 OCC::SyncJournalDb::commitInternal: void OCC::SyncJournalDb::commitInternal(const QString &, bool) Transaction commit "checkConnect" and starting new transaction
09-27 11:41:19:685 744366 OCC::SyncJournalDb::tableColumns: Columns in the current journal: ("phash", "pathlen", "path", "inode", "uid", "gid", "mode", "modtime", "type", "md5", "fileid", "remotePerm", "filesize", "ignoredChildrenRemote", "contentChecksum", "contentChecksumTypeId")
09-27 11:41:19:686 744366 OCC::SyncJournalDb::commitInternal: void OCC::SyncJournalDb::commitInternal(const QString &, bool) Transaction commit "update database structure: add inode index" and starting new transaction
09-27 11:41:19:687 744366 OCC::SyncJournalDb::commitInternal: void OCC::SyncJournalDb::commitInternal(const QString &, bool) Transaction commit "update database structure: add path index" and starting new transaction
09-27 11:41:19:688 744366 OCC::SyncJournalDb::tableColumns: Columns in the current journal: ("path", "lastTryEtag", "lastTryModtime", "retrycount", "errorstring", "lastTryTime", "ignoreDuration", "renameTarget")
09-27 11:41:19:689 744366 OCC::SyncJournalDb::commitInternal: void OCC::SyncJournalDb::commitInternal(const QString &, bool) Transaction commit "checkConnect End"
09-27 11:41:33:510 744366 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 89 s)
09-27 11:41:33:528 744366 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-27 11:41:33:530 744366 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-27 11:41:34:447 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-27 11:42:03:312 744366 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 119 s)
09-27 11:42:03:314 744366 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-27 11:42:03:315 744366 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-27 11:42:04:312 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-27 11:42:33:313 744366 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 149 s)
09-27 11:42:33:314 744366 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-27 11:42:33:315 744366 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-27 11:42:34:314 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-27 11:43:03:315 744366 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 179 s)
09-27 11:43:03:316 744366 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-27 11:43:03:318 744366 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-27 11:43:04:315 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-27 11:43:33:315 744366 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 209 s)
09-27 11:43:33:316 744366 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-27 11:43:33:317 744366 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-27 11:43:34:316 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-27 11:44:03:316 744366 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 239 s)
09-27 11:44:03:318 744366 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-27 11:44:03:318 744366 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-27 11:44:04:403 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-27 11:44:33:318 744366 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 269 s)
09-27 11:44:33:320 744366 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-27 11:44:33:321 744366 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-27 11:44:34:850 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-27 11:45:03:321 744366 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 299 s)
09-27 11:45:03:322 744366 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-27 11:45:03:323 744366 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-27 11:45:05:319 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-27 11:45:33:321 744366 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 329 s)
09-27 11:45:33:323 744366 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-27 11:45:33:324 744366 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-27 11:45:35:321 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-27 11:46:03:322 744366 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 359 s)
09-27 11:46:03:323 744366 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-27 11:46:03:325 744366 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-27 11:46:05:321 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-27 11:46:33:322 744366 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 389 s)
09-27 11:46:33:323 744366 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-27 11:46:33:324 744366 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-27 11:46:35:324 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-27 11:47:03:325 744366 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 419 s)
09-27 11:47:03:326 744366 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-27 11:47:03:326 744366 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-27 11:47:05:325 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-27 11:47:33:327 744366 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 449 s)
09-27 11:47:33:328 744366 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-27 11:47:33:329 744366 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"
09-27 11:47:35:326 744366 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::QuotaInfo"
09-27 11:48:03:327 744366 OCC::Folder::slotRunEtagJob: * Trying to check "https://cloud.enval.com/remote.php/webdav/" for changes via ETag check. (time since last sync: 479 s)
09-27 11:48:03:329 744366 OCC::FolderMan::slotRunOneEtagJob: Scheduling "https://cloud.enval.com/remote.php/webdav/" to check remote ETag
09-27 11:48:03:343 744366 OCC::AbstractNetworkJob::start: !!! OCC::RequestEtagJob created for "https://cloud.enval.com" + "/" "OCC::Folder"


CSync unspecified error Mac cleint
Files not syncing: CSync unspecified error Mac Desktop Client
#2

Ouch..Sounds weird.
Is there anything special about your disk on the local machine? Is it a network drive?

Do you get the same with 2.4 alpha1?
https://owncloud.org/changelog/desktop/