Not Syncing Folder Deletions

If anything below is incorrect, let me know - first time posting :slight_smile:

Expected behaviour

When I Delete a folder, It should sync to the Web Interface.

Actual behaviour

When I Delete a folder, I get no errors in the log from both the client or the server, Folder does not get deleted in the web interface.

Steps to reproduce

  1. Create a Folder, It syncs to the Web Interface
  2. Delete that folder, It deletes locally but not on the web interface

Server configuration

Operating system:
Lubuntu 20.04

Web server:

As per Docker image (owncloud/server:10.5)

Database:
As per Docker image (webhippie/mariadb:latest)

PHP version:
As per Docker image (owncloud/server:10.5)

ownCloud version:
As per Docker image (owncloud/server:10.5)

Storage backend (external storage):
Local storage only

Client configuration

Client version: 2.7.6

Operating system: Windows Server 2012 R2

OS language: English

Installation path of client:
C:\Program Files (x86)\ownCloud

Logs

  1. Client logfile: Output of owncloud --logwindow or owncloud --logfile log.txt
  1. Web server error log:
  1. Server logfile: ownCloud log (data/owncloud.log):
  • Unsure how to locate?-

Hi,

We improved the logging in our upcoming 2.8 release.
Could you try to reproduce the issue with https://download.owncloud.com/desktop/ownCloud/daily/2.8/ and provide a new set of logs.

For

03-02 09:46:57:601 [ critical sync.csync.vio_local ]:	CreateFileW failed on E:/Share/12 OwnCloud/Lindsay Civil Construction/FOLDER TO DELETE

we should now see the windows error, why it failed.

You can also use https://download.owncloud.com/desktop/testpilotcloud/daily/ which allows to be installed in parallel to your productive setup.

Cheers,
Hannah

1 Like

Hey Hannah,

Appreciate the update - Actually updating to 2.8 has resolve the issue. Deleting files either form the server OR the web interfaced now syncs correctly to all devices.

2 Likes