One computer does't show files and folders


#1

Hi,
sorry for my bad english, and if this topic is in the wrong category, you can move it :slight_smile:
I use owncloud in three domains. The last update went wrong. I removed the maintenance flag, resinstalled the update, saw which apps had a problem, went to the db and disabled these apps.
After a new update it worked again.
The first owncloud runs like ever.
When I login in the other two ownclouds I don’t see any folders or files.
At the space in the middle the round progress bar just turns around…
With the ios app I see all. Also with every other computer all works fine.
I deleted the cache of my Win7 Firefox and tried InternetExplorer and Chrome instead, but it’s the same…

What can I do?
Thx for every hint!
Co2


#2

You gave too few info, help is impossible. Sorry.


#3

Which infos do you need?


#4

Hey,

if i’m creating a new thread in the “Server-Help” category (which i think would fit to your issue way better then the “Other” category) i’m getting the template below presented. This is probably the info @alfredb has referenced to.

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### Steps to reproduce
1.
2.
3.

### Expected behaviour
Tell us what should happen

### Actual behaviour
Tell us what happens instead

### Server configuration
**Operating system**:

**Web server:**

**Database:**

**PHP version:**

**ownCloud version:** (see ownCloud admin page)

**Updated from an older ownCloud or fresh install:**

**Where did you install ownCloud from:**

**Signing status (ownCloud 9.0 and above):**

```
Login as admin user into your ownCloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results into https://gist.github.com/ and puth the link here.
```


**The content of config/config.php:**

```
Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.

or 

If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.
```

**List of activated apps:**

```
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.
```

**Are you using external storage, if yes which one:** local/smb/sftp/...

**Are you using encryption:** yes/no

**Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...

#### LDAP configuration (delete this part if not used)

```
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
```

### Client configuration
**Browser:**

**Operating system:**

### Logs
#### Web server error log
```
Insert your webserver log here
```

#### ownCloud log (data/owncloud.log)
```
Insert your ownCloud log here
```

#### Browser log
```
Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...
```