Owncloud 10.2: Fresh install logon (password not recognized)

Steps to reproduce

1.Create new fresh install over php 7.1
2.Select mariaDB database
3.Enter an admin user and password

Expected behaviour

You can make further logins with supplied user and password

Actual behaviour

You can’t login with that user/password.
Credentials table is empty.
Adding an email to the user row at “users” table does not allow you to get a recovery email.

Server configuration

Operating system:
Unknown. I’m on a mobile and can’t check now.

Web server:
Unknown. I’m on a mobile and can’t check now.

PHP version:

ownCloud version: (see ownCloud admin page)
10.2.0, installed today from last production download.

Updated from an older ownCloud or fresh install:
Fresh install
Where did you install ownCloud from:
your #%+ page.
Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
paste the results into https://gist.github.com/ and puth the link here.

Can’t login, as stated before.

The content of config/config.php:
Stock config php

Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.


If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.

List of activated apps:

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.

Are you using external storage, if yes which one: local/smb/sftp/…

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…

LDAP configuration (delete this part if not used)

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';

Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration


Operating system:


Web server error log

Insert your webserver log here

ownCloud log (data/owncloud.log)

Insert your ownCloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...

Since this is a fresh installation, can’t you try again?
I would start debugging by using the credentials you are using to setup ownCloud on the command line. Try the db credentials and login to your db.

It looks to me like a credentials issue. Otherwise we would be flooded with request like yours here if it would be a general issue with ownCloud.

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I don’t have access to command line. I have checked the db. Maybe it is a problem with my database provider. I will try again.

Ok. After re-unzipping the installer, the password recovery email has come to my inbox. So all is ok now.

1 Like