Owncloud ios client, server not found

ios
client
help

#1


Steps to reproduce

  1. type in the url to the owncloud instance into the ios client configuration

Expected behaviour

I expect the iOS client will connect to the owncloud instance

Actual behaviour

The client returns the status "Server not found".

Mobile Safari browser connects without problem.

Server configuration

Web server: Apache/2.4.18 (Ubuntu)

Database: mysql Ver 14.14 Distrib 5.6.36-82.0, for Linux (x86_64) using 6.0

PHP version: PHP 7.0.22-0ubuntu0.16.04.1 (cli) ( NTS )

ownCloud version: 9.1.6-1.1 from owncloud repository for ubuntu 16.04

Storage backend (external storage): local file system using ext4

Client

iOS version: 10.3.3

ownCloud app version: 3.6.2

Device model: 6s plus

Logs

Web server error log / Owncloud log

no relevant logs, no errors of any kind show up in the log entries when I try to use the ios client to access the owncloud instance.

Further Information

  • owncloud sits behind an nginx ssl proxy
  • access to the owncloud instance via https works without problems, no ssl errors or any other obvious problems
  • no problem accessing it with mobile safari

when setting up the ios client:
- no errors show up in the owncloud apache error log
- no requests show up in the owncloud apache access log
- no requests show up in the nginx proxy access log
- no requests show up in the nginx proxy error log

accessing /status.php results in:
{"installed":true,"maintenance":false,"version":"9.1.6.2","versionstring":"9.1.6","edition":""}

accessing /remote.php results in:
- path not found

I'm not sure if that last behaviour is correct or not.

At this point, I'm drawing a complete blank. Perhaps if I could find out what the ios client is testing before it says "server not found" then I might be able to debug the problem further.

Any advice or help would be greatly appreciated.


#2

I'm having the same difficulties on iPad (iOS 10.3.3)
Mobile Safari browser connects without problem on iPad, but ownCloud App is in error state...

I hope you solve this problem quickly ^^*


#3

In my case, IOS client returns the status "Can not authenticate with this server"
Please advise or update the IOS App...

Of course, when I use Safari browser on the same iPad, it works well. (No id/pw issue)


#4

Please, open an issue in https://github.com/owncloud/ios with the same description here. Probably it is a problem with the nginx proxy.

Thanks for your patience.