Owncloud setup issue

  1. i installed owncloud. But my files are not uploading. How to correct this issue ?

  2. Is this dataabase setup issue or cache setup issue ? I followed instructions of documentations but either commands or folders are not as per documentation.

Plz resolve it asap.


Steps to reproduce

Expected behaviour

Tell us what should happen

Actual behaviour

Tell us what happens instead

Server configuration

Operating system:

Web server:


PHP version:

ownCloud version: (see ownCloud admin page)

Updated from an older ownCloud or fresh install:

Where did you install ownCloud from:

Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
paste the results into https://gist.github.com/ and puth the link here.

The content of config/config.php:

Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.


If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.

List of activated apps:

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.

Are you using external storage, if yes which one: local/smb/sftp/…

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…

LDAP configuration (delete this part if not used)

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';

Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration


Operating system:


Web server error log

Insert your webserver log here

ownCloud log (data/owncloud.log)

Insert your ownCloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...

Where did you install ownCloud? On your desktop or on a server? ownCloud only works if you install it on both, except if you have a hoster who is hosting the server instance for you. In that case contact your provider.
Otherwise the template is there to be filled out, please explain where and how you’ve installed ownCloud on your server by using it.

1 Like

i installed it on my webserver. I can share files with other user.
But there is no option/link of adding database.

There is one yellow message appearing. plz check in the screenshot.



maybe i’m the only one but i don’t understand the meaning of this sentence. :confused:

The screenshot itself looks “good” to me and for the yellow banner you could click on the “More information” got get more background information on this message.

1 Like

This is the next screenshot after clicking ‘more information’.
Files are still not uploading & i could not get the reason. Please help on this issue.

Update: i can upload only .json files. And to upload json file, everytime i have to refresh my browser !

i can’t upload any pic or pdf or docx file


It was server issue. I think issue was with “PUT”