Hi,
my owncloud worked just fine, but now I have problems synchronizing - I use a Macbook and a Windows PC. Especially changes on the MAC won't appear on the web version or the PC. also, owncloud shows the same filesize although I've added substantially...
what can I do?
sorry, I'm no admin and need simple descriptions 
thanks in advance,
Dagmar
Hi,
please fill out the issue template shown when creating a new thread in the https://central.owncloud.org/c/help/desktop-file-sync category. Currently even the basic information about your environment (oC version, logfiles etc.) are missing which are needed to help here.
I did not see an issue template when I created the post. I'm sorry, probably I missed it (it was my first post).
is there a link to the template?
the versions are: owncloud version 2.3.1 (build 4139), mac OS 10.12.3
This would be that mentioned issue template:
Please help us by providing the following info. Before posting please make sure that you're running the latest available version for your oC release: https://owncloud.org/changelog/ + https://owncloud.org/changelog/desktop/
[b]Steps to reproduce[/b]
1.
2.
3.
[b]Expected behaviour[/b]
Tell us what should happen
[b]Actual behaviour[/b]
Tell us what happens instead
[b]Client configuration[/b]
Client version:
Client operating system:
[b]Server configuration[/b]
Operating system:
Web server:
Database:
PHP version:
ownCloud version (see ownCloud admin page):
Updated from an older ownCloud or fresh install:
Special configurations (external storage, external authentication, reverse proxy, server-side-encryption):
[b]ownCloud log (data/owncloud.log)[/b]
Please paste possible errors in the following code block, see https://central.owncloud.org/t/how-to-find-webserver-or-oc-logfile-enable-php-logfile/808 for more info
[code]
[/code]Is there anything special to the filesystem on the Mac, for example: is it a network share, or some encrypted thingy, or anything unusual?
It sounds as if the filesystem change notification does not work for you.
I don't think there's anything special to the Mac filesystem - I connect to my university's network share via filR and also use dropbox and onedrive - but that did not create any problems earlier.
Hello,
although I had nothing changed before the problem arose, I changed the proxy setting (to: no proxy) and now the macbook syncs again.
thanks for all your effort,
dagmar
@dabfalter I'm curious, did you see an error message in the UI before you fixed it? Because there should have been something?
no, there was no error message in the UI - I just realized that my files hadn't synced. everything in the UI showed ok, just the sync did not happen...
That is interesting. Or scary 
Maybe a proxy that blocks certain HTTP verbs like PROPFIND?