Server connection

nothing happens when trying to upload files from Iphone or Ipad - it only says - waiting for server connection or permission error - and looking for this error messinges there are no answers in help-documents and no answers anywhere else - this is a very difficult app to use.

I can see my uploaded files from my desktop everywhere - so there is some kind of connection to the server even in the Iphone.

Hi, can you provide more information about your setup?

What kind of information do you need /Anders

The ones that are in the form that appears when you open a topic here

There is nothing that appear when I opened this, or I don't know how to get hold of that info now.

Anyway, I am working on a Mac, latest OS, and also the latest OS on the Iphone. And I downloaded and installed the latest version of OwnCloud that I could find. My hosts server is a Red Hat Linux. And as far as I can see, it is working alright on the desktop.

I have tried different WebDav apps on the Iphone, but I didn't succed to contact Owncloud with them - and I will also say that the files that is uploaded to Owncloud from desktop are available on the Iphone - but I can't upload anything to Owncloud from my Iphone - maybe I'm just doing it the wrong way - but I have tried several times and all I get is some errormessages "Permission error admin @ (I can't read the whole message). When I click on this message there is a dialog box saying "You don't have persmission to upload to this folder" and I can choose folder. But none of my folders have the right permissions.
Sometimes I get another message saying: "Not available on this device". And no more!


Steps to reproduce


Expected behaviour

Tell us what should happen

Actual behaviour

Tell us what happens instead

Server configuration

Operating system:

Web server:


PHP version:

ownCloud version: (see ownCloud admin page)

Updated from an older ownCloud or fresh install:

Where did you install ownCloud from:

Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
paste the results into and puth the link here.

The content of config/config.php:

Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.


If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.

List of activated apps:

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

LDAP configuration (delete this part if not used)

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';

Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration


Operating system:


Web server error log

Insert your webserver log here

ownCloud log (data/owncloud.log)

Insert your ownCloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...

I don't know where to send you log file and config report - they are to large to copy in here /Anders

Okay, can you fill in the information you can fill in?

That would be a good start