Upgrade to 10.2 and avatars


after upgrading from 10.1 to 10.2 all avatars have gone. Is this a bug or a feature? How may I get avatars back? I have upgraded two different servers and avatars disappeared at both.

Server configuration

Operating system:
Debian Linux Stretch 9.9
Web server:
Apache Version 2.4.25
mysql 14.14 Distrib 5.6.30
PHP version:
PHP 7.0.33-0+deb9u3
ownCloud version: (see ownCloud admin page)
10.2.0 (stable)
Updated from an older ownCloud or fresh install:
10.1.1 (stable)
Where did you install ownCloud from:
deb http://download.owncloud.org/download/repositories/production/Debian_9.0/ /


Do you have a backup?

How did you upgrade?

Hi Dmitry,

yes, I have a backup of database and data directory. I have upgraded at Debian with commands “apt update; apt upgrade” and then “sudo -u www-data occ upgrade” (no errors).


Can I ask why you have chosen the package manager upgrade instead of the recommended manual tar ball upgrade?

In Debian generally the package manager is used for upgrades. I have successfully used this method since OwnCloud version 7 on several machines and I did not find a recommendation for a manual tarball upgrade in the admin manuals. Do I miss anything? What is the problem with package manager upgrades?


I am not sure about the avatars folder. It used to be inside the users files folder but it was moved outside. I think you should open a ticket in ownCloud core, since this is a bug.

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Hi Dmitry,

I don’t know why I have overlooked this in the manual, sorry. Then upgrading as recommended breaks the logic of Debian package manager. I have filed a bug report about my lost avatars at github.


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Hi, during a testing for migrating to a new server I did the recommended upgrade process from 10.0 and same issue happens. Avatars are broken due change of image files location.

Can you provide a fix?


it seems this was reported to the ownCloud developers at https://github.com/owncloud/core/issues/35311

I think you could subscribe to this issue to see if a fix is provided in the future.

There is very simple fix, just move or copy from “avatars” folder all sub folders to “data” directory and voila!, avatars working again.

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Does this operation not break the core integrity (integrity:check-core)?

No, it’s below data directory.

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