Video uploads not working

Server
,
1

Hello,

I have a problem with my cloud. After fixing that Apache issue, now I see that I can not upload video files on cloud from my iPhone.
I’ve looked into logs and I saw the output below.

On this server I use:
DEBIAN 3.16.39-1 (2016-12-30) x86_64
PHP 7.0.15
Apache 2.4.25
MariaDB 10.1.21

upload_max_filesize = 2G

OwnCloud version: 9.1.2 Stable

Error:

Exception: {“Message”:“An exception occurred while executing ‘UPDATE oc_file_locks SET lock = -1, ttl = ? WHERE key = ? AND lock = 1’ with params [1486382928, "files\/c688b56183bbbe4df954608c593b87bf"]:\n\nSQLSTATE[HY000]:
General error: 2006 MySQL server has gone away”,“Exception”:"
Doctrine\DBAL\Exception\DriverException",“Code”:0,“Trace”:“#0 /home/USER/domains/mydomain.TLD/public_html/cloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/DBALException.php(116):
Doctrine\DBAL\Driver\AbstractMySQLDriver->convertException(‘An exception oc…’, Object(Doctrine\DBAL\Driver\PDOException))\n#1 /home/USER/domains/mydomain.TLD/public_html/cloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(996):
Doctrine\DBAL\DBALException::driverExceptionDuringQuery(Object(Doctrine\DBAL\Driver\PDOMySql\Driver), Object(Doctrine\DBAL\Driver\PDOException), ‘UPDATE oc_file...', Array)\n#2 \/home\/USER\/domains\/mydomain.TLD\/public_html\/cloud\/lib\/private\/DB\/Connection.php(209): Doctrine\\DBAL\\Connection->executeUpdate('UPDATE oc_file…’, Array, Array)\n#3 /home/USER/domains/mydomain.TLD/public_html/cloud/lib/private/Lock/DBLockingProvider.php(228): OC\DB\Connection->executeUpdate(‘UPDATE `oc_file…’, Array)\n#4 /home/USER/domains/mydomain.TLD/public_html/cloud/lib/private/Files/Storage/Common.php(686):
OC\Lock\DBLockingProvider->changeLock(‘files/c688b5618…’, 2)\n#5 /home/USER/domains/mydomain.TLD/public_html/cloud/lib/private/Files/Storage/Wrapper/Wrapper.php(608):
OC\Files\Storage\Common->changeLock(‘files/Photos/20…’, 2, Object(OC\Lock\DBLockingProvider))\n#6 /home/USER/domains/mydomain.TLD/public_html/cloud/lib/private/Files/Storage/Wrapper/Wrapper.php(608):
OC\Files\Storage\Wrapper\Wrapper->changeLock(‘files/Photos/20…’, 2, Object(OC\Lock\DBLockingProvider))\n#7 /home/USER/domains/mydomain.TLD/public_html/cloud/lib/private/Files/View.php(1956):
OC\Files\Storage\Wrapper\Wrapper->changeLock(‘files/Photos/20…’, 2, Object(OC\Lock\DBLockingProvider))\n#8 /home/USER/domains/mydomain.TLD/public_html/cloud/apps/dav/lib/Connector/Sabre/Node.php(348):
OC\Files\View->changeLock(‘/Photos/2017/fe…’, 2)\n#9 /home/USER/domains/mydomain.TLD/public_html/cloud/apps/dav/lib/Connector/Sabre/File.php(169):
OCA\DAV\Connector\Sabre\Node->changeLock(2)\n#10 /home/USER/domains/mydomain.TLD/public_html/cloud/apps/dav/lib/Connector/Sabre/Directory.php(136):
OCA\DAV\Connector\Sabre\File->put(Resource id #369)\n#11 /home/USER/domains/mydomain.TLD/public_html/cloud/3rdparty/sabre/dav/lib/DAV/Server.php(1036):
OCA\DAV\Connector\Sabre\Directory->createFile(‘Video-2017-02-0…’, Resource id #369)\n#12 /home/USER/domains/mydomain.TLD/public_html/cloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php(523):
Sabre\DAV\Server->createFile(‘Photos/2017/feb…’, Resource id #369, NULL)\n#13 [internal function]:
Sabre\DAV\CorePlugin->httpPut(Object(Sabre\HTTP\Request), Object(Sabre\HTTP\Response))\n#14 /home/USER/domains/mydomain.TLD/public_html/cloud/3rdparty/sabre/event/lib/EventEmitterTrait.php(105):
call_user_func_array(Array, Array)\n#15 /home/USER/domains/mydomain.TLD/public_html/cloud/3rdparty/sabre/dav/lib/DAV/Server.php(459):
Sabre\Event\EventEmitter->emit(‘method:PUT’, Array)\n#16 /home/USER/domains/mydomain.TLD/public_html/cloud/3rdparty/sabre/dav/lib/DAV/Server.php(248):
Sabre\DAV\Server->invokeMethod(Object(Sabre\HTTP\Request), Object(Sabre\HTTP\Response))\n#17 /home/USER/domains/mydomain.TLD/public_html/cloud/apps/dav/appinfo/v1/webdav.php(56):
Sabre\DAV\Server->exec()\n#18 /home/USER/domains/mydomain.TLD/public_html/cloud/remote.php(164):
require_once(‘/home/USER/doma…’)\n#19 {main}”,“File”:“/home/USER/domains/mydomain.TLD/public_html/cloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php”,“Line”:115,“User”:“USERNAME”}

Any ideas? :frowning:

Thank you!

2

Hi,

there is a documentation on how to workaround this error available here:

1 Like
3

Thank you, kljhlkhglklfgh!
I edited /etc/my.cnf and I’ve changed wait_timeout from 30 to 60.

After that, I got another error

"Exception: {"Message":"HTTP\/1.1 423 \"FilePath\/FileName.ext\" is locked","Exception"

but I fixed by deleting all oc_file_locks database entryes.

Thank you again!

4

If you’re uploading large files you might also want to configure redis based file locking like explained in [1] as well as system cron based background jobs [2]. This should also help with locked files and their clean-up.

[1]

[2]

1 Like