10.6 install Cannot redeclare normalizer_is_normalized()

Server
1

Steps to reproduce

  1. Ubuntu 20.10 upgrade

Expected behaviour

Anything. Currently web page opens blank

Actual behaviour

No web page. Apache log shows
[Thu Dec 24 11:25:10.728374 2020] [php7:error] [pid 531813] [client 192.168.1.213:37786] PHP Fatal error: Cannot redeclare normalizer_is_normalized() (previously declared in /var/www/owncloud/lib/composer/symfony/polyfill-intl-normalizer/bootstrap.php:15) in /var/www/owncloud/lib/composer/patchwork/utf8/src/Patchwork/Utf8/Bootup/intl.php on line 20

Server configuration

Operating system:
Ubuntu 20.10

Web server:
Apache2

Database:
Mysql

PHP version:


chas@maple:/var/log/apache2$ sudo -u www-data php --version
PHP 7.2.31-1+ubuntu19.10.1+deb.sury.org+1 (cli) (built: May 14 2020 08:27:55) ( NTS )
Copyright (c) 1997-2018 The PHP Group
Zend Engine v3.2.0, Copyright (c) 1998-2018 Zend Technologies
    with Zend OPcache v7.2.31-1+ubuntu19.10.1+deb.sury.org+1, Copyright (c) 1999-2018, by Zend Technologies

ownCloud version: (see ownCloud admin page)


chas@maple:/var/www/owncloud$ sudo -u www-data php occ status
  - installed: true
  - first_install_version: unknown
  - version: 10.6.0.5
  - versionstring: 10.6.0
  - edition: Community

Updated from an older ownCloud or fresh install:
Updated. It failed after I upgraded from Ubuntu 20.04 to 20.10. I didn’t really investigate that failure, but downloaded Owncloud 10.6 and installed it

Where did you install ownCloud from:


https://owncloud.com/download-server/

Signing status (ownCloud 9.0 and above):

Unable to login.

The content of config/config.php:

chas@maple:/var/www/owncloud$ sudo -u www-data php occ config:list system
{
    "system": {
        "updatechecker": false,
        "instanceid": "ocmd8wzdb36g",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "maple",
            "****t",
            "192.168.1.10",
            "192.168.1.11",
            "oak",
            "****"
        ],
        "datadirectory": "\/var\/www\/owncloud\/data",
        "overwrite.cli.url": "http:\/\/maple\/owncloud",
        "dbtype": "mysql",
        "version": "10.6.0.5",
        "dbname": "owncloud",
        "dbhost": "localhost",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "logtimezone": "PST",
        "installed": true,
        "mail_smtpmode": "smtp",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "25",
        "theme": "",
        "loglevel": 2,
        "maintenance": false
    }
}

List of activated apps:


chas@maple:/var/www/owncloud$ sudo -u www-data php occ app:list
Enabled:
  - activity: 2.6.0
  - comments: 0.3.0
  - configreport: 0.2.0
  - dav: 0.6.0
  - federatedfilesharing: 0.5.0
  - federation: 0.1.0
  - files: 1.5.2
  - files_external: 0.7.1
  - files_mediaviewer: 1.0.3
  - files_pdfviewer: 0.11.2
  - files_sharing: 0.14.0
  - files_texteditor: 2.3.0
  - files_trashbin: 0.9.1
  - files_versions: 1.3.0
  - firstrunwizard: 1.2.0
  - market: 0.6.0
  - notifications: 0.5.2
  - provisioning_api: 0.5.0
  - systemtags: 0.3.0
  - templateeditor: 0.4.0
  - updatenotification: 0.2.1
Disabled:
  - admin_audit
  - announcementcenter
  - customgroups
  - encryption
  - enterprise_key
  - external
  - files_antivirus
  - files_classifier
  - files_external_dropbox
  - files_external_ftp
  - files_ldap_home
  - files_lifecycle
  - firewall
  - graphapi
  - guests
  - oauth2
  - openidconnect
  - password_policy
  - ransomware_protection
  - sharepoint
  - systemtags_management
  - theme-enterprise
  - user_external
  - user_ldap
  - user_shibboleth
  - windows_network_drive
  - wopi
  - workflow

Are you using external storage, if yes which one: no

Are you using encryption: no

Are you using an external user-backend, if yes which one:

Client configuration

Browser:
Firefox

Operating system:
Windows 10 and Ubuntu 20.04 and Ubuntu 20.10

Logs

Web server error log

[Thu Dec 24 11:35:29.217749 2020] [php7:error] [pid 533136] [client 192.168.1.19:55520] PHP Fatal error:  Cannot redeclare normalizer_is_normalized() (previously declared in /var/www/owncloud/lib/composer/symfony/polyfill-intl-normalizer/bootstrap.php:15) in /var/www/owncloud/lib/composer/patchwork/utf8/src/Patchwork/Utf8/Bootup/intl.php on line 20
[Thu Dec 24 11:35:30.720712 2020] [php7:error] [pid 533169] [client 192.168.1.213:37944] PHP Fatal error:  Cannot redeclare normalizer_is_normalized() (previously declared in /var/www/owncloud/lib/composer/symfony/polyfill-intl-normalizer/bootstrap.php:15) in /var/www/owncloud/lib/composer/patchwork/utf8/src/Patchwork/Utf8/Bootup/intl.php on line 20
[Thu Dec 24 11:36:16.677645 2020] [php7:error] [pid 531792] [client 192.168.1.11:60206] PHP Fatal error:  Cannot redeclare normalizer_is_normalized() (previously declared in /var/www/owncloud/lib/composer/symfony/polyfill-intl-normalizer/bootstrap.php:15) in /var/www/owncloud/lib/composer/patchwork/utf8/src/Patchwork/Utf8/Bootup/intl.php on line 20
[Thu Dec 24 11:36:31.216940 2020] [php7:error] [pid 398106] [client 192.168.1.19:55522] PHP Fatal error:  Cannot redeclare normalizer_is_normalized() (previously declared in /var/www/owncloud/lib/composer/symfony/polyfill-intl-normalizer/bootstrap.php:15) in /var/www/owncloud/lib/composer/patchwork/utf8/src/Patchwork/Utf8/Bootup/intl.php on line 20
[Thu Dec 24 11:36:32.723552 2020] [php7:error] [pid 325226] [client 192.168.1.213:37960] PHP Fatal error:  Cannot redeclare normalizer_is_normalized() (previously declared in /var/www/owncloud/lib/composer/symfony/polyfill-intl-normalizer/bootstrap.php:15) in /var/www/owncloud/lib/composer/patchwork/utf8/src/Patchwork/Utf8/Bootup/intl.php on line 20

ownCloud log (data/owncloud.log)

{"reqId":"4967ad96-b18e-460d-b557-43e2e5654668","level":4,"time":"2020-12-18T15:04:00-08:00","remoteAddr":"192.168.1.213","user":"--","app":"remote","method":"GET","url":"\/owncloud\/status.php","message":"Call to undefined function simplexml_load_file()"}
{"reqId":"bz51dGG6dk0RY0hxdSDK","level":0,"time":"2020-12-23T09:01:05-08:00","remoteAddr":"","user":"--","app":"core","method":"--","url":"--","message":"starting upgrade from 10.5.0.10 to 10.6.0.5"}
{"reqId":"bz51dGG6dk0RY0hxdSDK","level":0,"time":"2020-12-23T09:01:06-08:00","remoteAddr":"","user":"--","app":"core","method":"--","url":"--","message":"Migrations: starting 20200823121322 from app files_sharing"}
{"reqId":"bz51dGG6dk0RY0hxdSDK","level":0,"time":"2020-12-23T09:01:07-08:00","remoteAddr":"","user":"--","app":"core","method":"--","url":"--","message":"Migrations: completed 20200823121322 from app files_sharing"}
{"reqId":"cPyX80WJcdkCOz8E25xx","level":3,"time":"2020-12-23T09:27:46-08:00","remoteAddr":"","user":"--","app":"PHP","method":"--","url":"--","message":"Undefined index: REQUEST_METHOD at \/var\/www\/owncloud\/lib\/base.php#934"}
{"reqId":"pkDP3zNE0MWN4IRJU5xi","level":3,"time":"2020-12-24T11:11:38-08:00","remoteAddr":"","user":"--","app":"PHP","method":"--","url":"--","message":"Undefined index: SERVER_SOFTWARE at \/var\/www\/owncloud\/apps\/configreport\/lib\/ReportDataCollector.php#260"}
{"reqId":"pkDP3zNE0MWN4IRJU5xi","level":3,"time":"2020-12-24T11:11:38-08:00","remoteAddr":"","user":"--","app":"PHP","method":"--","url":"--","message":"Undefined index: HTTP_HOST at \/var\/www\/owncloud\/apps\/configreport\/lib\/ReportDataCollector.php#261"}

Note that no new events are being logged

Browser log

Internal server error: 500
2

I’m using the following Nginx config in on Debian 10 with Php v7.4:

I’m receiving the exact same error as mentioned by in the post above.

====

Edit:
I managed to fix it by following instructions:

It’s very important to use an Owncloud edition that is intended for the Linux distro you are using. If you have use Ubuntu 20, than you must use the Owncloud repo for Ubuntu 20.

For Ubuntu 20, they can be found here:
https://download.owncloud.org/download/repositories/production/Ubuntu_20.04/

3

So Ubuntu 20.10 is unsupported, even for manual install?

4

I solved this by using update-alternatives to select PHP 7.4.

Apparently PHP 7.2 and OwnCloud 10.6 and Ubuntu 20.10 don’t work together.

5

For me it helped to install missing packages (change php version in package name accordingly):

apt-get install php7.4-zip php7.4-intl

If this doesn’t help - comment out the two functions in lib/composer/symfony/polyfill-intl-normalizer/bootstrap.php and then reload the page and you might see what other php extensions are missing. After installing missing packages don’t forget to revert changes you made in that file.

1 Like
6

I had the same message ’ [Cannot redeclare normalizer_is_normalized()]’ while installing Chamilo. In Chamilo I had to install php-intl extension. After installation, the error message disappeared.

1 Like