Accessing Owncloud x via the Internet

Steps to reproduce

  1. Connect to MyCloud OK via HTTPS
  2. Add the /owncloud to the URL error message page not found or the web server is not available
  3. Can access owncloud from QNAP desktop

Expected behaviour

Tell us what should happen

Actual behaviour

Tell us what happens instead

Server configuration

**Operating system5.0.0.2055:

Web server:


PHP version:

ownCloud version: (see ownCloud admin page)

Updated from an older ownCloud or fresh install:

Where did you install ownCloud from:
Fresh install from QNAP Apps
Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
paste the results into and puth the link here.

The content of config/config.php:

Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.


If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.

List of activated apps:

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.

Are you using external storage, if yes which one: local/smb/sftp/…

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…

LDAP configuration (delete this part if not used)

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';

Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration


Operating system:


Web server error log

Insert your webserver log here

ownCloud log (data/owncloud.log)

Insert your ownCloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...

Sorry, not perhaps the correct way of sharing information, but please see below, thanks.

I am having problems connecting to my owncloud remotely. I have connected to it from the QNAP desktop and configured it as required. I am using the following ( without the “owncloud”, I can connect to my QNAP) with the /owncloud added I get an error message “Page not found or the web server is currently unavailable”. DDNS is working as expected

I am running:

OwnCloudX - 10.0.10

QNAP TS-873A -

Container Station -

myQNAPcloud - 2.3.7

As a novice I don’t know what to look for or check to help resolve this.

I would really appreciate some help please.

This sounds like there is something not quite right in your QNAP configuration. Not sure how it normally works, but perhaps there is a reverse proxy and it has two different configurations for external and internal networks.

Perhaps there is some QNAP support (forum) which can help in this case?

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