Steps to reproduce
- Connect to MyCloud OK via HTTPS
- Add the /owncloud to the URL error message page not found or the web server is not available
- Can access owncloud from QNAP desktop
Expected behaviour
Tell us what should happen
Actual behaviour
Tell us what happens instead
Server configuration
**Operating system5.0.0.2055:
Web server:
Database:
PHP version:
ownCloud version: (see ownCloud admin page)
Updated from an older ownCloud or fresh install:
Where did you install ownCloud from:
Fresh install from QNAP Apps
Signing status (ownCloud 9.0 and above):
Login as admin user into your ownCloud and access
http://example.com/index.php/settings/integrity/failed
paste the results into https://gist.github.com/ and puth the link here.
The content of config/config.php:
Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.
or
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder
*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.
List of activated apps:
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.
Are you using external storage, if yes which one: local/smb/sftp/…
Are you using encryption: yes/no
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…
LDAP configuration (delete this part if not used)
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder
Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';
Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
Client configuration
Browser:
Operating system:
Logs
Web server error log
Insert your webserver log here
ownCloud log (data/owncloud.log)
Insert your ownCloud log here
Browser log
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
c) ...
Sorry, not perhaps the correct way of sharing information, but please see below, thanks.
I am having problems connecting to my owncloud remotely. I have connected to it from the QNAP desktop and configured it as required. I am using the following
https://myname.myqnapcloud.com:4431/ownloud ( without the “owncloud”, I can connect to my QNAP) with the /owncloud added I get an error message “Page not found or the web server is currently unavailable”. DDNS is working as expected
I am running:
OwnCloudX - 10.0.10
QNAP TS-873A - 5.0.0.2055
Container Station - 2.6.0.483
myQNAPcloud - 2.3.7
As a novice I don’t know what to look for or check to help resolve this.
I would really appreciate some help please.