Please help us by providing the following info. Before posting please also check the pinned “Known issues” threads and make sure that you’re running the latest available version for your oC release: Changelog - ownCloud
Steps to reproduce
I login to the admin account
click on users
type a new password into the password field and the other user cannot login. I had to delete the whole user account and make another one.
Expected behaviour
Tell us what should happen
Change the user password and the user be able to use the new password
Actual behaviour
Tell us what happens instead
When the user tries to use the new password it says incorrect username or password
Server configuration
Operating system: ubuntu 16.0.4 server
Web server:
Database: mysql
PHP version: 7
ownCloud version (see ownCloud admin page): 9.1.1
Updated from an older ownCloud or fresh install: fresh install
Special configuration (external storage, external authentication, reverse proxy, server-side-encryption): HTTPS enabled
ownCloud log (data/owncloud.log)
Integrity status for oC9+
Login as admin user into your ownCloud and access
http://example.com/index.php/settings/integrity/failed
paste the results here.
The messages in your logfile are cut and incomplete. If you access your owncloud via the ip address, you need to put the ip address (of the server) into your trusted_domains in your config/config.php.
Hard to say, it’s more a suggestion to get your logs cleaner.
To get the real issue, it’s not good to cut the most important part of the message:
The other errors with fopen(), fread() might be interesting as well. Did you search for the error messages, perhaps there are some old incompatible apps enabled, modules missing or there is a bug.
Normally you should be able to post your logfiles here. If there are too many restrictions, post them at pastebin.com or similar services and link them.
Redact data you don’t want to share with everybody (e.g. ip addresses).