Admin Cant change user passwords



Please help us by providing the following info. Before posting please also check the pinned "Known issues" threads and make sure that you're running the latest available version for your oC release:

Steps to reproduce
1. I login to the admin account
2. click on users
3. type a new password into the password field and the other user cannot login. I had to delete the whole user account and make another one.

Expected behaviour
Tell us what should happen
Change the user password and the user be able to use the new password

Actual behaviour
Tell us what happens instead
When the user tries to use the new password it says incorrect username or password

Server configuration
Operating system: ubuntu 16.0.4 server
Web server:
Database: mysql
PHP version: 7
ownCloud version (see ownCloud admin page): 9.1.1
Updated from an older ownCloud or fresh install: fresh install
Special configuration (external storage, external authentication, reverse proxy, server-side-encryption): HTTPS enabled

ownCloud log (data/owncloud.log)

Integrity status for oC9+

Login as admin user into your ownCloud and access
paste the results here.

no errors found


The messages in your logfile are cut and incomplete. If you access your owncloud via the ip address, you need to put the ip address (of the server) into your trusted_domains in your config/config.php.



Ya I know the log files are a bit choppy. I had to cut a lot of it out due to the character limit.

I do access owncloud through a domain name.

In my trusted domains I have two for .com and two for .net along with the https version of those.

Do you think that the trusted domain has something to do with me not able to change the Password for users in the users section?


Hard to say, it's more a suggestion to get your logs cleaner.

To get the real issue, it's not good to cut the most important part of the message:

The other errors with fopen(), fread() might be interesting as well. Did you search for the error messages, perhaps there are some old incompatible apps enabled, modules missing or there is a bug.



I didnt search much ... really all I did was use nano and open the owncloud log file. I used ssh to get them and it doesnt have a copy all option

I am happy to provide logs ... im just not sure where all to look honestly. or a good way to copy and paste them here.

The apps shouldnt be old. I have only had this owncloud installed for about a week now.


Normally you should be able to post your logfiles here. If there are too many restrictions, post them at or similar services and link them.

Redact data you don't want to share with everybody (e.g. ip addresses).