All Folders Shares lost and disk usage pending

All of the folders created and shared by admin to all of our users have lost their share list and the disk usage show pending.

Other users share are fine.

Two recent posable recent events where day before the problem I create an smb external share
and the main storage disk was getting low on free space but with arounf 150gb free.

Steps to reproduce

  1. Login to webpage as admin user (users shared folders created and shared using admin)
  2. All shared folders nolonger have any share info (not shared) and usage pending.

Expected behaviour

Should see the folders shared and list of users shared with.

Actual behaviour

Folders are no longer shared
Disk usage says pending

Server configuration

Operating system:
Ubuntu 16.04
Web server:
Apache

Database:
mysql

PHP version:
7

ownCloud version: (see ownCloud admin page)
10.2.1

Updated from an older ownCloud or fresh install:
from 9

Where did you install ownCloud from:
download

Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results into https://gist.github.com/ and puth the link here.

The content of config/config.php:

Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.

or 

If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.
updatechecker false
instanceid “octqfgm86ds8”
passwordsalt REMOVED SENSITIVE VALUE
secret REMOVED SENSITIVE VALUE
trusted_domains […]
datadirectory “/storage/data”
overwrite.cli.url http://xxxxx
dbtype “mysql”
version “10.2.1.4”
dbname “ownclouddb”
dbhost “1xxxxx”
dbtableprefix “oc_”
dbuser REMOVED SENSITIVE VALUE
dbpassword REMOVED SENSITIVE VALUE
logtimezone “UTC”
installed true
maintenance false
mail_smtpmode “smtp”
mail_from_address REMOVED SENSITIVE VALUE
mail_domain REMOVED SENSITIVE VALUE
mail_smtphost REMOVED SENSITIVE VALUE
mail_smtpport “25”
ldapIgnoreNamingRules false
loglevel 3
data-fingerprint “5ceb356f82cca2c434f67eae9db4e870”

List of activated apps:

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.

Enabled:

  • comments: 0.3.0
  • configreport: 0.2.0
  • dav: 0.4.0
  • federatedfilesharing: 0.4.0
  • federation: 0.1.0
  • files: 1.5.2
  • files_external: 0.7.1
  • files_pdfviewer: 0.11.0
  • files_sharing: 0.11.0
  • files_texteditor: 2.3.0
  • files_trashbin: 0.9.1
  • files_versions: 1.3.0
  • files_videoplayer: 0.10.1
  • gallery: 16.1.1
  • guests: 0.8.1
  • impersonate: 0.5.0
  • market: 0.5.0
  • notifications: 0.5.0
  • onlyoffice: 3.0.1
  • systemtags: 0.3.0
  • templateeditor: 0.4.0
  • updatenotification: 0.2.1
  • user_ldap: 0.13.0
    Disabled:
  • activity
  • encryption
  • external
  • firstrunwizard
  • provisioning_api
  • user_external

Are you using external storage, if yes which one: local/smb/sftp/…
The day before this happend I had setup an SMB external storage which I have now removed
Are you using encryption: yes/no
No
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…
LDAP

LDAP configuration (delete this part if not used)

            "home_folder_naming_rule": "",
            "installed_version": "0.13.0",
            "last_jpegPhoto_lookup": "0",
            "ldap_agent_password": "***REMOVED SENSITIVE VALUE***",
            "ldap_attributes_for_group_search": "",
            "ldap_attributes_for_user_search": "",
            "ldap_backup_host": "",
            "ldap_backup_port": "",
            "ldap_base": "dc=bta,dc=org,dc=uk",
            "ldap_base_groups": "dc=bta,dc=org,dc=uk",
            "ldap_base_users": "dc=bta,dc=org,dc=uk",
            "ldap_cache_ttl": "600",
            "ldap_configuration_active": "1",
            "ldap_display_name": "displayname",
            "ldap_dn": "cn=ldaplookup Read Only,cn=users,dc=bta,dc=org,dc=uk",
            "ldap_dynamic_group_member_url": "",
            "ldap_email_attr": "mail",
            "ldap_experienced_admin": "1",
            "ldap_expert_username_attr": "",
            "ldap_expert_uuid_group_attr": "",
            "ldap_expert_uuid_user_attr": "objectguid",
            "ldap_group_display_name": "cn",
            "ldap_group_filter": "(&(|(objectclass=group))(|(cn=All in *)(cn=AllStaff)))",
            "ldap_group_filter_mode": "0",
            "ldap_group_member_assoc_attribute": "member",
            "ldap_groupfilter_groups": "All in VisitBritain China\nAll in VisitBritain Amsterdam",
            "ldap_groupfilter_objectclass": "group",
            "ldap_host": "10.4.1.141",
            "ldap_login_filter": "sAMAccountName=%uid",
            "ldap_login_filter_mode": "0",
            "ldap_loginfilter_attributes": "",
            "ldap_loginfilter_email": "0",
            "ldap_loginfilter_username": "1",
            "ldap_nested_groups": "0",
            "ldap_override_main_server": "",
            "ldap_paging_size": "500",
            "ldap_port": "389",
            "ldap_quota_attr": "",
            "ldap_quota_def": "",
            "ldap_tls": "0",
            "ldap_turn_off_cert_check": "0",
            "ldap_user_display_name_2": "",
            "ldap_user_filter_mode": "1",
            "ldap_user_name": "samaccountname",
            "ldap_userfilter_groups": "OwnCloud",
            "ldap_userfilter_objectclass": "organizationalPerson\nperson",
            "ldap_userlist_filter": "(&(|(objectclass=organizationalPerson)(objectclass=person))(|(|(memberof=CN=AllStaff,CN=Users,DC=bta,DC=org,DC=uk))))",
            "s01has_memberof_filter_support": "1",
            "s01home_folder_naming_rule": "",
            "s01last_jpegPhoto_lookup": "0",
            "s01ldap_agent_password": "***REMOVED SENSITIVE VALUE***",
            "s01ldap_attributes_for_group_search": "",
            "s01ldap_attributes_for_user_search": "",
            "s01ldap_backup_host": "",
            "s01ldap_backup_port": "",
            "s01ldap_base": "dc=bta,dc=org,dc=uk",
            "s01ldap_base_groups": "dc=bta,dc=org,dc=uk",
            "s01ldap_base_users": "dc=bta,dc=org,dc=uk",
            "s01ldap_cache_ttl": "600",
            "s01ldap_configuration_active": "1",
            "s01ldap_display_name": "displayname",
            "s01ldap_dn": "cn=ldaplookup Read Only,cn=users,dc=bta,dc=org,dc=uk",
            "s01ldap_dynamic_group_member_url": "",
            "s01ldap_email_attr": "mail",
            "s01ldap_experienced_admin": "1",
            "s01ldap_expert_username_attr": "",
            "s01ldap_expert_uuid_group_attr": "",
            "s01ldap_expert_uuid_user_attr": "objectguid",
            "s01ldap_group_display_name": "cn",
            "s01ldap_group_filter": "(&(|(objectclass=group))(|(cn=All in *)(cn=AllStaff)))",
            "s01ldap_group_filter_mode": "0",
            "s01ldap_group_member_assoc_attribute": "member",
            "s01ldap_groupfilter_groups": "All in VisitBritain China\nAll in VisitBritain Amsterdam",
            "s01ldap_groupfilter_objectclass": "group",
            "s01ldap_host": "10.4.1.145",
            "s01ldap_login_filter": "sAMAccountName=%uid",
            "s01ldap_login_filter_mode": "0",
            "s01ldap_loginfilter_attributes": "",
            "s01ldap_loginfilter_email": "0",
            "s01ldap_loginfilter_username": "1",
            "s01ldap_nested_groups": "0",
            "s01ldap_override_main_server": "",
            "s01ldap_paging_size": "500",
            "s01ldap_port": "389",
            "s01ldap_quota_attr": "",
            "s01ldap_quota_def": "",
            "s01ldap_tls": "0",
            "s01ldap_turn_off_cert_check": "0",
            "s01ldap_user_display_name_2": "",
            "s01ldap_user_filter_mode": "1",
            "s01ldap_user_name": "samaccountname",
            "s01ldap_userfilter_groups": "OwnCloud",
            "s01ldap_userfilter_objectclass": "organizationalPerson\nperson",
            "s01ldap_userlist_filter": "(&(|(objectclass=organizationalPerson)(objectclass=person))(|(|(memberof=CN=AllStaff,CN=Users,DC=bta,DC=org,DC=uk))))",
            "s01use_memberof_to_detect_membership": "1",
            "signed": "true",
            "types": "authentication",
            "use_memberof_to_detect_membership": "1"
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser:
Checked with latest Firefox and chrome
Operating system:
Mac and PC

Logs

Web server error log

Insert your webserver log here

{“reqId”:“91613120-cdd8-4333-b7e2-84fde7097af3”,“level”:3,“time”:“2019-09-27T05:14:59+00:00”,“remoteAddr”:“14.142.177.150”,“user”:“37D3604D-4ADE-4126-97F8-34311BFB95BE”,“app”:“OC\Files\Filesystem”,“method”:“PUT”,“url”:"/remote.php/dav/files/37D3604D-4ADE-4126-97F8-34311BFB95BE/India%20(2)/OMGB/OMBG%20IMAGE%20BANK/OMGB_Matrix_15_09_2016_September2016.xlsx",“message”:“Backends provided no user object for 3FF4EDAD-A72A-45F4-995A-09D08FCB5F4F”}
{“reqId”:“91613120-cdd8-4333-b7e2-84fde7097af3”,“level”:3,“time”:“2019-09-27T05:15:00+00:00”,“remoteAddr”:“14.142.177.150”,“user”:“37D3604D-4ADE-4126-97F8-34311BFB95BE”,“app”:“OC\Files\Filesystem”,“method”:“PUT”,“url”:"/remote.php/dav/files/37D3604D-4ADE-4126-97F8-34311BFB95BE/India%20(2)/OMGB/OMBG%20IMAGE%20BANK/OMGB_Matrix_15_09_2016_September2016.xlsx",“message”:“Backends provided no user object for 69BEC083-6451-4002-A869-39AD7DB8EE78”}
{“reqId”:“91613120-cdd8-4333-b7e2-84fde7097af3”,“level”:3,“time”:“2019-09-27T05:15:00+00:00”,“remoteAddr”:“14.142.177.150”,“user”:“37D3604D-4ADE-4126-97F8-34311BFB95BE”,“app”:“OC\Files\Filesystem”,“method”:“PUT”,“url”:"/remote.php/dav/files/37D3604D-4ADE-4126-97F8-34311BFB95BE/India%20(2)/OMGB/OMBG%20IMAGE%20BANK/OMGB_Matrix_15_09_2016_September2016.xlsx",“message”:“Backends provided no user object for 69BEC083-6451-4002-A869-39AD7DB8EE78”}
{“reqId”:“448b1863-7a99-469d-b256-44976bc571e3”,“level”:3,“time”:“2019-09-27T05:15:00+00:00”,“remoteAddr”:“14.142.177.150”,“user”:“37D3604D-4ADE-4126-97F8-34311BFB95BE”,“app”:“OC\Files\Filesystem”,“method”:“PUT”,“url”:"/remote.php/dav/uploads/37D3604D-4ADE-4126-97F8-34311BFB95BE/1381948785/00000000",“message”:“Backends provided no user object for 3FF4EDAD-A72A-45F4-995A-09D08FCB5F4F”}

ownCloud log (data/owncloud.log)

Insert your ownCloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...