After upgrading our Mac Mini (2018) OS X from Mojave to Catalina, We are unable to access owncloud from client or from the browser. We are able to login to the Univention portal. We do have access to the Virtual Box Appliance’s command line.
Steps to reproduce
Go to (address)/owncloud
or
Check owncloud client app’s settings
Expected behaviour
Login window to Owncloud appears
or
List of synced folders show in the settings window
Actual behaviour
Service Unavailable page shows on browser
No connection message in the settings window
Server configuration
Operating system: OSX Catalina (15.5)
Web server:
Virtual box appliance setup (Apache)
Database:
Virtual box appliance setup (MySQL)
PHP version:
7.0.33
ownCloud version: (see ownCloud admin page)
10.2.1-1
Updated from an older ownCloud or fresh install:
From older ownCloud
Where did you install ownCloud from:
Virtual box Appliance from:
Signing status (ownCloud 9.0 and above):
Unable to login to Web UI
The content of config/config.php:
Unable to retrieve by the suggestions below, occ command not found
Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.
or
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder
*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.
List of activated apps:
Let’s Encrypt
Are you using external storage, if yes which one: local/smb/sftp/…
No
Are you using encryption: yes/no
yes
Are you using an external user-backend, if yes which one:
No
Client configuration
Browser:
Firefox, Chrome, Safari, Internet explorer
Operating system:
Windows 10 pro x64, OSX Catalina (15.5)
Logs
Web server error log
None
ownCloud log (data/owncloud.log)
File too large, here is the most recent entry:
{“reqId”:“TyNGAD6MhC4vbu69uQqA”,“level”:3,“time”:“2020-06-23T05:38:34+00:00”,“remoteAddr”:"",“user”:"–",“app”:“no app in context”,“method”:"–",“url”:"–",“message”:“Caused by: {“Exception”:“PDOException”,“Message”:“SQLSTATE[HY000]: General error: 2006 MySQL server has gone away”,“Code”:“HY000”,“Trace”:”#0 \/var\/www\/owncloud\/lib\/composer\/doctrine\/dbal\/lib\/Doctrine\/DBAL\/Driver\/PDOStatement.php(105): PDOStatement->execute(Array)\n#1 \/var\/www\/owncloud\/lib\/composer\/doctrine\/dbal\/lib\/Doctrine\/DBAL\/Connection.php(849): Doctrine\\DBAL\\Driver\\PDOStatement->execute(Array)\n#2 \/var\/www\/owncloud\/lib\/private\/DB\/Connection.php(187): Doctrine\\DBAL\\Connection->executeQuery(‘SELECT appid,…’, Array, Array, NULL)\n#3 \/var\/www\/owncloud\/lib\/private\/AllConfig.php(389): OC\\DB\\Connection->executeQuery(‘SELECT appid,…’, Array)\n#4 \/var\/www\/owncloud\/lib\/private\/AllConfig.php(271): OC\\AllConfig->getUserValues(’’)\n#5 \/var\/www\/owncloud\/lib\/private\/legacy\/util.php(233): OC\\AllConfig->getUserValue(’’, ‘owncloud’, ‘isGuest’, false)\n#6 \/var\/www\/owncloud\/lib\/private\/Files\/Filesystem.php(352): OC_Util::setupFS()\n#7 \/var\/www\/owncloud\/lib\/private\/Files\/View.php(1176): OC\\Files\\Filesystem::resolvePath(’\/files_encrypti…’)\n#8 \/var\/www\/owncloud\/lib\/private\/Files\/View.php(540): OC\\Files\\View->basicOperation(‘file_exists’, ‘\/files_encrypti…’)\n#9 \/var\/www\/owncloud\/lib\/private\/Encryption\/Keys\/Storage.php(234): OC\\Files\\View->file_exists(’\/files_encrypti…’)\n#10 \/var\/www\/owncloud\/lib\/private\/Encryption\/Keys\/Storage.php(112): OC\\Encryption\\Keys\\Storage->getKey(’\/files_encrypti…’)\n#11 \/var\/www\/owncloud\/apps\/encryption\/lib\/KeyManager.php(553): OC\\Encryption\\Keys\\Storage->getSystemUserKey(‘pubShare_46e656…’, ‘OC_DEFAULT_MODU…’)\n#12 \/var\/www\/owncloud\/apps\/encryption\/lib\/KeyManager.php(144): OCA\\Encryption\\KeyManager->getPublicShareKey()\n#13 \/var\/www\/owncloud\/apps\/encryption\/lib\/Users\/Setup.php(83): OCA\\Encryption\\KeyManager->validateShareKey()\n#14 \/var\/www\/owncloud\/apps\/encryption\/lib\/AppInfo\/Application.php(71): OCA\\Encryption\\Users\\Setup->setupSystem()\n#15 \/var\/www\/owncloud\/apps\/encryption\/appinfo\/app.php(30): OCA\\Encryption\\AppInfo\\Application->__construct(Array, true)\n#16 \/var\/www\/owncloud\/lib\/private\/legacy\/app.php(239): require_once(’\/var\/www\/ownclo…’)\n#17 \/var\/www\/owncloud\/lib\/private\/legacy\/app.php(190): OC_App::requireAppFile(‘encryption’)\n#18 \/var\/www\/owncloud\/lib\/private\/legacy\/app.php(124): OC_App::loadApp(‘encryption’)\n#19 \/var\/www\/owncloud\/lib\/private\/Console\/Application.php(99): OC_App::loadApps()\n#20 \/var\/www\/owncloud\/console.php(105): OC\\Console\\Application->loadCommands(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))\n#21 \/var\/www\/owncloud\/occ(11): require_once(’\/var\/www\/ownclo…’)\n#22 {main}",“File”:"\/var\/www\/owncloud\/lib\/composer\/doctrine\/dbal\/lib\/Doctrine\/DBAL\/Driver\/PDOStatement.php",“Line”:105}"}
Browser log
None
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
c) ...
Please let us know if you need additional information
