Automatic updates after moving OwnCloud to the new server

beata · August 8, 2020, 4:14pm

Hi, we have moved OwnCloud to a new server and now our automatic updater doesnt work. Is it normal and we need to update manually from now on? I am attaching a screenshot with system message. I am not a professional web admin, so I am a bit scared of core upgrade

If we need to update manually, if there a way to do it just via FTP? By replacing files, or not?

Expected behaviour

Tell us what should happen

Actual behaviour

Tell us what happens instead

Steps to reproduce

Server configuration

Operating system:

Web server:

Database:

PHP version:

ownCloud version:

Storage backend (external storage):

Client configuration

Client version:

Operating system:

OS language:

Qt version used by client package (Linux only, see also Settings dialog):

Client package (From ownCloud or distro) (Linux only):

Installation path of client:

Logs

Please use Gist (https://gist.github.com/) or a similar code paster for longer
logs.

Template for output < 10 lines

Client logfile: Output of owncloud --logwindow or owncloud --logfile log.txt
(On Windows using cmd.exe, you might need to first cd into the ownCloud directory)
(See also http://doc.owncloud.org/desktop/2.2/troubleshooting.html#client-logfile )
Web server error log:
Server logfile: ownCloud log (data/owncloud.log):

vicdeo · August 8, 2020, 9:29pm

Obviously proc_open function is missing or disabled on your hosting.

Manual upgrade (read before you proceed):
https://doc.owncloud.com/server/admin_manual/maintenance/manual_upgrade.html

The common pitfall is uploading new files into the old instance directly - this is NOT recommended.

In short (but you’d better read the official instructions)

enable maintenance mode
extract new version in a separate dir
copy config, data and apps-external from your old version into new dir
rename the dir with old version into backup
rename the dir with new version to match the initial name of to the old version
visit it in your browser

beata · August 9, 2020, 6:13am

thank you very much. This sound logical and relatively simple to proceed.

tom42 · August 9, 2020, 10:48am

Hey,

i think it is not directly related to your issue but still want to ask this:

Is ownCloud located at the same filesystem path on the new server?

If not additional problems could be originating from a changed path because ownCloud needs special modifications if the data directory was moved:

https://doc.owncloud.org/server/10.5/admin_manual/maintenance/manually-moving-data-folders.html

beata · August 11, 2020, 9:37am

Thank you. As far as I know the path looks like the one you can see on the screenshot above. I hope this looks fine. I will try to do the manual update today.

best wishes

beata · August 11, 2020, 6:46pm

Hi, I am sorry for being so ignorant, but there is one more thing that bothers me. I have looked at the owncloud files via my FTP. I can see OwnCloud folder and also I have downloaded the new updated OwnCloud folder. If I replace them, would I loose my files? I cannot see the files stored on the OwnCloud in FTP folders… I’m obviously super ignorant user…

eneubauer · August 12, 2020, 8:42am

Please follow the documentation on how to upgrade manually, read this article completely and carefully before you start:
https://doc.owncloud.com/server/admin_manual/maintenance/manual_upgrade.html

@vicdeo mentioned these here before as well already

beata · August 12, 2020, 10:55am

I can do it only via FTP, so I have followed the instruction above, extracted new version to the folder, copied my data, configuration and Apps-external from my old instance. But now I have this message saying that some apps still need to be updated. What to do?

beata · August 12, 2020, 6:08pm

Sorry, earlier I have uploaded a wrong screenshot. Looks like some apps cannot be updated.

tom42 · September 5, 2020, 8:37am

Hey,

i did the following search https://github.com/owncloud/core/search?o=desc&q="Specified+key+was+too+long"&s=created&type=Issues and found the following issue reported to the ownCloud development team: