*** Please stand down. I managed to fix this ***
Restored backup files and all appears to be well.
I'm sorry to have jumped the gun on this.
Please help us by providing the following info. Before posting please also check the pinned "Known issues" threads and make sure that you're running the latest available version for your oC release: https://owncloud.org/changelog/
Steps to reproduce
1.point browser to local owncloud instance
2.observe blank browser page
3.stare at blank browser page and wonder what I need to do fix this
Expected behaviour
Tell us what should happen
Owncloud should load in the browser. It worked fine until I tried to update it this evening.
Actual behaviour
Tell us what happens instead
The browser loads a blank page in firefox and a "page isn't working" page in Chrome
Server configuration
Operating system: Linux 4.4.36-server-2.mga5 #1 SMP Tue Dec 6 17:32:56 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
Web server: Server version: Apache/2.4.10 (Unix)
Server built: Jul 19 2016 16:21:21
Server's Module Magic Number: 20120211:47
Server loaded: APR 1.5.1, APR-UTIL 1.5.4
Compiled using: APR 1.5.1, APR-UTIL 1.5.4
Architecture: 64-bit
Server MPM: prefork
threaded: no
forked: yes (variable process count)
Server compiled with....
-D APR_HAS_SENDFILE
-D APR_HAS_MMAP
-D APR_HAVE_IPV6 (IPv4-mapped addresses enabled)
-D APR_USE_FCNTL_SERIALIZE
-D APR_USE_PTHREAD_SERIALIZE
-D SINGLE_LISTEN_UNSERIALIZED_ACCEPT
-D APR_HAS_OTHER_CHILD
-D AP_HAVE_RELIABLE_PIPED_LOGS
-D DYNAMIC_MODULE_LIMIT=128
-D HTTPD_ROOT="/etc/httpd"
-D SUEXEC_BIN="/usr/sbin/suexec"
-D DEFAULT_PIDLOG="/run/httpd/httpd.pid"
-D DEFAULT_SCOREBOARD="logs/apache_runtime_status"
-D DEFAULT_ERRORLOG="logs/error_log"
-D AP_TYPES_CONFIG_FILE="conf/mime.types"
-D SERVER_CONFIG_FILE="conf/httpd.conf"
Database: Server version: 10.0.28-MariaDB Mageia MariaDB Serve
PHP version: PHP Version 5.6.29
ownCloud version (see ownCloud admin page): 8.0.14
Updated from an older ownCloud or fresh install: installed via rpm from Mageia repositories
Special configuration (external storage, external authentication, reverse proxy, server-side-encryption): none
ownCloud log (data/owncloud.log)
Please paste possible errors in the following code block, see https://central.owncloud.org/t/how-to-find-webserver-or-oc-logfile-enable-php-logfile/808 for more info
No error, just a blank browser.
Integrity status for oC9+
Login as admin user into your ownCloud and access
http://example.com/index.php/settings/integrity/failed
paste the results here.I would do this if I could, but Owncloud is not loading.
No help in logs that I can find.
This is the total content of /var/log/owncloud.log:
cat owncloud.log
{"reqId":"7UHUdQiewy92MiBWhx28","remoteAddr":"","app":"PHP","message":"APM cannot be enabled, '\/var\/lib\/php-apm\/db' is not directory at Unknown#0","level":3,"time":"2015-11-08T08:57:43+00:00"}
These are showing up in httpd access_log:
::1 - - [27/Dec/2016:19:10:20 -0700] "OPTIONS * HTTP/1.0" 200 - "-" "Apache/2.4.10 (Unix) OpenSSL/1.0.2j PHP/5.6.29 (internal dummy connection)"
::1 - - [27/Dec/2016:19:10:21 -0700] "OPTIONS * HTTP/1.0" 200 - "-" "Apache/2.4.10 (Unix) OpenSSL/1.0.2j PHP/5.6.29 (internal dummy connection)"
::1 - - [27/Dec/2016:19:10:22 -0700] "OPTIONS * HTTP/1.0" 200 - "-" "Apache/2.4.10 (Unix) OpenSSL/1.0.2j PHP/5.6.29 (internal dummy connection)"
::1 - - [27/Dec/2016:19:10:25 -0700] "OPTIONS * HTTP/1.0" 200 - "-" "Apache/2.4.10 (Unix) OpenSSL/1.0.2j PHP/5.6.29 (internal dummy connection)"
error_log shows this:
[Tue Dec 27 19:19:39.229603 2016] [ssl:info] [pid 21495] [client 192.168.1.1:48968] AH01964: Connection to child 12 established (server localhost:443)
[Tue Dec 27 19:19:39.229860 2016] [ssl:debug] [pid 21495] ssl_engine_kernel.c(1908): [client 192.168.1.1:48968] AH02043: SSL virtual host for servername adams-lan.org found
[Tue Dec 27 19:19:39.230771 2016] [ssl:debug] [pid 21495] ssl_engine_kernel.c(1841): [client 192.168.1.1:48968] AH02041: Protocol: TLSv1.2, Cipher: ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits)
[Tue Dec 27 19:19:39.270695 2016] [ssl:debug] [pid 21495] ssl_engine_kernel.c(243): [client 192.168.1.1:48968] AH02034: Initial (No.1) HTTPS request received for child 12 (server adams-lan.org:443)
[Tue Dec 27 19:19:39.270782 2016] [authz_core:debug] [pid 21495] mod_authz_core.c(802): [client 192.168.1.1:48968] AH01626: authorization result of Require all granted: granted
[Tue Dec 27 19:19:39.270794 2016] [authz_core:debug] [pid 21495] mod_authz_core.c(802): [client 192.168.1.1:48968] AH01626: authorization result of : granted
[Tue Dec 27 19:19:39.301244 2016] [ssl:debug] [pid 21495] ssl_engine_kernel.c(243): [client 192.168.1.1:48968] AH02034: Subsequent (No.2) HTTPS request received for child 12 (server adams-lan.org:443)
[Tue Dec 27 19:19:39.301357 2016] [authz_core:debug] [pid 21495] mod_authz_core.c(802): [client 192.168.1.1:48968] AH01626: authorization result of Require all granted: granted
[Tue Dec 27 19:19:39.301371 2016] [authz_core:debug] [pid 21495] mod_authz_core.c(802): [client 192.168.1.1:48968] AH01626: authorization result of : granted
[Tue Dec 27 19:19:39.301475 2016] [authz_core:debug] [pid 21495] mod_authz_core.c(802): [client 192.168.1.1:48968] AH01626: authorization result of Require all granted: granted
[Tue Dec 27 19:19:39.301483 2016] [authz_core:debug] [pid 21495] mod_authz_core.c(802): [client 192.168.1.1:48968] AH01626: authorization result of : granted
[Tue Dec 27 19:19:39.335753 2016] [:error] [pid 21495] [client 192.168.1.1:48968] PHP Fatal error: Call to undefined method OC\AppFramework\DependencyInjection\DIContainer::registerCapability() in /usr/share/owncloud/apps/notifications/appinfo/application.php on line 58
[Tue Dec 27 19:19:39.338741 2016] [:error] [pid 21495] [client 192.168.1.1:48968] {"reqId":"d93fe4ea1f33e29bfc9dad3a6c7425bc","remoteAddr":"192.168.1.1","app":"PHP","message":"Call to undefined method OC\\AppFramework\\DependencyInjection\\DIContainer::registerCapability() at \/usr\/share\/owncloud\/apps\/notifications\/appinfo\/application.php#58","level":3,"time":"2016-12-28T02:19:39+00:00"}
[Tue Dec 27 19:19:39.346303 2016] [ssl:debug] [pid 21495] ssl_engine_io.c(1003): [client 192.168.1.1:48968] AH02001: Connection closed to child 12 with standard shutdown (server adams-lan.org:443)
ssl_request_log shows this:
[27/Dec/2016:19:10:22 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES128-GCM-SHA256 "-" -
[27/Dec/2016:19:10:35 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:10:35 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:11:07 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:11:07 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:11:39 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:11:39 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:12:11 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:12:11 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:12:43 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:12:43 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:13:15 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:13:15 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:13:25 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES128-GCM-SHA256 "GET /info.php HTTP/1.1" 115024
[27/Dec/2016:19:13:47 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:13:47 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:14:19 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:14:19 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:14:35 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES128-GCM-SHA256 "GET /owncloud/version.php HTTP/1.1" -
[27/Dec/2016:19:14:51 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:14:51 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:15:23 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:15:23 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:15:55 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:15:55 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:16:27 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:16:27 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:16:59 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:16:59 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:17:31 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:17:31 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:18:03 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:18:03 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:18:35 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:18:35 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:19:07 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:19:07 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:19:10 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES128-GCM-SHA256 "GET /owncloud/index.php/apps/files/ HTTP/1.1" -
[27/Dec/2016:19:19:39 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:19:39 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:20:11 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:20:11 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
[27/Dec/2016:19:20:43 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "GET /owncloud/status.php HTTP/1.1" 97
[27/Dec/2016:19:20:43 -0700] 192.168.1.1 TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384 "PROPFIND /owncloud/remote.php/webdav/ HTTP/1.1" -
My apologies for appearing so dense, but I have somehow gotten in over my head on this. Owncloud worked well for a couple of years now, and I'm the one who broke it.
Meant to mention that I copied my backup files to /usr/share/owncloud. It did not resolve the issue. Consequently, I initiated a restore job from my backup server. It's running on hour 2 currently and I have to assume that it is actually restoring files. Why it is taking so long, I haven't a clue.
Also, I have determined that this is HTTP error 500, which is pretty generic. I'm currently stuck in the restore job and can't actually t/s right now.
I would appreciate any advice you may have on how to troubleshoot this.