Can not change user pw from admin or user itself

Steps to reproduce

  1. Login as User or Login as Admin to change a Password for a User

Expected behaviour

Admin can change password of user
User can change password himself ( see a gui element )

Actual behaviour

if admin try to change a user password
small gui element above " password can not change"

if user acces over his own gui
“there is no gui element to change the password”

Server configuration

Operating system:

UCS Appliance all Updates
UCS version 4.4

Web server:

no changes only updates via cli

PHP version:

ownCloud version: (see ownCloud admin page)
newest Version for UCS

Updated from an older ownCloud or fresh install:
updates from 9.1 Error was already there

Where did you install ownCloud from:
OVA File for ESX from UCS

Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
paste the results into and puth the link here.

"there is only a white window with
"Example Domain " or should i replace with my own cloud address ??

The content of config/config.php:

here is the json file

**List of activated apps:**

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list

i will get the error:
“could not open file : occ”

from within your ownCloud installation folder. ( where is this ? )

**Are you using encryption:** no

**Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...
no internal LDAP 

#### LDAP configuration (delete this part if not used)

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

will get the same error : Could not open input file:occ

Client configuration

IE 11 tested / Chrome tested

Operating system:


Web server error log

where to find ?

Insert your webserver log here

ownCloud log (data/owncloud.log)

where to find in an univention system

Sorry i´m not working with linux systems so much 

Insert your ownCloud log here

Browser log

Insert your browser log here, this could for example include:


maybe you have enabled LDAP for your users? In this case i don’t think that you can change the password from within ownCloud.

we have activated the built in Own Cloud LDAP Service …and it counts all users … fine

The LDAP Server is the same machine as the own cloud appliance …

It seems to be i access rights problem within the ldap server … but i don´t know where to search …


as written previously i don’t think that LDAP users can change their passwords from within ownCloud. It seems to me that the following documentation confirms this as changing a password is probably also a write operation:

Only read access to your LDAP (edit or delete of users on your LDAP is not supported)


It looks like your using an appliance, which is using the UCS’s LDAP backend for user administration.
Log in to the UCS appliance’s administration web UI instead of the ownCloud web UI to adjust passwords, or generate new accounts.

In our appliance documentation is only an explanation how to create new users and groups but in the same interface you should be able to change passwords:

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