Can´t log in, false user or password, but It didn´t ask them

iOS
1


Hi, I use owncloud many devices: 4 computers, 1 Ipad, 1 android phone and one iphone. I´m getting problems to use it in a new ipad.

Steps to reproduce

  1. Download the owncloud app from App Store
  2. Open the App
  3. I insert the owncloud server address

Expected behaviour

It should accept the server address and let me insert the user and password

Actual behaviour

"The user or password are incorrect"
But I never entered them because the app only ask me server address

Server configuration

Web server:

Database:

PHP version:

ownCloud version:

Storage backend (external storage):

Client

iOS version: 11.3

ownCloud app version: 3.73

Device model: Ipad 9,7" 2017

Logs

Web server error log

ownCloud log (data/owncloud.log)

The user or password are incorrect

Tell us what could be improved:

2

Hi,

Just tested it. I don't have the 2017 iPad but the 2018 iPad should act the same.

Please check the following.

You have to enter the server address as you would in a browser. Not just the IP but the Path to your ownCloud server.

Like 192.168.3.1/owncloud

Make sure the IP you are trying to access ownCloud is listed in the trusted domains array in your config php.

3

It works!

Thank you very much for the right and fast answer

Just a suggestion to improve the owncloud. The error message was confussing, it wasn´t clear. Maybe change the message would be easier for the users to know the server address isn´t the right one instead the showed user/password error.

Thanks again

4

Maybe you could give such feedback to the iOS app developers at https://github.com/owncloud/ios/issues.

I think they are happy about every report / improvement suggestion.

1 Like
5

Of course!
Thank you

1 Like
6

@JasonB I had a similar setup and the same issue.

The URL I used was like: https://example.com/owncloud/remote.php/webdav
But I had to use: https://example.com/owncloud

Now everything works fine.

1 Like