Can´t log in, false user or password, but It didn´t ask them

Hi, I use owncloud many devices: 4 computers, 1 Ipad, 1 android phone and one iphone. I´m getting problems to use it in a new ipad.

Steps to reproduce

  1. Download the owncloud app from App Store
  2. Open the App
  3. I insert the owncloud server address

Expected behaviour

It should accept the server address and let me insert the user and password

Actual behaviour

"The user or password are incorrect"
But I never entered them because the app only ask me server address

Server configuration

Web server:


PHP version:

ownCloud version:

Storage backend (external storage):


iOS version: 11.3

ownCloud app version: 3.73

Device model: Ipad 9,7" 2017


Web server error log

ownCloud log (data/owncloud.log)

The user or password are incorrect

Tell us what could be improved:


Just tested it. I don't have the 2017 iPad but the 2018 iPad should act the same.

Please check the following.

You have to enter the server address as you would in a browser. Not just the IP but the Path to your ownCloud server.


Make sure the IP you are trying to access ownCloud is listed in the trusted domains array in your config php.

It works!

Thank you very much for the right and fast answer

Just a suggestion to improve the owncloud. The error message was confussing, it wasn´t clear. Maybe change the message would be easier for the users to know the server address isn´t the right one instead the showed user/password error.

Thanks again

Maybe you could give such feedback to the iOS app developers at

I think they are happy about every report / improvement suggestion.

1 Like

Of course!
Thank you

1 Like

@JasonB I had a similar setup and the same issue.

The URL I used was like:
But I had to use:

Now everything works fine.

1 Like