Internet searches on the error I am seeing in syslog have yielded nothing. It fails on getting path info
Steps to reproduce
- Try to login via the web interface
Expected behaviour
I should be able to login
Actual behaviour
Getting ‘Internal Server Error’
Server configuration
Operating system:
Ubuntu Ubuntu 18.04.5 LTS (GNU/Linux 4.15.0-118-generic x86_64)
Web server:
Apache 2
Database:
PHP version:
PHP 7.2.24-0ubuntu0.18.04.7
ownCloud version: (see ownCloud admin page)
10.5
Updated from an older ownCloud or fresh install:
10.4
Where did you install ownCloud from:
https://download.owncloud.org/download/repositories/production/Ubuntu_18.04 Release
Signing status (ownCloud 9.0 and above):
Login as admin user into your ownCloud and access
http://example.com/index.php/settings/integrity/failed
paste the results into https://gist.github.com/ and puth the link here.
"system": {
"updatechecker": false,
"instanceid": "ocskpeoape18",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [ -- external ips removed
"localhost",
"192.168.0.10"
],
"datadirectory": "\/var\/www\/owncloud\/data",
"overwrite.cli.url": "",
"dbtype": "mysql",
"version": "10.5.0.10",
"logtimezone": "UTC",
"installed": true,
"maintenance": false,
"dbname": "owncloud",
"dbhost": "127.0.0.1",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"theme": "",
"loglevel": 1,
"htaccess.RewriteBase": "\/owncloud",
"log_type": "syslog"
sudo -u www-data php occ app:list
Enabled:
- activity: 2.5.4
- configreport: 0.2.0
- dav: 0.6.0
- federatedfilesharing: 0.5.0
- federation: 0.1.0
- files: 1.5.2
- files_external: 0.7.1
- files_mediaviewer: 1.0.3
- files_pdfviewer: 0.11.2
- files_sharing: 0.13.0
- files_texteditor: 2.3.0
- files_trashbin: 0.9.1
- files_versions: 1.3.0
- market: 0.6.0
- notifications: 0.5.2
- richdocuments: 2.4.1
- systemtags: 0.3.0
- templateeditor: 0.4.0
- updatenotification: 0.2.1
Disabled:
- comments
- encryption
- external
- firstrunwizard
- gallery
- onlyoffice
- provisioning_api
- user_external
Are you using external storage, if yes which one: local/smb/sftp/…
No
Are you using encryption: yes/no
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…
LDAP configuration (delete this part if not used)
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder
Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';
Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
Client configuration
Browser:
Operating system:
Logs
Web server error log
[--][index][GET][/login] Exception: {"Exception":"Exception","Message":"The requested uri(\/login) cannot be processed by the script '\/owncloud\/index.php')","Code":0,"Trace":"#0 \/var\/www\/owncloud\/lib\/private\/AppFramework\/Http\/Request.php(689): OC\\AppFramework\\Http\\Request->getRawPathInfo()\n#1 \/var\/www\/owncloud\/lib\/base.php(860): OC\\AppFramework\\Http\\Request->getPathInfo()\n#2 \/var\/www\/owncloud\/index.php(54): OC::handleRequest()\n#3 {main}","File":"\/var\/www\/owncloud\/lib\/private\/AppFramework\/Http\/Request.php","Line":661}
ownCloud log (data/owncloud.log)
Insert your ownCloud log here
Browser log
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
c) ...