Can't see files in web interface

Steps to reproduce

Expected behaviour

I use a desktop client on two computers (ubuntu & windows). FIles synchronise fine on both. However, I can’t see any file when I log in on the web interface. I’ve had this problem on previous versions without trying to solve it. It sometimes solved by updating.
The only files I can see are the one I’ve shared using a link when I was able to see them on previous versions clicking on “Shared by link”.

Server configuration

Operating system: *

**Web server: 10.2.1


**PHP version: 7.2.21

**ownCloud version: 10.2.1

**Updated from an older ownCloud or fresh install: updated

Where did you install ownCloud from:

Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
paste the results into and puth the link here.

The content of config/config.php:

Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.


If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.

List of activated apps:

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.

Are you using external storage, if yes which one: local/smb/sftp/…

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…

LDAP configuration (delete this part if not used)

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';

Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration


Operating system:


Web server error log

Insert your webserver log here

ownCloud log (data/owncloud.log)

Insert your ownCloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
JQMIGRATE: Migrate is installed, version 1.4.0 jquery-migrate.min.js:2:552
window.controllers/Controllers est obsolète. Veuillez ne pas l’utiliser pour détecter l’agent utilisateur (UA). ace.js:1362
JQMIGRATE: jQuery.browser is deprecated jquery-migrate-1.0.0.js:29:12
Deprecation warning: tipsy is deprecated. Use tooltip instead. js.js:2311:10
autorefresh_option true
b) The network log 
c) ...


maybe you can provide more information about your issue asked in the partly filled out template. I think especially the “Logs” part is important.