Client - Error transferring

9.0.x
hosting

#1

Hallo zusammen,

eines unserer Clients bekommt die Meldung:

Die Datei "ING Diba" ist auf dem Filesystem auf dem Server und auch nicht auf dem Client vorhanden.
Der Server und der Service sind online und funktionieren einwandrei.


#2

Please have a look in the server error log - this should reveal the reason.


#3

"reqId":"Wn25zVRE2fOugCEgiVpHYQAAAMk","remoteAddr":"94.186.198.106","app":"PHP","message":"fopen(\/data\/owncloud\/1A5ADF04-1D7B-4ECC-967F-0A4FE95CB3EC\/files\/ING DiBa): failed to open stream: No such file or directory at \/opt\/rh\/httpd24\/root\/var\/www\/html\/owncloud\/lib\/private\/files\/storage\/local.php#261","level":3,"time":"2018-02-09T15:10:05+00:00","method":"GET","url":"\/remote.php\/webdav\/ING%20DiBa","user":"1A5ADF04-1D7B-4ECC-967F-0A4FE95CB3EC"}
{"reqId":"Wn25zVRE2fOugCEgiVpHYQAAAMk","remoteAddr":"94.186.198.106","app":"webdav","message":"Exception: {\"Message\":\"HTTP\\/1.1 503 Could not open file\",\"Exception\":\"Sabre\\DAV\\Exception\\ServiceUnavailable\",\"Code\":0,\"Trace\":\"#0 \\/opt\\/rh\\/httpd24\\/root\\/var\\/www\\/html\\/owncloud\\/3rdparty\\/sabre\\/dav\\/lib\\/DAV\\/CorePlugin.php(83): OCA\\DAV\\Connector\\Sabre\\File->get()\n#1 [internal function]: Sabre\\DAV\\CorePlugin->httpGet(Object(Sabre\\HTTP\\Request), Object(Sabre\\HTTP\\Response))\n#2 \\/opt\\/rh\\/httpd24\\/root\\/var\\/www\\/html\\/owncloud\\/3rdparty\\/sabre\\/event\\/lib\\/EventEmitterTrait.php(105): call_user_func_array(Array, Array)\n#3 \\/opt\\/rh\\/httpd24\\/root\\/var\\/www\\/html\\/owncloud\\/3rdparty\\/sabre\\/dav\\/lib\\/DAV\\/Server.php(459): Sabre\\Event\\EventEmitter->emit('method:GET', Array)\n#4 \\/opt\\/rh\\/httpd24\\/root\\/var\\/www\\/html\\/owncloud\\/3rdparty\\/sabre\\/dav\\/lib\\/DAV\\/Server.php(248): Sabre\\DAV\\Server->invokeMethod(Object(Sabre\\HTTP\\Request), Object(Sabre\\HTTP\\Response))\n#5 \\/opt\\/rh\\/httpd24\\/root\\/var\\/www\\/html\\/owncloud\\/apps\\/dav\\/appinfo\\/v1\\/webdav.php(56): Sabre\\DAV\\Server->exec()\n#6 \\/opt\\/rh\\/httpd24\\/root\\/var\\/www\\/html\\/owncloud\\/remote.php(138): require_once('\\/opt\\/rh\\/httpd24...')\n#7 {main}\",\"File\":\"\\/opt\\/rh\\/httpd24\\/root\\/var\\/www\\/html\\/owncloud\\/apps\\/dav\\/lib\\/connector\\/sabre\\/file.php\",\"Line\":306,\"User\":\"1A5ADF04-1D7B-4ECC-967F-0A4FE95CB3EC\"}","level":4,"time":"2018-02-09T15:10:05+00:00","method":"GET","url":"\/remote.php\/webdav\/ING%20DiBa","user":"1A5ADF04-1D7B-4ECC-967F-0A4FE95CB3EC"}


#4

So - this folder no longer exists - was there some modification on the server? Did somebody accidentally delete it?

To finally resolve this - run the occ command files:scan - please read about it in the official docs.