Updater should either fail at “Checking system” or run to completion.
Updater runs as far as “Updating core : Copying the application user_external” then hangs for over an hour. Alongside “Updating core” is the circling icon. Below “Updating apps” is highlighted in rad with a warning icon, and the message “undefined” below.
Linux: AlmaLinux 8.6 (Sky Tiger)
ownCloud version: (see ownCloud admin page)
10.8.0.4 → 10.9.1
Updated from an older ownCloud or fresh install:
Updating in progress
Where did you install ownCloud from:
Online, via updater.
Signing status (ownCloud 9.0 and above):
Login as admin user into your ownCloud and access http://example.com/index.php/settings/integrity/failed paste the results into https://gist.github.com/ and puth the link here.
The content of config/config.php:
Log in to the web-UI with an administrator account and click on 'admin' -> 'Generate Config Report' -> 'Download ownCloud config report' This report includes the config.php settings, the list of activated apps and other details in a well sanitized form. or If you have access to your command line run e.g.: sudo -u www-data php occ config:list system from within your ownCloud installation folder *ATTENTION:* Do not post your config.php file in public as is. Please use one of the above methods whenever possible. Both, the generated reports from the web-ui and from occ config:list consistently remove sensitive data. You still may want to review the report before sending. If done manually then it is critical for your own privacy to dilligently remove *all* host names, passwords, usernames, salts and other credentials before posting. You should assume that attackers find such information and will use them against your systems.
List of activated apps:
If you have access to your command line run e.g.: sudo -u www-data php occ app:list from within your ownCloud installation folder.
$ php occ config:list system
This version of ownCloud requires at least PHP 7.3.0
You are currently running PHP 7.2.24. Please update your PHP version.
Are you using external storage, if yes which one: local/smb/sftp/…
Are you using encryption: yes/no
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…
Insert your webserver log here
Insert your ownCloud log here
This looks like “Checking system” should have picked up on the PHP (based on the
occ config:list system command). I thought the PHP upgrade was only needed for 10.10.X
Can I safely abort the installation or do I need to go back to backups?