Disconnection when using Windows 7 client

help

#1

Please help us by providing the following info. Before posting please make sure that you're running the latest available version for your oC release: https://owncloud.org/changelog/ + https://owncloud.org/changelog/desktop/

Steps to reproduce
1. Turn on Windows 7 machine.
2. Start OwnCloud desktop client.
3. Wait to sync.

Expected behaviour

Files should sync.

Actual behaviour

After some time (I have thousand of files to check and sync), I get this messages:

12-10 15:35:06:183 0x5c70070 OCC::ownCloudGui::slotSyncStateChange: Sync state changed for folder "http://nube.estabe.com.ar/owncloud/remote.php/webdav/Desktops" : "Success"
12-10 15:35:06:190 0x5c70070 OCC::FolderWatcher::pathIsIgnored: * Ignoring file "C:/Users/rmurmis/Desktop/.csync_journal.db-wal"
12-10 15:35:06:193 0x5c70070 OCC::FolderWatcher::pathIsIgnored: * Ignoring file "C:/Users/rmurmis/Desktop/.owncloudsync.log"
12-10 15:35:06:385 0x5c70070 OCC::FolderMan::slotFolderSyncFinished: <===================================== sync finished for "http://nube.estabe.com.ar/owncloud/remote.php/webdav/Desktops"
12-10 15:35:22:947 0xab41e88 unknown: ERRORING CURRENT QHttpNetworkReply(0x95b6f90) QUrl( "http://nube.estabe.com.ar/owncloud/remote.php/webdav/" )
12-10 15:35:22:952 0x5c70070 OCC::AbstractNetworkJob::slotFinished: void OCC::AbstractNetworkJob::slotFinished() 2 "Conexi´┐Żn cerrada" QVariant(Invalid)
12-10 15:35:22:954 0x5c70070 OCC::PropfindJob::finished: PROPFIND request not successful, http result code is 0 ""
12-10 15:35:25:693 0x5c70070 OCC::Account::resetNetworkAccessManager: Resetting QNAM
12-10 15:35:25:697 0x5c70070 OCC::ConnectionValidator::checkServerAndAuth: Checking server and authentication
12-10 15:35:25:702 0x5c70070 OCC::AbstractNetworkJob::start: !!! OCC::CheckServerJob created for "http://nube.estabe.com.ar/owncloud" + "status.php" "OCC::ConnectionValidator"
12-10 15:35:52:703 0x5c70070 OCC::CheckServerJob::slotTimeout: TIMEOUT virtual void OCC::CheckServerJob::slotTimeout()
12-10 15:35:52:705 0x5c70070 OCC::AccountSettings::showConnectionLabel: "Sin conexi´┐Żn a ownCloud en http://nube.estabe.com.ar/owncloud.
tiempo de espera"
12-10 15:35:52:711 0x5c70070 OCC::FolderMan::slotAccountStateChanged: Account "rmurmis@estabe.com.ar@nube.estabe.com.ar" disconnected or paused, terminating or descheduling sync folders
12-10 15:35:57:714 0x5c70070 OCC::Account::resetNetworkAccessManager: Resetting QNAM
12-10 15:35:57:718 0x5c70070 OCC::ConnectionValidator::checkServerAndAuth: Checking server and authentication
12-10 15:35:57:735 0x5c70070 OCC::AbstractNetworkJob::start: !!! OCC::CheckServerJob created for "http://nube.estabe.com.ar/owncloud" + "status.php" "OCC::ConnectionValidator"
12-10 15:36:24:738 0x5c70070 OCC::CheckServerJob::slotTimeout: TIMEOUT virtual void OCC::CheckServerJob::slotTimeout()
12-10 15:36:24:740 0x5c70070 OCC::AccountSettings::showConnectionLabel: "Sin conexi´┐Żn a ownCloud en http://nube.estabe.com.ar/owncloud.
tiempo de espera"

Client configuration
Client version: 2.2.4
Client operating system: Windows 7

Server configuration
Operating system: Arch GNU/Linux
Web server:
Server version: Apache/2.4.23 (Unix)
Server built: Jul 5 2016 07:34:37

Database:
MariaDB: Server version: 10.1.17-MariaDB MariaDB Server
PHP version:
7.0.11 -->
[root@WSPR02 conf]# php -version
PHP 7.0.11 (cli) (built: Sep 16 2016 18:52:44) ( NTS )
Copyright (c) 1997-2016 The PHP Group
Zend Engine v3.0.0, Copyright (c) 1998-2016 Zend Technologies
with Zend OPcache v7.0.11, Copyright (c) 1999-2016, by Zend Technologies

ownCloud version (see ownCloud admin page):
9.1.1.3
Updated from an older ownCloud or fresh install: Fresh Install
Special configurations (external storage, external authentication, reverse proxy, server-side-encryption): No special configuration, using NAS to store data directory.

ownCloud log (data/owncloud.log)

Please paste possible errors in the following code block, see https://central.owncloud.org/t/how-to-find-webserver-or-oc-logfile-enable-php-logfile/808 for more info

12-10 15:35:06:161 0x5c70070 OCC::Folder::slotSyncFinished:  - client version 2.2.4 (build 6408)  Qt 5.4.0  SSL  OpenSSL 1.0.2h  3 May 2016
12-10 15:35:06:163 0x5c70070 OCC::Folder::slotSyncFinished: -> SyncEngine finished without problem.
12-10 15:35:06:169 0x5c70070 OCC::Folder::bubbleUpSyncResult: Processing result list and logging took  2  Milliseconds.
12-10 15:35:06:171 0x5c70070 OCC::Folder::bubbleUpSyncResult: OO folder slotSyncFinished: result:  4
12-10 15:35:06:173 0x5c70070 OCC::SocketApi::sendMessage: SocketApi:  Sending message:  "STATUS:OK:C:\Users\rmurmis\Desktop"
12-10 15:35:06:174 0x5c70070 OCC::SocketApi::sendMessage: SocketApi:  Sending message:  "STATUS:OK:C:\Users\rmurmis\Desktop"
12-10 15:35:06:176 0x5c70070 OCC::SocketApi::sendMessage: SocketApi:  Sending message:  "UPDATE_VIEW:C:\Users\rmurmis\Desktop"
12-10 15:35:06:178 0x5c70070 OCC::SocketApi::sendMessage: SocketApi:  Sending message:  "UPDATE_VIEW:C:\Users\rmurmis\Desktop"
12-10 15:35:06:183 0x5c70070 OCC::ownCloudGui::slotSyncStateChange: Sync state changed for folder  "http://nube.estabe.com.ar/owncloud/remote.php/webdav/Desktops" :  "Success"
12-10 15:35:06:190 0x5c70070 OCC::FolderWatcher::pathIsIgnored: * Ignoring file "C:/Users/rmurmis/Desktop/.csync_journal.db-wal"
12-10 15:35:06:193 0x5c70070 OCC::FolderWatcher::pathIsIgnored: * Ignoring file "C:/Users/rmurmis/Desktop/.owncloudsync.log"
12-10 15:35:06:385 0x5c70070 OCC::FolderMan::slotFolderSyncFinished: <===================================== sync finished for  "http://nube.estabe.com.ar/owncloud/remote.php/webdav/Desktops"
12-10 15:35:22:947 0xab41e88 unknown: ERRORING CURRENT QHttpNetworkReply(0x95b6f90)  QUrl( "http://nube.estabe.com.ar/owncloud/remote.php/webdav/" ) 
12-10 15:35:22:952 0x5c70070 OCC::AbstractNetworkJob::slotFinished: void OCC::AbstractNetworkJob::slotFinished() 2 "Conexi´┐Żn cerrada" QVariant(Invalid)
12-10 15:35:22:954 0x5c70070 OCC::PropfindJob::finished: PROPFIND request *not* successful, http result code is 0 ""
12-10 15:35:25:693 0x5c70070 OCC::Account::resetNetworkAccessManager: Resetting QNAM
12-10 15:35:25:697 0x5c70070 OCC::ConnectionValidator::checkServerAndAuth: Checking server and authentication
12-10 15:35:25:702 0x5c70070 OCC::AbstractNetworkJob::start: !!! OCC::CheckServerJob created for "http://nube.estabe.com.ar/owncloud" + "status.php" "OCC::ConnectionValidator"
12-10 15:35:52:703 0x5c70070 OCC::CheckServerJob::slotTimeout: TIMEOUT virtual void OCC::CheckServerJob::slotTimeout()
12-10 15:35:52:705 0x5c70070 OCC::AccountSettings::showConnectionLabel: "Sin conexi´┐Żn a ownCloud en <a href="http://nube.estabe.com.ar/owncloud">http://nube.estabe.com.ar/owncloud</a>.
tiempo de espera"
12-10 15:35:52:711 0x5c70070 OCC::FolderMan::slotAccountStateChanged: Account "rmurmis@estabe.com.ar@nube.estabe.com.ar" disconnected or paused, terminating or descheduling sync folders
12-10 15:35:57:714 0x5c70070 OCC::Account::resetNetworkAccessManager: Resetting QNAM
12-10 15:35:57:718 0x5c70070 OCC::ConnectionValidator::checkServerAndAuth: Checking server and authentication
12-10 15:35:57:735 0x5c70070 OCC::AbstractNetworkJob::start: !!! OCC::CheckServerJob created for "http://nube.estabe.com.ar/owncloud" + "status.php" "OCC::ConnectionValidator"
12-10 15:36:24:738 0x5c70070 OCC::CheckServerJob::slotTimeout: TIMEOUT virtual void OCC::CheckServerJob::slotTimeout()
12-10 15:36:24:740 0x5c70070 OCC::AccountSettings::showConnectionLabel: "Sin conexi´┐Żn a ownCloud en <a href="http://nube.estabe.com.ar/owncloud">http://nube.estabe.com.ar/owncloud</a>.
tiempo de espera"
...
...
...
12-10 15:42:53:985 0x5c70070 OCC::AbstractNetworkJob::start: !!! OCC::CheckServerJob created for "http://nube.estabe.com.ar/owncloud" + "status.php" "OCC::ConnectionValidator"
12-10 15:43:05:096 0x5c70070 OCC::CheckServerJob::finished: status.php returns:  QMap(("edition", QVariant(QString, "") ) ( "installed" ,  QVariant(bool, true) ) ( "maintenance" ,  QVariant(bool, false) ) ( "version" ,  QVariant(QString, "9.1.1.3") ) ( "versionstring" ,  QVariant(QString, "9.1.1") ) )    0  Reply:  QNetworkReplyHttpImpl(0x9021210)
12-10 15:43:05:098 0x5c70070 OCC::ConnectionValidator::slotStatusFound: ** Application: ownCloud found:   QUrl( "http://nube.estabe.com.ar/owncloud/status.php" )   with version  "9.1.1" ( "9.1.1.3" )
12-10 15:43:05:101 0x5c70070 OCC::ConnectionValidator::checkAuthentication: # Check whether authenticated propfind works.
12-10 15:43:05:103 0x5c70070 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "http://nube.estabe.com.ar/owncloud" + "/" "OCC::ConnectionValidator"
12-10 15:43:25:983 0x5c70070 OCC::AccountState::checkConnectivity: ConnectionValidator already running, ignoring "rmurmis@estabe.com.ar@nube.estabe.com.ar"
12-10 15:43:44:973 0x5c70070 OCC::AccountManager::saveAccountHelper: Saving  1  unknown certs.
12-10 15:43:44:973 0x5c70070 OCC::AccountManager::saveAccountHelper: Saving cookies.
12-10 15:43:45:076 0x5c70070 OCC::CookieJar::save: "C:/Users/rmurmis/AppData/Local/ownCloud//cookies.db"
12-10 15:43:45:080 0x5c70070 OCC::AccountManager::save: Saved all account settings, status: 0
12-10 15:43:45:080 0x5c70070 OCC::SyncEngine::abort: void OCC::SyncEngine::abort() QObject(0x0) 
12-10 15:43:45:080 0x5c70070 OCC::SyncJournalDb::close: void OCC::SyncJournalDb::close() "C:/Users/rmurmis/Desktop/.csync_journal.db"
12-10 15:43:45:080 0x5c70070 OCC::SyncJournalDb::commitTransaction: No database Transaction to commit
12-10 15:43:45:080 0x706e160 OCC::WatcherThread::watchChanges: Received stop event, aborting folder watcher thread
12-10 15:43:45:160 0x5c70070 OCC::OwncloudWizard::slotCurrentPageChanged: Current Wizard page changed to  0
12-10 15:43:45:162 0x5c70070 unknown: Failed to resolve EGL function eglGetPlatformDisplayEXT (No se encontr´┐Ż el proceso especificado.)
12-10 15:43:45:165 0x5c70070 unknown: static QWindowsEGLStaticContext* QWindowsEGLStaticContext::create(): Could not initialize EGL display: error 0x3001
12-10 15:43:45:165 0x5c70070 unknown: static QWindowsEGLStaticContext* QWindowsEGLStaticContext::create(): When using ANGLE, check if d3dcompiler_4x.dll is available
12-10 15:43:45:188 0x5c70070 OCC::SocketApi::~SocketApi: SocketApi:  dtor
12-10 15:43:45:188 0x5c70070 OCC::SocketApi::onLostConnection: SocketApi:  Lost connection  QLocalSocket(0x722d288)
12-10 15:43:45:193 0x5c70070 OCC::SocketApi::onLostConnection: SocketApi:  Lost connection  QLocalSocket(0x8ecfd10)

#2

Sorry, I attached the client log, obtained with "owncloud --logfile C:\xxxxxx\OCClient.log"
The owncloud,log does not have anything other than this (I don't see this as the nature of the issue...correct me if I'm wrong):

{"reqId":"xonjdTD0kYbeY1erxBKE","remoteAddr":"10.150.116.104","app":"PHP","message":"Undefined index: id at \/usr\/share\/webapps\/owncloud\/core\/ajax\/share.php#229","level":3,"time":"2016-11-01T15:59:02+00:00","method":"GET","url":"\/owncloud\/index.php\/core\/ajax\/share.php?fetch=getShareWithEmail&search=rmgruz%40gmail.com","user":"rmurmis@estabe.com.ar"}
{"reqId":"sYxUBPf7RTWiYcA31CMY","remoteAddr":"192.168.0.30","app":"PHP","message":"Uncaught Error: Access to undeclared static property: OC\Files\Filesystem::$normalizedPathCache in \/usr\/share\/webapps\/owncloud\/lib\/private\/Files\/Filesystem.php:772\nStack trace:\n#0 \/usr\/share\/webapps\/owncloud\/lib\/private\/Files\/View.php(2039): OC\Files\Filesystem::normalizePath('\/rmurmis@estabe...')\n#1 \/usr\/share\/webapps\/owncloud\/lib\/private\/Files\/View.php(1151): OC\Files\View->unlockFile('\/Desktops\/RDM\/A...', 1)\n#2 [internal function]: OC\Files\View->OC\Files\{closure}()\n#3 \/usr\/share\/webapps\/owncloud\/3rdparty\/icewind\/streams\/src\/CallbackWrapper.php(109): call_user_func(Object(Closure))\n#4 [internal function]: Icewind\Streams\CallbackWrapper->stream_close()\n#5 {main}\n thrown at \/usr\/share\/webapps\/owncloud\/lib\/private\/Files\/Filesystem.php#772","level":3,"time":"2016-11-01T16:02:42+00:00","method":"GET","url":"\/owncloud\/ocs\/v2.php\/apps\/notifications\/api\/v1\/notifications?format=json","user":"prueba1@estabe.com.ar"}
{"reqId":"aIsEVn4HP+drLTKZz43s","remoteAddr":"192.168.0.30","app":"PHP","message":"Uncaught Error: Access to undeclared static property: OC\Files\Filesystem::$normalizedPathCache in \/usr\/share\/webapps\/owncloud\/lib\/private\/Files\/Filesystem.php:772\nStack trace:\n#0 \/usr\/share\/webapps\/owncloud\/lib\/private\/Files\/View.php(2039): OC\Files\Filesystem::normalizePath('\/rmurmis@estabe...')\n#1 \/usr\/share\/webapps\/owncloud\/lib\/private\/Files\/View.php(1151): OC\Files\View->unlockFile('\/Desktops\/RDM\/A...', 1)\n#2 [internal function]: OC\Files\View->OC\Files\{closure}()\n#3 \/usr\/share\/webapps\/owncloud\/3rdparty\/icewind\/streams\/src\/CallbackWrapper.php(109): call_user_func(Object(Closure))\n#4 [internal function]: Icewind\Streams\CallbackWrapper->stream_close()\n#5 {main}\n thrown at \/usr\/share\/webapps\/owncloud\/lib\/private\/Files\/Filesystem.php#772","level":3,"time":"2016-11-01T16:43:12+00:00","method":"GET","url":"\/owncloud\/ocs\/v2.php\/apps\/notifications\/api\/v1\/notifications?format=json","user":"prueba1@estabe.com.ar"}
{"reqId":"CDDsRuLSxiAfYSZsqjZ8","remoteAddr":"10.150.108.141","app":"PHP","message":"Uncaught Error: Access to undeclared static property: OC\Files\Filesystem::$normalizedPathCache in \/usr\/share\/webapps\/owncloud\/lib\/private\/Files\/Filesystem.php:772\nStack trace:\n#0 \/usr\/share\/webapps\/owncloud\/lib\/private\/Files\/View.php(2039): OC\Files\Filesystem::normalizePath('\/rmurmis@estabe...')\n#1 \/usr\/share\/webapps\/owncloud\/lib\/private\/Files\/View.php(1151): OC\Files\View->unlockFile('\/Desktops\/RDM\/A...', 1)\n#2 [internal function]: OC\Files\View->OC\Files\{closure}()\n#3 \/usr\/share\/webapps\/owncloud\/3rdparty\/icewind\/streams\/src\/CallbackWrapper.php(109): call_user_func(Object(Closure))\n#4 [internal function]: Icewind\Streams\CallbackWrapper->stream_close()\n#5 {main}\n thrown at \/usr\/share\/webapps\/owncloud\/lib\/private\/Files\/Filesystem.php#772","level":3,"time":"2016-11-01T16:44:11+00:00","method":"REPORT","url":"\/owncloud\/remote.php\/dav\/calendars\/arigueira@estabe.com.ar\/personal\/","user":"arigueira@estabe.com.ar"}
{"reqId":"oBZSuohvTIKxCbyApyCz","remoteAddr":"192.168.0.132","app":"PHP","message":"Undefined index: extension at \/usr\/share\/webapps\/owncloud\/apps\/files_trashbin\/lib\/Helper.php#65","level":3,"time":"2016-11-15T20:56:39+00:00","method":"GET","url":"\/owncloud\/index.php\/apps\/files_trashbin\/ajax\/list.php?dir=%2F&sort=mtime&sortdirection=desc","user":"rmurmis@estabe.com.ar"}
{"reqId":"C35Ecx7R5mSjMQKMt75n","remoteAddr":"10.150.110.242","app":"PHP","message":"Undefined index: extension at \/usr\/share\/webapps\/owncloud\/apps\/files_trashbin\/lib\/Helper.php#65","level":3,"time":"2016-11-30T16:31:17+00:00","method":"GET","url":"\/owncloud\/index.php\/apps\/files_trashbin\/ajax\/list.php?dir=%2F&sort=mtime&sortdirection=desc","user":"rmurmis@estabe.com.ar"}

Thanks, and best regards,

HeCSa.


#3

How many files do you have? Windows is currently a 32bit client. Please monitor RAM usage during sync.


#4

There are a couple of bug reports related to this issue. Please update your owncloud to the latest release (https://owncloud.org/changelog/#latest9.1) and check if the issue has been solved. If not, please report to the bugtracker on https://github.com/owncloud/core/issues