Steps to reproduce
- Try to login via web address with active directory account
Expected behaviour
Tell us what should happen
User should be able to login and see their files.
Actual behaviour
Tell us what happens instead
Browser gives wheel of death and eventually returns “err_empty_response”
Server configuration
Operating system:
Ubuntu 14.04LTS
Web server:
Apache (I think)
Database:
Unknown
PHP version:
5.5
ownCloud version: (see ownCloud admin page)
9.1
Updated from an older ownCloud or fresh install:
Where did you install ownCloud from:
Signing status (ownCloud 9.0 and above):
Login as admin user into your ownCloud and access
http://example.com/index.php/settings/integrity/failed
paste the results into https://gist.github.com/ and puth the link here.
No errors found
The content of config/config.php:
This option isn’t available and I get Sorry get an error could not open input file: occ from comand line
Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.
or
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
{
"system": {
"updatechecker": false,
"instanceid": "ocow55fosl6g",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"mecloud.mysite.com",
"192.168.10.132",
"localhost",
"svr-cloud"
],
"datadirectory": "\/mnt\/dfsMeCloud\/data",
"overwrite.cli.url": "https:\/\/mecloud.mysite.com\/owncloud",
"dbtype": "mysql",
"version": "9.1.0.15",
"dbname": "oc",
"dbhost": "localhost",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"logtimezone": "UTC",
"installed": true,
"mail_smtpmode": "smtp",
"ldapIgnoreNamingRules": false,
"mail_from_address": "mecloud",
"mail_domain": "mysite.com",
"mail_smtphost": "mysite-com.mail.protection.outlook.com",
"mail_smtpport": "25",
"loglevel": 3,
"log_rotate_size": 104857600,
"maintenance": false,
"enable_certificate_management": true,
"mail_smtpsecure": "tls"
}
}
List of activated apps:
Sorry get an error could not open input file: occ
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.
Enabled:
- activity: 2.3.2
- dav: 0.2.5
- federatedfilesharing: 0.3.0
- files: 1.5.1
- files_pdfviewer: 0.8.1
- files_sharing: 0.10.0
- files_trashbin: 0.9.0
- files_videoplayer: 0.9.8
- provisioning_api: 0.5.0
- templateeditor: 0.1
- updatenotification: 0.2.1
- user_ldap: 0.9.0
Disabled:
- comments
- encryption
- external
- federation
- files_antivirus
- files_external
- files_texteditor
- files_versions
- firstrunwizard
- gallery
- notifications
- systemtags
- user_external
Are you using external storage, if yes which one: local/smb/sftp/…
yes smb.
Are you using encryption: yes/no
no
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…
yes LDAP (active directory)
LDAP configuration (delete this part if not used)
Sorry get an error could not open input file: occ
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder
Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';
Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
Client configuration
Browser:
Edge / Chrome
Operating system:
Logs
Web server error log
Insert your webserver log here
ownCloud log (data/owncloud.log)
Insert your ownCloud log here
Browser log
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
c) ...
Apart from asking me to supply things I can’t supply… Here’s the story.
This is an elderly version of OwnCloud (I know this), On friday we installed the latest windows updates and rebooted all our servers (including our domain controllers). Since then only users created on the OwnCloud system itself i.e. standalone users are able to login.
I’ve run tests from within OwnCloud to prove the connection via LDAP with the domain controller and these all pass. I am at a complete loss as to know what isn’t working or how to fix it.
I should add that if I am logged in with an Admin account and I try to list the users nothing happens and eventually it gives up.
Please help!
Kind regards,
Paul.
