Download link only works internally within the server, dosen't work externally


#1

Hi Guys,

For some reason when I upload a file and send a download link, only those within our company can open the link, doesn't work externally.

Can someone help me resolve this please?

Thanks!


#2

Hi,

do you have an external IP address?


#3

Hi, no, its internal IP i believe


#4

To access your link outside your LAN you need to have a domain name or an external IP.


#5

Hi, we do have a domain. Our company website www.wanis.com


#6

I suppose you would have to ask your admins or support team. This is not really an ownCloud issue but an routing / network issue.


#7

Would I need to set something up on OwnCloud? I feel like I'm missing something.


#8

Could you tell me what your goal is?

As far as I understood your situation:

You create a share.

You want to send a link to this share to someone outside of your company network. ( LAN )

It is not working.

Correct?

If your setup is as I imagine it to be, your owncloud like your computer has an private IP, like 192.168.x.x or 172.16.x.x or 10.x.x.x.

If you create a public link, you are telling the reciever - Hey, my ownCloud is on 192.168.3.1/owncloud. Please go there and find your file.

But since it's a private IP -> not routable - > the connection failes.

What you need to do, is tell your router, to forward all request to http or https to your owncloud.


#9

Yes thats correct. Ok, I will check with admins of our router. IP Starts with 192.168...thats right.