Dear all,
I am running the ownCloud 10.0.9 service on the web hosting server. I don’t have access to the command line interface.
I received the following error message:
Either the ownCloud antivirus app is misconfigured or the external antivirus service is not accessible. Please reach out to your system administrator!
How should I adjust it? I checked other posts that need to adjust Table oc_appconfig. But I don’t know exactly how to check,
Thank you in advance for your help.
MariaDB [owncloud]> SELECT * FROM oc_appconfig;
±----------------------±--------------------------±----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| appid | configkey | configvalue |
±----------------------±--------------------------±----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| activity | enabled | yes |
| activity | installed_version | 2.7.2 |
| activity | types | filesystem |
| announcementcenter | enabled | yes |
| announcementcenter | installed_version | 1.2.2 |
| announcementcenter | types | |
| backgroundjob | lastjob | 22 |
| comments | enabled | yes |
| comments | installed_version | 0.3.0 |
| comments | types | logging,dav |
| configreport | enabled | yes |
| configreport | installed_version | 0.2.2 |
| configreport | types | filesystem |
| core | backgroundjobs_mode | cron |
| core | default_encryption_module | OC_DEFAULT_MODULE |
| core | enable_external_storage | no |
| core | first_install_version | 10.13.4.1 |
| core | grace_period | 1714383305 |
| core | installedat | 1713342298.9162 |
| core | lastcron | 1714455061 |
| core | lastupdateResult | {“version”:“10.14.0”,“versionstring”:“ownCloud 10.14.0”,“url”:“https://download.owncloud.com/server/stable/owncloud-10.14.0.zip”,“web”:“https://doc.owncloud.com/server/latest/admin_manual/maintenance/upgrading/upgrade.html”} |
| core | lastupdatedat | 1714444292 |
| core | oc.integritycheck.checker | |
| core | public_files | files_sharing/public.php |
| core | public_webdav | dav/appinfo/v1/publicwebdav.php |
| dav | enabled | yes |
| dav | installed_version | 0.7.0 |
| dav | types | filesystem |
| diagnostics | enabled | yes |
| diagnostics | installed_version | 0.2.0 |
| diagnostics | types | authentication |
| encryption | enabled | yes |
| encryption | installed_version | 1.6.1 |
| encryption | masterKeyId | master_9a0d3014 |
| encryption | publicShareKeyId | pubShare_9a0d3014 |
| encryption | recoveryKeyId | recoveryKey_9a0d3014 |
| encryption | types | filesystem |
| federatedfilesharing | enabled | yes |
| federatedfilesharing | installed_version | 0.5.0 |
| federatedfilesharing | types | filesystem |
| federation | enabled | no |
| federation | installed_version | 0.1.0 |
| federation | types | authentication |
| files | cronjob_scan_files | 500 |
| files | enabled | yes |
| files | installed_version | 1.6.0 |
| files | types | filesystem |
| files_antivirus | autoprobe | 1 |
| files_antivirus | av_mode | executable |
| files_antivirus | enabled | yes |
| files_antivirus | installed_version | 1.2.2 |
| files_antivirus | types | filesystem,dav |
| files_classifier | enabled | no |
| files_classifier | installed_version | 1.4.0 |
| files_classifier | types | filesystem |
| files_external | enabled | yes |
| files_external | installed_version | 0.9.0 |
| files_external | types | filesystem |
| files_mediaviewer | enabled | yes |
| files_mediaviewer | installed_version | 1.0.5 |
| files_mediaviewer | types | |
| files_pdfviewer | enabled | yes |
| files_pdfviewer | installed_version | 1.0.1 |
| files_pdfviewer | types | |
| files_sharing | enabled | yes |
| files_sharing | installed_version | 0.14.0 |
| files_sharing | types | filesystem |
| files_texteditor | enabled | yes |
| files_texteditor | installed_version | 2.6.1 |
| files_texteditor | types | |
| files_trashbin | enabled | yes |
| files_trashbin | installed_version | 0.9.1 |
| files_trashbin | types | filesystem |
| files_versions | enabled | yes |
| files_versions | installed_version | 1.3.0 |
| files_versions | types | filesystem |
| firstrunwizard | enabled | yes |
| firstrunwizard | installed_version | 1.3.0 |
| firstrunwizard | types | |
| graphapi | enabled | yes |
| graphapi | installed_version | 0.3.1 |
| graphapi | types | prevent_group_restriction |
| market | enabled | yes |
| market | files_pdfviewer | 1.0.2 |
| market | installed_version | 0.8.0 |
| market | templateeditor | 0.5.0 |
| market | types | |
| notifications | enabled | yes |
| notifications | installed_version | 0.6.0 |
| notifications | types | logging |
| password_policy | enabled | yes |
| password_policy | installed_version | 2.2.1 |
| password_policy | types | authentication |
| provisioning_api | enabled | yes |
| provisioning_api | installed_version | 0.5.0 |
| provisioning_api | types | prevent_group_restriction |
| ransomware_protection | enabled | no |
| ransomware_protection | installed_version | 1.7.0 |
| ransomware_protection | types | filesystem |
| systemtags | enabled | yes |
| systemtags | installed_version | 0.3.0 |
| systemtags | types | logging |
| templateeditor | enabled | yes |
| templateeditor | installed_version | 0.4.0 |
| templateeditor | types | |
| updatenotification | core | 10.14.0 |
| updatenotification | enabled | yes |
| updatenotification | installed_version | 0.2.1 |
| updatenotification | types | |
| web | enabled | yes |
| web | installed_version | 7.0.3 |
| web | types | |
±----------------------±--------------------------±----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
112 rows in set (0.000 sec)
Hey,
i think ownCloud 10.0.9 is heavily outdated and i don’t think that some one community can / will provide support for it. 
Furthermore i think that you need to have command line access as you would need to have a tool (i think this is ClamAV) installed on the server and i don’t think that this will be available on a web hosting server.