Error when trying to update from 10.0.4(.4) to 10.0.9


#1

Hi,

I’m running OwnCloud (CE) on a managed server without sudo/root access, that’s why I need to use the updater app instead of a manual update.

When clicking on ‘open updater’ in admin panel I get a blank screen with the following error message:

cURL error 35: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol

any suggestions where/how I could start to trace the error? afaik SSL is installed and working well on this site.

greez, luggie


#2

I would ask your hoster for support. Maybe giving you shell access to the server or telling the support staff which command to execute.

https://doc.owncloud.com/server/10.0/admin_manual/maintenance/manual_upgrade.html


#3

Hey,

from what i know you currently can also do a manual update without having shell access. Having such access is still highly recommended (as i had read in the past) when operating an ownCloud instance.


#4

I have shell access but no sudo access. You need sudo for the very first step of manual update.


#5

What is the very first step? It’s still possible to preform manual updates without shell access.


#6

well, I’m following this guide: https://doc.owncloud.org/server/10.0/admin_manual/maintenance/manual_upgrade.html
How to do any of these steps without sudo rights?


#7

Hey,

from what i have read in the past you can easily do an update without the updater app and without having shell / sudo rights with a few simple steps.

Keeping old installation files left behind seems to be one of the main issues when upgrading. So you should delete all files while keeping the /data and /config folders. Afterwards just upload the new ownCloud 10.0.10 files via e.g. FTP to your web space (make sure to upload hidden files like .htaccess as well) and then point your browser to your ownCloud URL to start the update routine.

Make sure to do some backups of your files and database before like it is recommended for every software you’re updating.

It still might be required (like some one said in another thread) to have shell access to fix up a few things if something goes wrong. In the future it might be also possible (like also said by some one in another thread) that it might be required in the future to have full root/shell access for ownCloud.