I have been beating my head against a wall for the greater part of 8 hours trying to get Google to answer this question. External storage share is visible in the web GUI, the share can be manipulated and holds files as expected. The desktop client, however, is having none of it.
Expected behaviour
External storage folder will sync with the desktop client
Actual behaviour
Every few minutes I get a desktop notification saying the share can’t be synced and I should look at the logs. In the client, the share shows up on the Not Synced tab and the issue is ‘server reported no etag’
Steps to reproduce
- Mount external storage from a desktop or server
- After verifying it works in the web portal (it always does), wait for the desktop client to sync
- Client throws error
Server configuration
Operating system: Ubuntu 20.04.6
Web server: Apache 2.4.41
Database: MariaDB 10.3.39
PHP version: 7.4
ownCloud version: 10.8.0.4
Storage backend (external storage): External storage is on a windows server 2022 share
Client configuration
Client version: 5.2.1.13040
Operating system: Windows 11
OS language: English
Qt version used by client package (Linux only, see also Settings dialog): 6.4.3
Client package (From ownCloud or distro) (Linux only): from owncloud
Installation path of client:C:\Program Files\ownCloud
Logs
Please use Gist () or a similar code paster for longer
logs.
Template for output < 10 lines
-
Client logfile: Output of
owncloud --logwindoworowncloud --logfile log.txt
(On Windows usingcmd.exe, you might need to firstcdinto the ownCloud directory)
(See also ) Neither of those commands produces outputs -
Web server error log:
-
Server logfile: ownCloud log (data/owncloud.log):
{“reqId”:“longstringofnumbers”,“level”:3,“time”:“2024-02-08T19:42:06+00:00”,“remoteAddr”:“10.x.x.x”,“user”:“me”,“app”:“no app in context”,“method”:“PROPFIND”,“url”:“/owncloud/remote.php/dav/files/me/”,“message”:“Exception: {"Exception":"OCP\\Files\\StorageNotAvailableException","Message":"Invalid login","Code":0,"Trace":"#0 \/var\/www\/owncloud\/apps\/files_external\/lib\/Lib\/Storage\/SMB.php(364): OCA\\Files_External\\Lib\\Storage\\SMB->getFileInfo()\n#1 \/var\/www\/owncloud\/apps\/files_external\/lib\/Lib\/Cache\/SmbCacheWrapper.php(81): OCA\\Files_External\\Lib\\Storage\\SMB->stat()\n#2 \/var\/www\/owncloud\/apps\/files_external\/lib\/Lib\/Cache\/SmbCacheWrapper.php(52): OCA\\Files_External\\Lib\\Cache\\SmbCacheWrapper->canAccess()\n#3 \/var\/www\/owncloud\/lib\/private\/Files\/Cache\/Wrapper\/CacheWrapper.php(65): OCA\\Files_External\\Lib\\Cache\\SmbCacheWrapper->get()\n#4 \/var\/www\/owncloud\/lib\/private\/Files\/Cache\/Wrapper\/CacheWrapper.php(65): OC\\Files\\Cache\\Wrapper\\CacheWrapper->get()\n#5 \/var\/www\/owncloud\/lib\/private\/Files\/View.php(1489): OC\\Files\\Cache\\Wrapper\\CacheWrapper->get()\n#6 \/var\/www\/owncloud\/apps\/dav\/lib\/Files\/RootCollection.php(69): OC\\Files\\View->getFileInfo()\n#7 \/var\/www\/owncloud\/lib\/composer\/sabre\/dav\/lib\/DAVACL\/AbstractPrincipalCollection.php(119): OCA\\DAV\\Files\\RootCollection->getChildForPrincipal()\n#8 \/var\/www\/owncloud\/apps\/dav\/lib\/Tree.php(67): Sabre\\DAVACL\\AbstractPrincipalCollection->getChild()\n#9 \/var\/www\/owncloud\/lib\/composer\/sabre\/dav\/lib\/DAV\/Server.php(971): OCA\\DAV\\Tree->getNodeForPath()\n#10 \/var\/www\/owncloud\/lib\/composer\/sabre\/dav\/lib\/DAV\/Server.php(1661): Sabre\\DAV\\Server->getPropertiesIteratorForPath()\n#11 \/var\/www\/owncloud\/lib\/composer\/sabre\/dav\/lib\/DAV\/Server.php(1646): Sabre\\DAV\\Server->writeMultiStatus()\n#12 \/var\/www\/owncloud\/lib\/composer\/sabre\/dav\/lib\/DAV\/CorePlugin.php(346): Sabre\\DAV\\Server->generateMultiStatus()\n#13 \/var\/www\/owncloud\/lib\/composer\/sabre\/event\/lib\/WildcardEmitterTrait.php(89): Sabre\\DAV\\CorePlugin->httpPropFind()\n#14 \/var\/www\/owncloud\/lib\/composer\/sabre\/dav\/lib\/DAV\/Server.php(472): Sabre\\DAV\\Server->emit()\n#15 \/var\/www\/owncloud\/lib\/composer\/sabre\/dav\/lib\/DAV\/Server.php(253): Sabre\\DAV\\Server->invokeMethod()\n#16 \/var\/www\/owncloud\/apps\/dav\/lib\/Server.php(334): Sabre\\DAV\\Server->start()\n#17 \/var\/www\/owncloud\/apps\/dav\/appinfo\/v2\/remote.php(31): OCA\\DAV\\Server->exec()\n#18 \/var\/www\/owncloud\/remote.php(165): require_once(‘\/var\/www\/ownclo…’)\n#19 {main}","File":"\/var\/www\/owncloud\/apps\/files_external\/lib\/Lib\/Storage\/SMB.php","Line":193}”}