File not found error when downloading files - OwnCloud client for Android


#1

Actual behaviour

-When I click on any files (except for images), the file is downloaded but cannot be opened

Expected behaviour

  • The file is downloaded and opened by the relevant application

Steps to reproduce

  1. Click on a file on the server list
  2. wait downloading
  3. select the app to open the file
    then I get the error "file not found (filename.ext)

Can this problem be reproduced with the official owncloud server? NO, all ok there...
(url: https://demo.owncloud.org, user: test, password: test)

NOTE: the file is actually downloaded, I see it in File Manager, but even clicking on it there, I get the same message "file not found".
I have same configuration on a Galaxy Tab S with Android 6.0.1, use it everyday with
no problems, all ok.

Environment data

Android version: 7.0

Device model: Samsung Galaxt Tab S.3

Stock or customized system: Stock

ownCloud app version: 2.5.0

ownCloud server version: 8.0.4

Logs

Web server error log

Insert your webserver log here

#### ownCloud log (data/owncloud.log)
{"reqId":"6a4816c50edaa4e3705d480d3edc76ca","remoteAddr":"MY IP ADDRESS","app":"PHP","message":"Comments starting with '#' are deprecated in Unknown on line 1 at Unknown#0","level":3,"time":"2018-01-21T21:19:04+00:00"},{"reqId":"3d8d88291a332566277a3d80f571285f","remoteAddr":"MY IP ADDRESS","app":"PHP","message":"Comments starting with '#' are deprecated in Unknown on line 1 at Unknown#0","level":3,"time":"2018-01-21T21:14:18+00:00"},{"reqId":"2c455433c1667a5f8374bf1d5de73825","remoteAddr":"MY IP ADDRESS","app":"PHP","message":"Comments starting with '#' are deprecated in Unknown on line 1 at Unknown#0","level":3,"time":"2018-01-21T21:14:10+00:00"},{"reqId":"4f1d55686103d428528b62e6235e1db7","remoteAddr":"MY IP ADDRESS","app":"PHP","message":"Comments starting with '#' are deprecated in Unknown on line 1 at Unknown#0","level":3,"time":"2018-01-21T19:05:59+00:00"},{"reqId":"813144b434b0c7db5d2238781e799df8","remoteAddr":"MY IP ADDRESS","app":"PHP","message":"Comments starting with '#' are deprecated in Unknown on line 1 at Unknown#0","level":3,"time":"2018-01-21T18:59:40+00:00"},{"reqId":"ec81f0a30b595fc8d3fdd7ad8db06967","remoteAddr":"MY IP ADDRESS","app":"PHP","message":"Comments starting with '#' are deprecated in Unknown on line 1 at Unknown#0","level":3,"time":"2018-01-21T18:43:50+00:00"},{"reqId":"0ed3b0a5fc15c5dc6e0fc0fc58861fcf","remoteAddr":"MY IP ADDRESS","app":"PHP","message":"Comments starting with '#' are deprecated in Unknown on line 1 at Unknown#0","level":3,"time":"2018-01-21T18:43:39+00:00"},{"reqId":"2dbe4b56edc7522c33ee5acaa6cac641","remoteAddr":"

Insert your ownCloud log here


#2

The device with the error has an older android OS.

That would be my guess.

Also, you should consider upgrading to the supported OC version


#3

Thank you dmitry for your input;
Actually the device with error has Android 7.0, it's a brand new Tab S.3. The device with the older Android 6.0 works prefectly...
My OC client app is 2.5.0, as downloaded from Google Play last week; as for the OC server 8.0.4, when I click on "update check" in the server admin page it says "up to date - no need to update".
I hope I can solve this issue, I bought two S.3 mainly for OwnCloud syncing with the company's OC server database...


#4

Sorry, it was still to early in the morning.

I meant you are using an old oc server software with an old android firmware and it works - right?

But when using old oc server software with new android firmware - there are errors.

Seems like the new android does not work with old Server software or needs some tweaks.


#5

Hi dmitry,
thank you again; the situation looks as you describe it but after some tests I am getting persuaded that the problem might not be in the OwnCloud software but in the app that I use to open the files, OfficeSuite PRO. On the new tablets with Android 7.0 I can open the files with other apps but not with OfficeSuite PRO.
Not so on the older tablet, with the same version of the app.
I've asked a question on the app developer's forum, hoping someone can halp me.

Again thanks for your help

Besty regards