File refusing to synchronize

help

#1

Hello,

I have a file "Master.dat" that refuses to sync while I have no problem with thousands of others.

I think this is due to the .dat extension because if I change it by .pat, no more worries. And if I transfer directly via FTP, no problem with this .dat. I specify that this extension is not in the list of files to exclude.

If anyone at a track to solve this anomaly...


#2

Hey, @JJacq thanks for your report! Do you happen to have access to the server logs? There should be a trace in there with helpful information to determine the root cause of the problem.

I've tried to reproduce with different .dat files without much success - do you have more info on the file to get closer to your scenario? (e.g. which application generated it, size... ). And which version of the sync client are you using?


#3

Hello,

In fact, I'm worried about some other files, with extensions .pdf and .exe. But given the many tests, it does not come extensions or filename.

  • I renamed a file that refuses to synchronize "panels.psd" (10MB) in panels1.psd, and there, it synchronizes. Except that if i make a modification on it, again, synchonization error:

13/03/2018 16:34:04, FCM / LFP Manager Packages 18 / Panels-pub-3d / Panels.psd, D: \ CloudJJ, The server replied "500 Internal Server Error" to "MOVE http: // cloud.rybiothea.fr/remote.php/dav/uploads/JJacq/3257446306/.file "(ignored because of a previous error, new test in 12 hours)

Same tests done with a new .psd file, and no problem.

I have the same problem on 2 other workstations, and always for the same files.

Client version : Version 2.4.1 (build 9270)

Edit : I just did another test, with a new file 80MB .psd. Synchronization error. I did some more testing by gradually reducing the size, and finally, at 4.32 MB, it synchronized... At 10.3 MB, it does not sync anymore.

More tests: it turns out that all the big files, if I modify something, do not synchronize anymore ...


#4

Nobody has (or had) this problem ?