Hi,
I am running Ubuntu 17.10 Desktop. I installed owncloud on my local PC. I used the instruction on this link (http://bit.ly/2Az9zRq) when I try and access owncloud from the PC that it is installed on ( using ether the browser or desktop client) it works fine. Likewise when I access it from any computer on the local network it also works fine. However, when I try and access it from anywhere over the Internet it will not connect. when I try through the Android app I receive the massage “The server too too long to respond” when I try by way of the browser I receive the message “Firefox can’t establish a connection to the server at 10.1.10.10.”
I am not sure but I think I may know where the problem lies but I am not sure how to fix it. I will explain it below.
When I was installing owncloud I came to the part where it asked for my “ServerName ipaddress” I typed in the terminal “ifconfig” to get my IP address here is what the terminal reported:
server@Work:~$ ifconfig
enp5s0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500
inet 10.1.10.10 netmask 255.255.255.0 broadcast 10.1.10.255
inet6 fe80::25fe:d4f7:78c1:e421 prefixlen 64 scopeid 0x20
ether 00:22:19:34:e9:19 txqueuelen 1000 (Ethernet)
RX packets 71126567 bytes 101429259802 (101.4 GB)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 34400514 bytes 2853980331 (2.8 GB)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
device interrupt 17
lo: flags=73<UP,LOOPBACK,RUNNING> mtu 65536
inet 127.0.0.1 netmask 255.0.0.0
inet6 ::1 prefixlen 128 scopeid 0x10
loop txqueuelen 1000 (Local Loopback)
RX packets 421541 bytes 72598934 (72.5 MB)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 421541 bytes 72598934 (72.5 MB)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
assuming that the “inet 10.1.10.10” was my IP adress I put it in as so. Noticing that I had a problem I went to the website “http://www.whatismyipaddress.com” to which I received “My IP Address Is: 23.30.15.126”. SO from there I don’t know what to do.
I would add that as far as web address I did not know what to put in for "http://example.com/" so I did not change it. When I try and assesses it I just type in "10.1.10.10/index.php" also tried "https;//10.1.10.10/index.php" still it did not work
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*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.
List of activated apps:
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.
Are you using external storage, if yes which one: local/smb/sftp/…
NO
Are you using encryption: yes/no
NO
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…
NO
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder
Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';
Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
Client configuration
Browser:
Operating system:
Logs
Web server error log
Insert your webserver log here
ownCloud log (data/owncloud.log)
Insert your ownCloud log here
Browser log
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
c) ...
