IOS can't open files (but showing up on the left side)

iOS
1

EDIT: I found out the problem was not putting https:// in front of the domain. I was able to connect with www.xxxxx.com/owncloud and could see the files in the list, but wasn't able to open them. Deleting my account and reconnecting to https://www.xxxxx.com/owncloud solved the issue.


Steps to reproduce

  1. Log into Owncloud from an Ipad mini (iOS 9.3.5)
  2. Click on a file in the list on the left side

Expected behaviour

I should be able to open the files (obviously).

Actual behaviour

Instead when I select a file, it says something like "Can't open the file. Make sure, that the file exists" (on my device in German: Datei kann nicht geöffnet werden. Stelle Sie sicher, dass die Datei existiert)

Edit: The exact error is "Unable to open this file. Please make sure it exists"

When I try to open a folder, a yellow message pops up on the top left with a message like "Not found. Make sure that it exists" (or in German: Nicht gefunden. Stellen Sie sicher, dass es existiert)

Edit: the exact error is "Not found. Please make sure it exists"

Server configuration

*Apache/2.4.10 (Debian)

*Database:MySQL*

*PHP version:5.6.33-0+deb8u1*

*ownCloud version:10.0.4.4*

Client

*iOS version:9.3.5*

*ownCloud app version:3.7.3*

*Device model:iPad mini*

2

I think nevertheless of the solution posted above it could make sense to update this outdated version to the recent 10.0.8.

3

True that. Thanks for the note.

1 Like
4

Ah, and thanks for posting the solution / workaround which was working for you. From my experience that isn't always the case and often threads stay without a solution even if the thread creator found one. :confused: