Issue with key update for user

Having an issue, tried both owncloud 10.1 and 10.3.2 with the same results.

User-encryption is enabled
Clients are LDAP users

When user’s LDAP password expires and they must change their password, they must update their key in owncloud.

I have a user that is trying to update their key, and getting stuck at “saving”

I have left the page up all night thinking it might take some time to run through the files but no luck.

Tried updating to 10.3 today and still an issue.

{
“system”: {
“updatechecker”: false,
“instanceid”: “REMOVED SENSITIVE VALUE”,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
REMOVED SENSITIVE VALUE
],
“datadirectory”: “/var/www/owncloud/data”,
“overwrite.cli.url”: “https://owncloud.swau.edu”,
“dbtype”: “mysql”,
“version”: “10.3.2.2”,
“versions_retention_obligation”: “auto”,
“logtimezone”: “UTC”,
“installed”: true,
“mail_smtpmode”: “smtp”,
“mail_from_address”: “REMOVED SENSITIVE VALUE”,
“mail_domain”: “REMOVED SENSITIVE VALUE”,
“mail_smtphost”: “REMOVED SENSITIVE VALUE”,
“ldapIgnoreNamingRules”: false,
“htaccess.RewriteBase”: “/”,
“maintenance”: false,
“loglevel”: 0,
“log_rotate_size”: 26214400,
“redis”: {
“host”: “localhost”,
“port”: 6379
},
“dbname”: “owncloud”,
“dbhost”: “127.0.0.1”,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“memcache.local”: “\OC\Memcache\APCu”,
“memcache.locking”: “\OC\Memcache\Redis”,
“filelocking.enabled”: “true”,
“singleuser”: false,
“theme”: “custom”,
“updater.secret”: “REMOVED SENSITIVE VALUE
}
}

User about 30GB of files in his directory.

57%20PM

Have you checked the log files for errors? Is there anything interesting?

  • /path/to/owncloud/data/owncloud.log
  • /var/log/apache2/{access,error,other_vhosts_access}.log
  • /var/log/syslog

I’m pretty sure this is a server issue, if you could fill out the template for it, that would be much appreciated.

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