I can not get a connection with my owncloud server anymore at the external address. When I change the address in the config file to the internal address in my private network the connection works fine. The client asks me for credentials and connects.
With the external address the client doesn’t ask for credentials and times out. I have the same problem with the computer of a friend since deleting and recreating the profile. He is running Kubuntu 15.04.
I think, this problem is not server related, but KDE-Client.
For me, this problem exists since a while, I was using the internal address. But my friend cant.
Thanks for help, Stefan
Steps to reproduce
dont’ know
Expected behaviour
Client asks for credentials and connects to server
Actual behaviour
No connection to owncloud on … timeout
see log at end
Server configuration
Operating system: Ubuntu Server 15.04
Web server: apache 2.4.20
Database:mysql 14.14
PHP version: 7.0.10
ownCloud version (see ownCloud admin page): 9.1.0
Updated from an older ownCloud or fresh install: update
ownCloud log (data/owncloud.log): there are no new log entries, when connection fails
Special configurations (external storage, external authentication, reverse proxy, server-side-encryption):
The server has a valid certificate.
Client-Log
08-31 21:42:03:517 0x1a775a0 Resetting QNAM
08-31 21:42:03:519 0x1a775a0 Checking server and authentication
08-31 21:42:03:633 0x1a775a0 Object::connect: No such signal QNetworkReplyImpl::encrypted()
08-31 21:42:03:635 0x1a775a0 !!! OCC::CheckServerJob created for “https://www.hilie.de/cloud” + “status.php” “OCC::ConnectionValidator”
08-31 21:42:06:658 0x1a775a0 virtual void OCC::PassiveUpdateNotifier::backgroundCheckForUpdate()
08-31 21:42:06:659 0x1a775a0 virtual void OCC::OCUpdater::backgroundCheckForUpdate() checking for available update
08-31 21:42:07:715 0x1a775a0 Client is on latest version!
08-31 21:42:30:635 0x1a775a0 TIMEOUT virtual void OCC::CheckServerJob::slotTimeout()
08-31 21:42:30:637 0x1a775a0 AccountState connection status change: “Undefined” → “Timeout”
08-31 21:42:30:638 0x1a775a0 AccountState state change: “Getrennt” → “Netzwerkfehler”
08-31 21:42:30:641 0x1a775a0 “Keine Verbindung zu ownCloud auf https://www…/cloud
Zeitüberschreitung”
08-31 21:42:30:644 0x1a775a0 Account “@www…" disconnected or paused, terminating or descheduling sync folders
08-31 21:42:35:508 0x1a775a0 Resetting QNAM
08-31 21:42:35:509 0x1a775a0 Checking server and authentication
08-31 21:42:35:511 0x1a775a0 Object::connect: No such signal QNetworkReplyImpl::encrypted()
08-31 21:42:35:512 0x1a775a0 !!! OCC::CheckServerJob created for “…” + “status.php” “OCC::ConnectionValidator”
08-31 21:43:02:517 0x1a775a0 TIMEOUT virtual void OCC::CheckServerJob::slotTimeout()
08-31 21:43:02:519 0x1a775a0 “Keine Verbindung zu ownCloud auf …
Zeitüberschreitung”
08-31 21:43:02:522 0x1a775a0 Account "@www…” disconnected or paused, terminating or descheduling sync folders
Well, here is something wrong with your networking. The client above is simply not able to connect to the client https://www…/cloud. Either you have misspelled the name, or the service is not running on the machine, or dns, or an evil combination
I think it’s not a network problem. I didn’t change anything, when the problem occurred.
I can access my owncloud with any browser under https://www…/cloud without any problems.
Looks quite similar to what I experience since a few days. Client is 2.1.1. on Ubuntu 16.04 (laptop and netbook), desktop got an older version which runs fine.
I tried to look into the logs, but nothing is shown under the tree tabs in “activities”. All other clients (web, Android app) work fine as ever.
Another spontanous idea: Can it be that the client wants to open your kwallet to get the credentials out, and the little dialog window is somewhere in the background?
You could check if your ownCloud credentials are stored in your kwallet and if that is properly opened.
