Login loop when trying to login


Steps to reproduce

  1. Try to login via my domain https://xxx.synology.me/owncloud
  2. Try to login via local ip

Expected behaviour

Both methods of login work fine.

Actual behaviour

I can only login via the local ip address. When I try to login via my domain nothing happens and I get redirected back to the same site. The only difference is the URL:

Server configuration

Operating system: Synology DSM 6.2.3-25426 Update 3

Web server: nginx

Database: MariaDB 10

PHP version: 7.3

ownCloud version: 10.6.0

Updated from an older ownCloud or fresh install: Fresh install

Where did you install ownCloud from: https://owncloud.com/download-server/

Signing status (ownCloud 9.0 and above):
No errors have been found.

The content of config/config.php:


List of activated apps:
It’s a fresh installation so I didn’t activate any apps by myself.

Are you using encryption: no

Are you using an external user-backend, if yes which one: no

Client configuration

Browser: Firefox

Operating system: Windows 10


ownCloud log (data/owncloud.log)



i have seen the following in your config report:

"server SAPI": "fpm-fcgi",

From what i have read in the past ownCloud only supports mod_php so the different unsupported module could be the reason for this problem.

Unfortunately i can’t provide a solution (i don’t have much knowledge on ownCloud) besides trying to use mod_php instead. :slightly_frowning_face:

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