Message file was deleted from Server "Die Datei wurde vom Server gelöscht"

Server
1

i uploaded some photos the the cloud.
now i cannot download nor delete them.

Expected behaviour

Photos uploaded to the cloud are not being synched, instead the client pops a Message "Die Datei wurde vom Server gelöscht" (file deleted from server)
Reconfiguring the share does not solve the Problem.
Deleting the Files via Webinterface does not solve the Problem - they reappear online.

Steps to reproduce

unknown since there was no special action.

Server configuration

owncloud 9.1.6-1.1

Operating system:
Ubuntu 14.04.5 LTS

Web server:
apache2 2.4.7-1ubuntu4.18
Database:
mysql-server 5.5.57-0ubuntu0.14.04.1
PHP version:
php5 5.5.9+dfsg-1ubuntu4.22
ownCloud version:

Storage backend (external storage):
unknown (vserver)

Client configuration

Client version:
Client 2.3.3 8250 windows
Operating system:
Windows7, macosx sierra
OS language:
German
Qt version used by client package (Linux only, see also Settings dialog):

Client package (From ownCloud or distro) (Linux only):

Installation path of client:
"C:\Program Files (x86)\ownCloud"

Logs

Template for output < 10 lines

  1. Client logfile: Output of owncloud --logwindow or owncloud --logfile log.txt
    QNetworkReply::NetworkError(ContentNotFoundError) "Error transferring https://cloud.verlag-angelika-lex.de/remote.php/webdav/Audio-Seminare/1_Arbeit/Notfallapotheke Teil1/Johanniskraut/DSCI0212.JPG - server replied: Not Found" QVariant(int, 404)
    09-27 12:30:12:471 12160 OCC::PropagateDownloadFile::slotGetFinished: void OCC::PropagateDownloadFile::slotGetFinished() QUrl("https://cloud.verlag-angelika-lex.de/remote.php/webdav/Audio-Seminare/1_Arbeit/Notfallapotheke Teil1/Johanniskraut/DSCI0212.JPG") FINISHED WITH STATUS QNetworkReply::NetworkError(ContentNotFoundError) "Error transferring https://cloud.verlag-angelika-lex.de/remote.php/webdav/Audio-Seminare/1_Arbeit/Notfallapotheke Teil1/Johanniskraut/DSCI0212.JPG - server replied: Not Found" 0 0 2574466 0 "" "300"
    09-27 12:30:12:471 12160 OCC::PropagateDownloadFile::slotGetFinished: void OCC::PropagateDownloadFile::slotGetFinished() server replied 404, assuming file was deleted
    09-27 12:30:12:471 12160 OCC::SyncJournalDb::setDownloadInfo: "DELETE FROM downloadinfo WHERE path=?1" "Audio-Seminare/1_Arbeit/Notfallapotheke Teil1/Johanniskraut/DSCI0212.JPG"
    09-27 12:30:12:471 12160 OCC::SyncJournalDb::avoidReadFromDbOnNextSync: void OCC::SyncJournalDb::avoidReadFromDbOnNextSync(const QString&) "UPDATE metadata SET md5='invalid' WHERE ?1 LIKE(path||'/%') AND type == 2;" "Audio-Seminare/1_Arbeit/Notfallapotheke Teil1/Johanniskraut/DSCI0212.JPG" ( 0 rows)
    09-27 12:30:12:471 12160 OCC::SyncJournalDb::updateErrorBlacklistEntry: set blacklist entry for "Audio-Seminare/1_Arbeit/Notfallapotheke Teil1/Johanniskraut/DSCI0212.JPG" 7 "Die Datei wurde vom Server gelöscht" 1506508212 0 1493312841 "8bd6a9c7f075a080fa59b1a8788e1d82" ""
    09-27 12:30:12:471 12160 OCC::blacklistUpdate: escalating soft error on "Audio-Seminare/1_Arbeit/Notfallapotheke Teil1/Johanniskraut/DSCI0212.JPG" to normal error, 404
    09-27 12:30:12:471 12160 OCC::SyncEngine::slotItemCompleted: void OCC::SyncEngine::slotItemCompleted(const SyncFileItemPtr&) "Audio-Seminare/1_Arbeit/Notfallapotheke Teil1/Johanniskraut/DSCI0212.JPG" INSTRUCTION_NEW 2 "Die Datei wurde vom Server gelöscht"
    09-27 12:30:12:471 12160 OCC::FolderWatcher::pathIsIgnored: * Ignoring file "C:/cloud/cloud.verlag-angelika-lex.de/Audio-Seminare/1_Arbeit/Notfallapotheke Teil1/Johanniskraut/.DSCI0212.JPG.~3676"
    09-27 12:30:12:487 12160 OCC::SyncJournalDb::walCheckpoint: void OCC::SyncJournalDb::walCheckpoint() took 0 msec
    09-27 12:30:12:487 12160 OCC::SyncJournalDb::commitInternal: void OCC::SyncJournalDb::commitInternal(const QString&, bool) Transaction commit "All Finished."
    09-27 12:30:12:487 12160 OCC::SyncJournalDb::close: void OCC::SyncJournalDb::close() "C:/cloud/cloud.verlag-angelika-lex.de/.synca7728e903fcd.db"
    09-27 12:30:12:487 12160 OCC::SyncJournalDb::commitTransaction: No database Transaction to commit
    09-27 12:30:12:518 12160 OCC::SyncEngine::finalize: CSync run took 37254
    09-27 12:30:12:518 12160 OCC::BandwidthManager::~BandwidthManager: virtual OCC::BandwidthManager::~BandwidthManager()
    09-27 12:30:12:518 12160 OCC::FolderWatcher::pathIsIgnored: * Ignoring file "C:/cloud/cloud.verlag-angelika-lex.de/.synca7728e903fcd.db-wal"
    09-27 12:30:12:518 12160 OCC::FolderWatcher::pathIsIgnored: * Ignoring file "C:/cloud/cloud.verlag-angelika-lex.de/.synca7728e903fcd.db"
    09-27 12:30:12:518 12160 OCC::FolderWatcher::pathIsIgnored: * Ignoring file "C:/cloud/cloud.verlag-angelika-lex.de/.synca7728e903fcd.db-shm"
    09-27 12:30:12:518 12160 OCC::FolderWatcher::pathIsIgnored: * Ignoring file "C:/cloud/cloud.verlag-angelika-lex.de/.synca7728e903fcd.db-wal"
    09-27 12:30:12:518 12160 OCC::Folder::slotSyncFinished: - client version 2.3.3 (build 8250) Qt 5.6.2 SSL OpenSSL 1.0.2h 3 May 2016
    09-27 12:30:12:518 12160 OCC::Folder::slotSyncFinished: -> SyncEngine finished with ERROR
    09-27 12:30:12:534 12160 OCC::Folder::showSyncResultPopup: OO folder slotSyncFinished: result: 3
    09-27 12:30:12:534 12160 OCC::Folder::slotSyncFinished: * owncloud csync thread finished with error
    09-27 12:30:12:534 12160 OCC::Folder::slotSyncFinished: the last 3 syncs failed
    09-27 12:30:12:534 12160 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:C:\cloud\cloud.verlag-angelika-lex.de"
    09-27 12:30:12:534 12160 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:C:\cloud\cloud.verlag-angelika-lex.de"
    09-27 12:30:12:534 12160 OCC::ownCloudGui::slotSyncStateChange: Sync state changed for folder "https://cloud.verlag-angelika-lex.de/remote.php/webdav/" : "Error"
    09-27 12:30:12:534 12160 OCC::ConnectionValidator::checkAuthentication: # Check whether authenticated propfind works.
    09-27 12:30:12:549 12160 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.verlag-angelika-lex.de" + "/" "OCC::ConnectionValidator"
    09-27 12:30:12:549 12160 OCC::ConnectionValidator::checkAuthentication: # Check whether authenticated propfind works.
    09-27 12:30:12:549 12160 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.blox.media" + "/" "OCC::ConnectionValidator"
    09-27 12:30:12:549 12160 OCC::FolderWatcher::pathIsIgnored: * Ignoring file "C:/cloud/cloud.verlag-angelika-lex.de/.owncloudsync.log"
    09-27 12:30:12:734 12160 OCC::FolderMan::slotFolderSyncFinished: <===================================== sync finished for "https://cloud.verlag-angelika-lex.de/remote.php/webdav/"

  2. Web server error log:
    empty

  3. Server logfile: ownCloud log (data/owncloud.log):
    its 1,2GB

2

Hi

try occ files:scan --all

https://doc.owncloud.com/server/10.0/admin_manual/configuration/server/occ_command.html?highlight=occ#file-operations

3

Thank you but it did not help.

should i delete the files manually from the SQL db or would it even screw up more?

Greetings

4

I am not sure. does the command above generate any output or errors? You can try it with -vvv for verbose output

5

Also where are the photos?

Are you a user or an admin in owncloud?

Have you a connection to an LDAP server?

You have mentioned a share. Has the name or location of the owner changed?