My file move to deleted folder automatically

Steps to reproduce

Expected behaviour

Just for one user in my owncloud setup 10.2.1
All files and folder should be in all files section

Actual behaviour

I am facing a terrible issue with the data I have stored on exrcsdrive.
I notice that at random instant, my data ends up IN THE TRASH! I don’t
know how that is possible, and can’t figure out the source nor the
reason why those data are trashed. As a result, it is not available to
my collaborators that cannot download the complete data and misses
important files.

Could you please support me in this issue? It has been recurrent over
the last couple of months, but now thousands of files are behind put in
the trash…

Server configuration

Operating system:
Ubuntu 18

Web server:

PHP version:
ownCloud version: (see ownCloud admin page)
Updated from an older ownCloud or fresh install:
updated from older version
Where did you install ownCloud from:
owncloud downloaded fromits site
Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
paste the results into and puth the link here.

The content of config/config.php:

Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.


If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.

List of activated apps:

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.

Are you using external storage, if yes which one: local/smb/sftp/…

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…

LDAP configuration (delete this part if not used)

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';

Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration


Operating system:


Web server error log

Insert your webserver log here

ownCloud log (data/owncloud.log)

Insert your ownCloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...


this looks to me like a really outdated version of ownCloud. Maybe you could first update to the recent ownCloud 10.6.0 to see if it makes any difference?

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If you are using ownCloud client 2.7.2 on Windows with VFS, there is a known issue:

Please upgrade as soon as possible, if this is the case.

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